Having booked this hotel from a special 3 night deal we decided we would pay an extra £30 per night as an upgrade. We were shown to our room and immediately we noticed a fusty smell coming from the bathroom. The porter who carried our cases couldn't smell it. We asked if the room was a standard room as the size and decor didn't look superior, we were surprised when told it was a superior room. The room was no bigger than a standard room at a budget hotel chain.. The bathroom was carpeted with carpet also on the side of the bath. When we questioned the staff about the room we were told it was a traditional hotel and not a boutique hotel. All I can say is the furniture and decor was tired looking in bedroom and public areas. It is worth noting that other reviews have highlighted this same issue along with the very annoying constant drip noise from the plumbing of the room above. This somewhat suggests a lack of attention to upkeep. The staff were very friendly and the food, whilst a slightly limited choice if staying for a long period, was however excellent. Dogs are allowed at the hotel, but we noticed when some guests were taking afternoon tea in the lounge their dogs were jumping on the furniture and no one took any notice.
At breakfast the manager went and spoke to the table of guests next to us to apologise for "his idiotic staff". I wonder what comments he makes about the guests?
This could be a wonderful hotel but could do with some TLC to really deliver an experience of true worth.
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- Also Known As:
- Passford House Hotel Lymington
- Passford Hotel Lymington
- Passford House Lymington, New Forest