This is a tale of two halves. The Venue itself and the service given.
Superb, in a word. The gardens were lovely and very well maintained. Lots of flowers and borders and very colourful. Several staff were employed to to 'dead head' where necessary and were hard at work the whole time we were there. (three nights) Such a shame that it was marred by weed filled gravel paths. It just took the edge off the overall picture.
The house itself was full of character. A wonderful atmosphere, clean and full of oak panelled rooms with subdued lighting in the evening. Very cosy. Our bedroom was large (superior) and airy with probably the largest bed I have ever slept in. Comfortable too. Finding my wife in it was a problem. Had to put the light on :-).
The bathroom was huge, with well lit mirrors, a his and hers wash stands, a very large shower cubicle and you stepped up to the high mounted luxury bath. Hard to fault, except the whole of the floor was carpeted. The experience was marred, when at 2am on our second night, the fire alarms went off. "DON'T PANIC MR MANWARING!" Luckily it was a false alarm. I didn't fancy standing naked at some assembly point.
Now the not so good bit. The service!!!!!!
Oh dear. Here, there was evidence of penny pinching on a large scale. Untrained staff from Hungary whose English was as poor as you can imagine. Communication was a chore. There was never anyone behind the bar, we were served flat lager, four times! and it was only when I suggested they checked the gas that things were done. We were still served flat lager, so we gave up. Not a clue. The bar people couldn't even get it right as to which drinks we wanted ice in. We even ended up with an extra short that we never ordered, one evening.
The restaurant, like the rest of the house was clean and well laid out, but once again the service was friendly but stilted. One night we got dishes we hadn't ordered. That was soon sorted though. Wine was brought to the table already opened and they weren't cheap either.
By the last day, things had improved a little. Our breakfast was heavily patrolled by English management. Having said all this, the food was very good and tasty if a little 'nouveau'.
My last complaint was the bill and the way it was laid out. Nothing was itemised, so in the case of drinks for instance, it was just put down as BAR. One didn't know how the bill was made up. They could have stuck anything on it. Not good.
Would I go again? No. Bad staffing front of shop and poor billing. If that changed, I could be persuaded.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Odigeo, TripOnline SA, LateRooms and Agoda so you can book your Passford House reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Passford House Hotel Lymington
- Passford Hotel Lymington
- Passford House Lymington, New Forest