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“Our Second Home”

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Macdonald Elmers Court Hotel & Resort
Ranked #4 of 7 Hotels in Lymington
GreenLeadersSilver level
New Milton, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Our Second Home”
Reviewed 30 June 2011

We have been coming to Elmers Court for over twenty years and on our recent visit during June we can honestly say the Resort has nearer been and looked so good.
For us it ticks all the boxes from the wonderful grounds, friendly & efficient staff, quality of the food to great accommodation.

Room Tip: Prefer court yard rooms
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  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Redders92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mjh1972, Public Relations Manager at Macdonald Elmers Court Hotel & Resort, responded to this review, 16 July 2011
Thank you for your positive feedback left on the trip advisor website. It is a pleasure to receive your great comments and we would like to thank you in return for your devoted support during the last 20 years. We look forward to welcome you back very soon.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (227)
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English first
Wivenhoe, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 June 2011

My husband and I were warmly welcomed by friendly staff. We ate tasty food , well presented in the lovely candle lit restaurant on the first evening overlooking the garden with a view down to the river. The rest of the few days we were there we met up with my husband's Probus group where we were well catered for for evening dinner in a private dining room, the food was equally good.

There was a very good selection of food for continental breakfast buffet style with any speciific orders taken for a cooked one. Nothing was too much trouble.

Our room was very clean and comfortable, more like a mini suite with a sofa, TV etc and small open-plan kitchenette placed discretely in the corner of the room with fridge, kettle tea and coffee, small sink, cupboard and worktop - great if your out for the day walking and want to store some food proivisions. The bathroom was very clean with oodles of hot water and powerful shower - a must.

With the Hotel being set back well away from the road the accommodation was quiet - good for light sleepers like me and the position of it was only a short walk to the Ferry to the Isle of Wight as well as shortish walk to Lymington town itself.

We had a lovely time and certainly will return and explore further this lovely part of Hampshire.

Well done Macdonal Elmers Court - from two happy customers

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank twojays073
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mjh1972, Public Relations Manager at Macdonald Elmers Court Hotel & Resort, responded to this review, 16 July 2011
It is always a delight to receive positive feedback like yours, and we are delighted that you enjoyed your stay with us, and look forward to your return in the not too distant future.
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elizabeth, colorado
Level Contributor
121 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 18 June 2011

Well we arrived at Elmers Court Resort and were excited about staying in a very historical resort...but were soon to be extremely disappointed. When I made reservations I specifically requested to stay in one of the new apartments. I was reassured that I would be located there...however upon arrival I learned we were to be stationed in the manor house which is the oldest section of the resort. We checked in and proceeded to our room. The walk to our apartment which was quite dismal...the hallways stunk and the carpet were worn to the point there was no carpet only the burlap that once held the fibers of the carpet....really quite depreciated and severly worn. Be assured that the age of the hotel did not deter us it was the upkeep of the resort. Upon entering our room we were soon to discover that this apartment wasn't to accomodate 6 adults...but 5 at the most. The pull out couch couldnt accomadate 2 people. It could sleep 1 at most and there were bars that poked in your ribs at night if you weren't positioned 100% perfect at night. We complained several times about our rooms to management but in the end I received a letter that stated they could not do a thing for us other than offer us a cot to accomodate us. The entire room was too small for 6 people so what help would a cot do for us....were we suppose to put this in the kitchen...not going to happen as it was way too small... 1st day there we complained about finding spiders and spider webs in our room... We left for the day and was assured that the spiders and spider webs were taken care of...did not happen. The same web was still there...we are not talking about a small web...it was 10-12 inches in diameter in plain sight in the window. 2nd day they finally were able to locate the web and get rid of it. I also need to mention that upon arrival we had a cracked glass in our cupboard that was a serious health hazard and had to throw it away...also had several other glasses that had chips in them. Other issues we had included an episolde where we ran out of dishwashing soap (only supplies a couple days worth and asked for a few more) and when called the front desk they said they were "frantically looking for extra" and it took 2 days to finally find some. The hot water didn't last for 5 short showers and all the bed were incredably hard to the point my muscles ached when I woke up. The floor would have been a close 2nd to the mattresses. Overall we were extremely disappointed in this resort and would have NEVER booked this resort had we known how poorly managed and maintained this resort was kept. It's suppose to be a gold crown resort and in my opinion would be considered a brown turd trophy at best. On a more positive note...the grounds of the resort were impeccably maintained and were absolutely beautiful. Parking was also free and we were able to save our space with a cone everyday. I also want to note that there was a lady in the reception office by the name of Lisa that did an absolutely outstanding job of helping me. She helped me book a train into london at the most economical value and provided the most exceptional customer service I could ask for from a resort.

In the end...I know management is going to write a review that states the following "we were sorry to read that you did not find the accommodation block to your liking, we appreciate that it was not to your liking however a majority of our guests do enjoy the settings which fits the nature environment of the New Forest" OR "We were sorry to read your comments regarding your poor experience of the Macdonald Elmers Court Hotel & Resort. The majority of our guests leave the Resort delighted about their stay and many return on a regular basis.

Thank you again for your time taken to leave your comments. Please do not hesitate to contact us if you were prepared to give us more detailed comments regarding your stay" OR "We were sorry to read your comments regarding your poor experience of the Macdonald Elmers Court Hotel & Resort. The majority of our guests leave the Resort delighted about their stay and many return on a regular basis.

Thank you again for your time taken to leave your comments. Please do not hesitate to contact us if you were prepared to give us more detailed comments regarding your stay. "
OR "We were sorry to read your comments regarding your poor experience of the Macdonald Elmers Court Hotel & Resort. The majority of our guests leave the Resort delighted about their stay and many return on a regular basis.

Thank you again for your time taken to leave your comments. Please do not hesitate to contact us if you were prepared to give us more detailed comments regarding your stay. "


Basically you get the concept....no matter what the problem is the hotel has an EXCUSE. They never fix the problems only try to smooth them over. I am sure they are going to come up with some slick excuse for this bad review. In the end...you can check ALL my reviews and I have never left a bad review for anyone. For the most part I would rather not leave any feedback...but in this case I would rather warn people about our bad experience., Please feel free to email me with any specifics that we experienced with this resort.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank asmile2day
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mjh1972, General Manager at Macdonald Elmers Court Hotel & Resort, responded to this review, 16 July 2011
Thank you for your feedback left on trip advisor regarding your stay in one of our Time Share apartments here at the Resort. We have passed on your comments regarding the size of the apartment to our Resort Central Reservation and although we have not had previous complaints regarding the size of the apartment they will avoid placing parties above 5 persons in this apartment. In response to your comments regarding the Resort we are sorry that you feel that way regarding the service you received and we will address some of the issues you raised as they are legitimate however we would like to reassure you that we base our replies to guest comments on facts, not random response. As our guests have witnesses we have improved our rating on trip advisor by 4% since last July and on this page we have nine outstanding reviews for one negative one. This improvement is due to the fact that we take every guest comments seriously and we will work towards eliminating any reoccurring issues. Maybe you will give the Macdonald Elmers Court Hotel & Resort an opportunity to restore your faith in our establishment, please do not hesitate to contact our Central Reservation directly if you were considering visiting the Resort in the future.
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devizes
1 review
Reviewed 7 June 2011

not our first visit, and not our last.
this is a beautiful place, in a beautiful setting, which we alwyas enjoy.
it is quiet and peaceful, and we did not want to leave
our son appreciates the free bubble bath and activity pack, and likes the playground., francisco , the evening waiter looked after us very well.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank jsbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mjh1972, Guest Relations Manager at Macdonald Elmers Court Hotel & Resort, responded to this review, 13 June 2011
Thank you for your positive feedback left on the Trip Advisor website, we are delighted that you enjoyed your stay with us, your comments have been passed on to our staff, and especially Francisco, we look forward to welcoming you back in the not to distant future.
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scotland
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 5 June 2011

Just returned from a very relaxing break at Elmer's Court. Our apartment was spotlessly clean, very well equipped and extremely comfortable. We were placed in Manor House 23 which had a fabulous view of the gardens and the Solent which we enjoyed from our large verandah. An added bonus was the personalised parking space for each apartment.

Reception staff were all very helpful, approachable and efficiently dealt with any queries that arose. We had a problem with the tv and had to report it twice, but to be fair the maintenance staff did try to fix the problem both times.

The hotel is very well placed for the Wightlink ferry terminus and a day trip to the Isle of Wight is recommended. We enjoyed a visit to The Needles and Cowes.

Would return to the hotel for another short break without hesitation.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank janders10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mjh1972, Public Relations Manager at Macdonald Elmers Court Hotel & Resort, responded to this review, 13 June 2011
Thank you for your positive feedback left on the Trip Advisor website, your comments have been passed to the team who look after the Apartments that you were staying in, which we know will help with staff Moral. We look forward to welcoming you back to the resort in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berkhamsted, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 May 2011

Hotel perfect spot for chilling out with plenty of outdoor space, ideal for visiting local areas. Ate in Sails Bar both nights of visit - service very good, especially from Steve who was very attentive and polite without being obtrusive. Breakfasts very good. Excellent Leisure Facilities and husband and son both enjoyed the swimming pool (didn't get chance to use the outdoor pool). Cleanliness of room excellent and bed very comfortable. Would definitely recommend to others especially families.

  • Stayed April 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TowerbellFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mjh1972, Public Relations Manager at Macdonald Elmers Court Hotel & Resort, responded to this review, 10 May 2011
Thank you for your positive feedback left on the trip advisor website, we were delighted to read that you enjoyed your stay with us and the facilities. Comments such as yours are a boost for team morale and your positive mention about Steve will be passed on to him. We look forward to welcoming you back to the Resort in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gosport, United Kingdom
2 reviews
Reviewed 3 May 2011

we stayed at this hotel for a quick getaway. The location was excellent not far from the town. We were on a offer where we had dinner included. we were sceptical about what the quality of the food would be like... but we must say it was absolutely excellent. we could nt fault it and the service from the staff was second to none.
we had the most relaxing stay here and did nt want to go home. we will definetely be staying here again!!!!

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank emmjay83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mjh1972, Public Relations Manager at Macdonald Elmers Court Hotel & Resort, responded to this review, 10 May 2011
Thank you for your really positive feedback on the trip advisor website, your comments will be passed on to our entire team, and we look forward to welcoming you back to the resort in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Macdonald Elmers Court Hotel & Resort

Property: Macdonald Elmers Court Hotel & Resort
Address: South Baddesley Road, New Forest, Lymington SO41 5ZB, England
Region: United Kingdom > England > Hampshire > New Forest > Lymington
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #4 of 7 Hotels in Lymington
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Macdonald Elmers Court Hotel & Resort 4*
Number of rooms: 42
Official Description (provided by the hotel):
Located on the stunning Solent Coast, this New Forest hotel is only 15 minutes' walk from the nearby town of Lymington. Set in a manor house dating from 1820 and surrounded by 23 acres of private grounds, the Macdonald Elmers Court Hotel & Resort is the ideal venue for a weekend break or a romantic wedding in the Hampshire countryside. Swim in the indoor or seasonal outdoor pool, book in for a spa treatment, dine in the elegant Waterford Restaurant or simply relax in the spacious accommodation. ... more   less 
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Also Known As:
Macdonald Elmers Court Hotel And Resort
Macdonald Elmers Court Hotel Lymington
Macdonald Elmers Court Lymington
Elmers Court
Macdonald Elmers Court Hotel & Resort Lymington, New Forest

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