Went here for lunch on Sunday after the pub we wanted to go to was full (our own fault for not booking on a Sunday) nice busy atmosphere at first and the bar staff were very friendly. The south African lady on the door told us there would be a ten minute wait. After waiting at the bar for about 15/20 mins the lady came to the bar and asked what looked to be the owner if she could take the reserved signs of a table that was supposed to be taken an hour previously. He said yes and we assumed the table would be for us. It wasn't. It was for a party of four that had just arrived (our party was 3 and a small baby) left it for another 5 minutes and yet ANOTHER walk in group was sat, by this point the baby was getting irate and I asked the lady if she had forgotten us. She said no, I asked then why had she sat the walk in before us and she said they had booked, I said no I heard your conversation at the bar, she said well they called this morning and then went on to say she had a plan in her head anyway. I said it didn't seem to be working as we were waiting 10/15 mins longer than advised. I understand it's a busy Sunday lunch and we hadn't booked but being lied too just annoyed me. She told me that in 'this industry' you have to allow for people wanting desserts or coffees. As a restaurant manger I would always take this into consideration. We were then abruptly sat in a table in the corner and up some stairs (there were lots of others free with better pram access) fine we were sat and happy but still quite annoyed at the incident and also overheard another discussion between staff saying that we were difficult. Service was icy from then on. Baked camembert started was microwaved, carvey was dry and the scampi and chips was frozen. Such a shame as the pub itself is lovely. Bar staff lovely and seemed to have some great midweek offers. Will not be returning.
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