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“Thank You To The Chadwick”

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Chadwick Hotel & Leisure Centre
Ranked #14 of 17 Hotels in Lytham St Anne's
Ellesmere Port, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Thank You To The Chadwick”
Reviewed 12 January 2013

I am fairly new to Trip Advisor so I thought I would look at the reviews for the Chadwick Hotel.My husband and I have been the organising a weekend break at the Chadwick for 20 years now. We bring an average of 120 guests and in those 20 years I have never had one single complaint from any of our guests regarding the standard of cleanliness, the attitude of the staff, the food and service in the restaurant or the entertainment offered.Our guests are always delighted with everything the hotel has to offer and the staff are helpful and friendly. I am astonished at the bad reviews. It in no way relates to our experiences. Granted there are areas in the hotel which are in need of a little refurbishment but there are regular upgrades and improvements in hand and the standard of cleanliness is always of the highest level.

We have booked our next trip as we were leaving this year and all our guests are eagerly anticipating another great weekend at a superb venue. Thank you to all the Chadwick staff.

Stayed January 2013, travelled with friends
Helpful?
1 Thank Scilla C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UkChadders, General Manager at Chadwick Hotel & Leisure Centre, responded to this review, 9 March 2013
Thank you for your review, much appreciated. it's always a pleasure to welcome you all back every year. Hopefully we improve the weekend every year, leaning on our core values of friendly and efficient service, good food, value for money and fabulousn entertainment and with your organising abilities i'm sure the group will continue to have a great time and be a sucess for years to come. Nicholas Davison,GM
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392 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (118)
Date | Rating
  • English first
  • French first
  • Any
English first
Huddersfield, United Kingdom
Level Contributor
33 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 25 November 2012

Having stayed at this hotel numerous times over the years for themed weekends we didn't really know what to expect when we chose the Soul Weekend but yet again we weren't disappointed as the entertainment, especially on the Saturday evening, when a group called the New Commissars regally entertained us and the pity was the hotel wasn't full as people missed a musical treat from a group that deserve praise and recognition.
All this came with the usual warm, friendly and efficient welcome from the staff who always go the extra mile to make your stay enjoyable and memorable. The food, as ever, was first class with plenty of variety and choice while the rooms were warm, clean and comfortable, just what was required on a cold weekend. The only slight complaint was that it could have been a bit warmer in the lounge but the swimming pool was warm and welcoming as well as being spotlessly clean. All in all a great weekend that ended all too quickly but there's always another time and we will be looking out for the Soul weekend next year.

Room Tip: Sea view rooms are worth paying extra for
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  • Stayed November 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank kencat1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UkChadders, Manager at Chadwick Hotel & Leisure Centre, responded to this review, 7 December 2012
Thanks KenCat
fabulous of you to pass on your views. It was a good weenend, Shame there wasn'tmore guests that weekend to enjoy the New Commisars, they were brilliant and we will surely have them back. We have Zita and Lee and Bjorn uk on for the next couple of weekends they are the best acts around for a great party too. See you again soon .
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Holmfirth, United Kingdom
Level Contributor
49 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 23 October 2012

This must have been our families 10th annual trip to the Chadwick. Nice hotel, great/amazing location, friendly staff and great breakfast. The rooms aren't plush by today's standards but they are comfortable and varied in decor. They all have a colour TV and tea & coffee making facilities. The swimming pool and small spa are great to spend an hour in. The steam room & sauna are as hot as you'd expect and the pool is wet. You're never going to have a boozy lads or girls trip staying here, so for families it's perfect.
Would I go back? Definitely and probably will next October on the Chilvers annual pilgrimage.

Room Tip: All much of a muchness really. Sea view always helps though
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  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gingergleds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UkChadders, General Manager at Chadwick Hotel & Leisure Centre, responded to this review, 28 October 2012
Thanks for the review, great for us to tick all the boxes for a family get together. Looking forward to welcoming you all again next year. Don't forget our speciality and tribute weekends are an ideal for such occassions. Thanks again.
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1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 October 2012

We came to stannes for a weekend with a view to have a pleasant time.
This turned out to be a horror story from beginning to end. The rooms were filthy hovels and when we asked to be moved we got a like it or lump it attitude.
We had stayed here a number of years ago and it was ok but this time there was pubic hairs in the w c and numerous stains in and around the room.
The worse part was my 2 y o son found what i thought was an extasy tablet under the bed. When I reported this they made a joke about it and said I wouldn't be charged any more for it. Not my idea of funny.

  • Stayed October 2012
    • Cleanliness
Helpful?
5 Thank Peterclayton41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UkChadders, General Manager at Chadwick Hotel & Leisure Centre, responded to this review, 22 October 2012
Another GENUINE review that wont be recognised by any other traveller who has stayed at the Chadwick Hotel. I can certainly assure any guest that our rooms are cleaned to the highest standards. should that quality not be the case then a member of the management team will personally see that it is. As a responsible hotel run in professional manner we do have procedures in place and incident reports to complete, following detailed risk assessments, for the control of substances hazardous to health which includes items left, not disposed of responsibly whether it be medication, sharps or illegal substances as you suggest you found. Excstacy to be found at The Chadwick is highly unlikely, for a member of staff to treat such a matter in frivolous way would be a disciplinary matter, a long with no verbal reports or incident reports is incredulous.
As a responsible parent myself i would have demanded to speak to a senior manager and expected a copy of any written report at the very least. the potential implications should there be any more tablets or your child had consumed any prior to you noticing would induce in me a determination to ensure action had been taken immediately, evidence retained, if only for the protection of my child and others.Not to mention it in a travel review site some time later lower in priority than alledged pubic hairs in a wc. Nicholas Davison General manager.
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Travellers are raving about these Lytham St Anne's hotels

Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 October 2012

I had a recent stay in the said hotel and to be frank it was repulsive.
The staff are rude and abrupt and i even caught one of them having an alcoholic beverage before lunch. It was brought to my attention that she is the hotel proprietor so apparently she can.
Not in my eyes. Especially when you are responsible for guests safety.
The standard of the room was just about fit for somebody who grew up in the favela's of Sao paulo Brazil. There was a few crumbs when we got into bed so had the room even been cleaned prior to our stay? The toilet stains were a very unpleasant surprise as well. The hotel itself wasn't much better. The pool was a definite no go zone for us too.
The stay was supposed to be for 2 nights so i cut it short and was refused a refund as my complaint caused an argument and although i was very polite when making the complaint i was made to feel awkward and was verbally abused by the proprietor and sent packing.
Not my idea of nice weekend away.

Room Tip: Just don't. The other comments on this site to me are clearly false statements added by friends...
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Stayed August 2012, travelled as a couple
Helpful?
5 Thank frank w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UkChadders, General Manager at Chadwick Hotel & Leisure Centre, responded to this review, 21 October 2012
In reply to your questionable review contrary to our genuine guest comments both on Tripadvisor and other sites, i can assure you our staff have a well deserved reputation for being friendly and efficient and fastideous and thorough in their cleaning routines.
Being a family owned hotel for sixty five years, the proprietors do and should both sample and entertain at the hotel to check standards for themselves knowing their guests will be afforded the same high standard of hospitality and in the knowledge that the management team are keeping a close eye on the business on their behalf. We have an impecable record for health and safety, audited by two outside professional bodies.
Surprisingly, neither myself who would have been on duty or any of my staff can recall any guests reporting such a appalling experience or being verbally abused or sent packing.
Nicholas Davison, General manager
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Edinburgh, United Kingdom
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 12 October 2012

Hotel needs a facelift but is comfortable.

Food is very good, plenty of choice and staff will do their best to accommodate your needs. Head waitress Barbara is great likewise the waitress from Thailand and the waiter from Italy. Stay clear of Sam total waste of space v much up his backside and more at home at the top of the Christmas as twinkle toes. Send him back to where he camefrom.

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank marnoch1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UkChadders, Manager at Chadwick Hotel & Leisure Centre, responded to this review, 14 October 2012
Thank you for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
York, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 October 2012

We stayed at the hotel for one night as part of family birthday celebrations. The last time I was here was 25 years ago as a child, and to be honest, I don't think it has changed since then!

The Chadwick has a brilliant position on the promenade and great views. The majority of the clientele are of the older generation, and the hotel was so hot it was almost tropical at times. The decor is quite dated but the rooms were very clean and comfortable, and they provide tea and coffee making facilities, a hairdryer, a trouser press and a TV.

The dinner service runs for only an hour a half, from 7 p.m. until 8.30, and I couldn't work out why they had so many waiting staff until I realised that they were going to stick as rigidly as they could to those times, so needed an army of people to achieve that. We went in to eat at 8.10, and bearing mind that it is a four course evening meal, we were finished by 9.05!! They literally keep it coming, so if you're looking for a relaxing eating experience, this isn't for you. My sister popped to the Ladies between courses, only to find that in her three minute absence the main course had been served! Having said that, Helen our waitress was funny and and attentive, and the food was very good. Breakfast was also excellent, with a wide variety of choice.

There are lots of comfy sofas dotted about, and the Bugatti Bar was a lot of fun in the evening. There is also a swimming pool and a playroom for children. They do have internet and computer access, but they are seriously expensive at between £5 and £7 per hour.

If you have any walking difficulties, please be sure to book a room on the ground floor, as the lifts are the smallest I have ever seen, so I'm not convinced you would be able to get a wheelchair in there.

Our visit was a real blast from the past in a traditional seaside hotel, and we had a great time.

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Penny H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UkChadders, Manager at Chadwick Hotel & Leisure Centre, responded to this review, 14 October 2012
I am glad the family celebration weekend was enjoyed by all, although a little marred by the overly efficient staff during dinner in the table dote restaurant. It can be difficult to judge how quickly or leisurely guests want to dine and we would always repond to a request for a few minutes break between courses or hold the food if someone has to temporarily leave for any reason. Hopefully we can improve on your experience on the families next visit.
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Additional Information about Chadwick Hotel & Leisure Centre

Property: Chadwick Hotel & Leisure Centre
Address: South Promenade | St. Annes on Sea, Lytham St Anne's FY8 1NP, England
Region: United Kingdom > England > Lancashire > Lytham St Anne's
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#10 On the Beach Hotel in Lytham St Anne's
Price Range (Based on Average Rates): £
Hotel Class:3 star — Chadwick Hotel & Leisure Centre 3*
Number of rooms: 75
Official Description (provided by the hotel):
Family run hotel, commanding a beautiful seafront position. Open throughout the year whatever the weather the hotel provides the facilities to relax and enjoy your stay. The bright and comfortable lounges have panoramic views to beach, the Bugatti bar is cosy and relaxed. The Restaurant offers Traditional and Modern cuisine in a relaxed atmosphere, buffet breakfast. Children's 'Little Seasiders' menu. Special diets catered for on request.All seventy five bedrooms are en-suite, individually controlled central heating, LCD tv with Freeview & radio. Tea /coffee facilities, hair-dryer, trouser press, telephone and WiFi. Some rooms are fully air-conditioned and some with spa baths. Easy Access mobility rooms on ground floor. 24hour porterage and room service.Leisure suite with heated pool, Jacuzzi, Sauna and cardio gym. Ample parking for 40 cars.Special deals for family breaks, activity holidays.Some theme and Tribute weekends including 'Mamma Mia' 'Sixties' from November til June. Xmas, Turkey Tinsel and New Year breaks ... more   less 
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Also Known As:
Chadwick Hotel And Leisure Centre
Chadwick Hotel & Leisure Centre Lytham St Anne's, Lancashire
Chadwick Hotel Lytham St Annes

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