I have reviewed this hotel before and said it was a great family hotel, I have also stayed here many times. We arrived very late with tired twin boys, checked in and went to our room.The room was cold and damp, however we were shattered and been driving all day so let it go.
In the morning I complained to reception and asked to see a manager, they did their best to avoid me speaking to a manager and said they would get housekeeping to look into my complaints.
After quite a few attempts I finally got to see a manager. We went to the room, which I pointed out clearly had a damp problem, that has been covered up, you can see the line around the room where the plaster has been cut back, patched and painted to botch up the rising damp issue, the bathroom has not been correctly cleaned in a long time & obviously never seen bleach, the tiles in the shower were foul with soap scum & mould, there was mould all around the floor silicon & mirror.
We received pitiful apology and an even more pitiful 20% off our bill, I did say that this didn’t go far enough but no more was being offered, I was also told that she would discuss this with housekeeping.
Clearly, the room issue is underlying and could not be dealt with by housekeeping, however the bathroom was appalling and worthy of head of housekeeping being sacked.
Sadly the hotel requires some major work in quite a few rooms and owners that care, which doesn’t seem to be the case.
In general the reception, waiting and kitchen staff are pleasant & helpful, but the management need to take a long hard look at their quality of product.
WE WILL NOT BE STAYING AGAIN
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- Also Known As:
- St. Ives Hotel Lytham St Anne's, Lancashire
- St Ives Lytham Annes