Hi I went to a wedding at Clifton Arms last weekend. The venue was nice and I really enjoyed the wedding but I was very disappointed that as a guest at a wedding there, I wasn't staying there. The reason I didn’t stay there was....
I had read reviews of the hotel and could see that the negative reviews tended to be older ones that had been written before refurbishment had started at the hotel and/or were reviews by people that had recently stayed in the non refurbished rooms. I therefore, only wanted to book a stay in one of the refurbished rooms. The woman that was dealing with my enquirey (via email), was very helpful and got back to me quickly but said that rooms are allocated the night before so she could not guarantee me a refurbished room.
I am sure that she was just working within hotel policy but I thought it such a shame that they couldn’t guarantee a refurbished room when I tried to book. In the end I booked elsewhere, as I didn’t want to risk being disappointed by getting there and having an old room. I was slightly confused about why they can’t allocate rooms on first come first served basis and give the refurbished rooms out first. There may be a valid reason for this and I know the Manager responds to posts so I will await the explanation......!
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- Also Known As:
- Hotel Clifton Arms
- Clifton Arms Hotel Lytham St Anne's, Lancashire