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Holiday Inn Milton Keynes East - M1 Jct 14
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Reviews (409)
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All reviewsmilton keyneswedding receptionpublic areasfrom start to finishbar loungespacious bathroomthursday nightbusiness meetingwedding venuea ground floor roomprevious reviewsthe staff were friendly and helpfullovely locationone night staycar parkbreakfast was excellentgood nights sleep
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287 - 292 of 409 reviews
Reviewed 11 September 2013

What a fantastic day for all!!!

Wedding venue for my daughter and son in laws wedding.
Couldn't fault the service, food or venue. The staff were wonderful from set up to end on the day !Very big thank you to all involved, all enjoyed the memorable day and would highly recommend to others.

Viv and John Kime.
(Mum and Stepfather).

Room Tip: Didn't have room but was said to be very good.
  • Stayed: September 2013, travelled with family
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Thank viv k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lizzie Q, Front Office Manager at Holiday Inn Milton Keynes East - M1 Jct 14, responded to this reviewResponded 18 September 2013

Dear Viv and John Kime,

Thank you for taking the time to write about your daughter and son in law's wedding at our hotel. It was our pleasure to host their wedding and we are delighted that we made their special day so memorable.

I have shared your feedback with our exceptional team who are always very thankful to receive such great comments about their excellent service.

Thank you again for your review, we look forward to welcoming you back to our hotel in the near future.

Kind regards

Lizzie Quirke

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2013

Hello wedding team,

I'd like to thank you all so much. I'm afraid we can't remember all your names so, the wedding coordinaters,the fantastic toastmasters and EVERY member of staff that we came across on our wedding day and the morning after.
Nothing was too much trouble and the whole day was so smooth. Food was amazing, the breakfast and evening buffet, there was so much! 
You made our day perfect and couldn't do enough, the guests were just as blown away as we were.
Everything was perfect. You made our day perfect!
Please pass this email on to your colleagues at the hotel or let them know how much we appreciated there hard work.

Many thanks
Lisa and Tony 23/8/13 
 

  • Stayed: August 2013
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Thank lisaandtone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lizzie Q, Front Office Manager at Holiday Inn Milton Keynes East - M1 Jct 14, responded to this reviewResponded 18 September 2013

Dear Lisa and Tony,

Thank you for posting an excellent review of our hotel. I am delighted to hear that your wedding exceeded your expectations and that you were overjoyed with all aspects of your hotel experience. It was a pleasure to host your wedding and I'm thrilled your day was made perfect due to our exceptional service delivered by our entire team.

Once again many thanks for your comments, I have passed them onto the whole team to encourage and motivate them to continue their excellent work.

We hope to see you again soon.

Kind regards

Lizzie Quirke

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2013

We spent 3 nights here as it is a good location for visiting Silverstone as well as a shopping spree at the MK Centre.
The hotel was spotless, not just because of the refurb, as there was a general sparkle about the place. The staff were great and we want to give a special mention to Anup & Carlo who seemed to genuinely want to make sure we had the best service.
The food was good and a slight problem was dealt with very well.
There was a wedding on 2 of the days we were there. We couldn't hear anything in our room, and the wedding parties had their own function room, although they did use the public areas for a small part of their time. We didn't mind this, and enjoyed a bit of people watching. We would stay here again.

  • Stayed: August 2013, travelled as a couple
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Thank 50Lyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lizzie Q, Front Office Manager at Holiday Inn Milton Keynes East - M1 Jct 14, responded to this reviewResponded 18 September 2013

Dear 50Lyn,

Thank you for your recent stay and feedback, I was thrilled to read that you had a comfortable and enjoyable experience with us. Thank you for your kind comments regarding the cleanliness and sparkly atmosphere of our hotel, we have just undergone a £750,000.00 refurbishment and are very happy with our newly refreshed bedrooms.

I have passed on your positive comments to Carlo and Anup and they are very grateful for your feedback, it is always a bonus when exceptional service is recognised and we are very proud of the team we have here. I am delighted that the small issue you encountered was rectified straight away and that you were able to enjoy your meal.

Thank you once again for your feedback and we hope to welcome you back to our hotel again in the near future.

Kind regards

Lizzie Quirke

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Reviewed 6 September 2013

I stayed here on a business induction and can honestly say that the staff are extremely helpful and friendly on and off duty especially Gary who works in the bar/lounge who went the extra mile to make everyone feel welcome and had a good knowledge of local amenities and even remembered all 5 of our names which is rare in such busy hotels. Good job fella, will definitely be staying here again.

Stayed: September 2013, travelled on business
Thank Sean S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lizzie Q, Front Office Manager at Holiday Inn Milton Keynes East - M1 Jct 14, responded to this reviewResponded 18 September 2013

Dear Sean S,

Thank you for your recent review, I am pleased that you enjoyed your time with us and have taken the time to share your positive comments about our team on Trip Advisor.

I have passed on your feedback to Gary to act as a motivator for him to continue great work and he is very appreciative of your kind comments.

We endeavour to meet and exceed our guests requirements and we are thrilled that you had an enjoyable experience whilst staying with us. We look forward to seeing you again in the near future.


Kind Regards

Lizzie Quirke

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2013

Stayed here for a few nights break as it was equidistant to where we wanted to go. Hotel clean but recent painting / makeover obviously done on the cheap as it seamed they had just painted over previously poor surfaces. Average sort of Holiday Inn rooms, they had two weddings on while we were here so it may pay you to check prior as one side of the Hotel was very noisy and Restaurant closed both nights.
Obviously a popular business hotel as at breakfast lots of people just popping in for Coffee and using the lounge, limited gym facilities and not really a family hotel.

Room Tip: When wedding or function on ask to be at the front of the hotel or on an outer room away from the courtyard area.
  • Stayed: August 2013, travelled as a couple
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Thank White-Wolf22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Milton Keynes East - M1 Jct 14, responded to this reviewResponded 18 September 2013

Dear White-Wolf22,

Thank you for taking the time to complete a review on your stay

Please accept our sincerest apologies for you did not find the recent paintings to your liking and we are truly sorry for the inconvenience the event has caused you. We deeply regret that your experience was not ideal and the negative impressions you may have had.

Your feedback is not only essential but is also a helpful tool to measure the level of service we extend to our guests and at the same time provides us with an opportunity to improve our standards. We appreciate the feedback that we receive from our guests & this is crucial for us to address any issues that may come up. If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Dhan M
Case Manager
IHGCare

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