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callgood
Newport Pagnell, United Kingdom

Poor service

2.0 of 5 bubblesReviewed 4 weeks ago
Poor experience at breakfast. I did send an email for the attention of the manager on 6th May with feedback but unfortunately I’ve received no response or even a simple acknowledgment therefore I feel compelled to place the details here:

My family and I had a table for 4 booked in the restaurant at 9am today (6th May). On arrival we sat in the lounge whilst our table was being prepared which only took a coupe of minutes. A lady with blond hair then came around the corner and said 'do you have a table booked', no hello, or good morning. She showed us to our table and we waited a while for our drinks order which eventually the lady took along with our food order.

It turned 9:30 and we still had not received our drinks nor did we even get water at our table. I left the table to enquire where our drinks were, found the lady and stating we'd been waiting half an hour to which she said 'I'm doing some drinks' and 'we are very busy' and then walked off. No apology for the wait or 'I'm just bring them now' etc. I looked around the restaurant and there were 5 tables including us with 3 in the lounge with our table of 4 being the biggest, the others being tables of 2 and even a table of 1!

Drinks and food then came about 5/10 mins later. Again no apologies for the delay.

We came to the restaurant a couple of months ago as we enjoyed the breakfast as a family and thought we'd found a gem and as locals we have tried a few places so it is such a shame to have this frankly rude experience today and start our Bank Holiday Monday off on the wrong foot.
Date of stay: May 2024
Trip type: Travelled with family
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    All reviews high street coaching inn old building full english breakfast was excellent very pleasant stay the staff were friendly and helpful tea and coffee comfy bed ensuite mk venue
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    3 - 8 of 350 reviews
    Reviewed 7 May 2024 via mobile

    We stayed there for two nights over the bank holiday weekend. This hotel is fabulous. The rooms are kept very clean. Our room 215 was big enough for both of us with plenty of. Room and then some to store clothes. I would recommend this hotel to everybody. The food is good and plentiful. As is breakfast you can have the full works and not need to eat all day. The staff are very friendly and helpful.
    The hotel is positioned in the Main Street and the parking is behind it, this is accessed by going down a side street and up a ramp.

    Date of stay: May 2024
    Trip type: Travelled as a couple
    Thank daves_b4
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 13 April 2024

    Me and my husband visited yesterday evening for dinner and we couldn't have asked for anything more. It was a very warm welcoming experience. The hotel is comfortable and relaxing and the food is superb!! We were well looked after by Cameron who was very attentive,
    knowledgeable with the wine selection and also made our visit very memorable. We will be sure to come back in the very near future.
    Thank you swan revived and the team!

    Date of stay: April 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank Daydream48914582311
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 21 March 2024 via mobile

    Warm welcome, 24Hr reception, comfy bed, small but mighty shower . The coffee was exceptional, breakfast amazing something for everybody. The staff were welcoming and friendly but not false Amazing stay would recommend this hotel for family, friends and business people..

    Room tip: Free parking around the back which was really helpful, 24 hour check-in, which is great if you get delayed from traffic.
    Date of stay: March 2024
    Trip type: Travelled with family
    Thank Samantha P
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 17 March 2024

    Was put in a brand new suite which was absolutely superb. The staff were very pleasant and helpful. The food was also first class breakfast and evening meal. Paula and Marketa looked after all our family needs. Paula also baked outstanding cakes these are a must for afternoon tea.

    Date of stay: March 2024
    • Trip type: Travelled with family
      • Value
      • Location
      • Service
    Thank kevin d
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 10 March 2024

    Had a super Mother's Day lunch at the Swan Revived. There were 8 of us. Food was delicious, hot and plenty of it. All meals served promptly. Excellent friendly customer service from Izzy and Cerys. Very reasonably priced and would thoroughly recommend a visit. Well done Ladies.

    Date of stay: March 2024
    Trip type: Travelled with family
    Thank clair k
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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