I stayed at this hotel as a guest at a wedding. I had a lot of problems whilst booking a room and the receptionist on the phone was utterly unhelpful on two occasions! The date of the wedding changed and when I rang to rearrange the date of the booking I was told that I would lose my pre payment of the full amount because the re booking was more than 6 months in advance! I found out that I had been overcharged as well. Another phonecall reinstated my payment along with a credit for the overpayment which under no circumstances could be refunded. Also we would not be able to have access to our room until 3pm.
We arrived on the day of the wedding and again, found the reception staff to be very unhelpful. They offered no welcome and didn't seem to know what the arrangements were for the wedding. We had the last parking space in the very small 'first come, first served' car park. I estimate that the car park holds approx. 6 cars.
We had a garden room which was quite pleasant but definitely not 'boutique' the dressing table had a drawer missing and pins held the curtain hems up. Other guests staying at the hotel kept us awake until the early hours as there is a lack of soundproofing.
The wedding was perfect by the way and the serving staff were very efficient and friendly.
Breakfast was average conveyor belt stuff, neither good nor bad. We didn't enjoy running the gauntlet of all of the dirty laundry that had been left in the corridor.
Upon check out the receptionist mentioned our credit and couldn't understand why it hadn't been refunded and made the refund. It was around the £50 mark so not insignificant.
I know this hotel is held in very high esteem by locals and regulars but I cannot see why.
- Official Description (provided by the hotel):
- Stanwell House is a cosmopolitan and stylish boutique hotel situated at the heart of Lymington, near the New Forest in Hampshire. As part of your stay at Stanwell House you can be sure you will enjoy a warm welcome and superb stay complimented by fine dining and sumptuous wines at our cocktail bar, bistro and seafood restaurant whilst absorbing the relaxed and tranquil ambience, ideal of all the family including your 4 legged friend. ... more less
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- Also Known As:
- Stanwell Hotel Lymington
- Stanwell House Hotel Lymington, New Forest