Stayed in the hotel on a business trip and chose it for the price offered. At first glance you couldn't really complain. I'd say you pay what you pay for room wise and it was surprisingly very clean. Trouble is that no one at reception takes customer service seriously. First of all, I asked for one of the fully refurbished rooms, and was assured on the phone that it was booked for us. On arrival, old room was allocated. We had a smell of cigarette smoke coming in overnight and in the morning. Explained the above to the receptionist who kindly offered a refurbished and free from smoke room when we come back from training. We arrive from training and were told by a patronising receptionist with some higher hierarchy Richard that it's impossible as there are no free rooms. And that he hopes our original room doesn't smell any more. We were made to feel uncomfortable, as if we were trying to pull a fast one. Not a good idea to treat your guests this way. We will not be going back.
Advice for guests, if you prebook your breakfast on arrival, you will be charged £8,50 instead of £10,50. Richard the receptionist told us we should have been asked on arrival. Well, surprisingly, we were not...
- Official Description (provided by the hotel):
- Harben House is a great place to come and stay if you are either working or visiting the Milton Keynes area. Why not try one of our new Cosy bedrooms which are all open plan, if you are looking for something slightly more special then why not book a Classic or Executive bedroom. All bedrooms have a great extra comfy bed with great linen, large television with multiple channels, desk for late night working, free WIFI & free tea and coffee. If your feel peckish then the Newport Bar and Bistro offers a great choice of meals including firm favorites like Fish & Chips, Toad in the hole or why not go for our special Harben Burger. Dont forget we have FREE CAR PARKING which will save you up to £20.00 every night. So come and give Harben House a try I am sure you will love it............... ... more less
- Reservation Options:
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- Also Known As:
- De Vere Harben House Hotel Newport Pagnell
- De Vere Harben Hotel