We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (1,740)
Filter reviews
1,740 results
Traveller rating
590
527
320
177
126
Traveller type
Time of year
LanguageAll languages
More languages
590
527
320
177
126
Show reviews that mention
All reviewswaterford restaurantspa breakmain buildingsteak clubleisure centrespa facilitiesthe scottish steak houseexecutive roomoutdoor poolnew forestlymington piersteam roombreakfast bargrounds are lovelytennis courtswedding venueisle of wight
Filter
Updating list...
1,494 - 1,499 of 1,740 reviews
Reviewed 2 June 2012

Just returned from spending 2 nights at the hotel. Thought £290 for 2 nights B&B for a double room was expensive. We didnt use any of the lesiure facilities - though I did try and spend time at the pool but with the good weather there was no space to sit! The main building of the hotel is beautiful. The rooms around courtyards lovely idea but the rooms are dated and the speakers and trouser press not working. The bar service and staff very good (though they had just introduced a new Cucumber Cocktail which the waitress told us she was trying out on us and I think she got the quantities wrong as it tasted of nothing!) Breakfast very good. Dinner in the steakhouse was poor. Service slow. Steak expensive and I have definitely had better. There were wedding parties both days we stayed and the place was crowded and noisy. With the label of hotel, wedding venue, timeshare, and cottage rentals, and leisure facilities I think there is no strong focus on any particular avenue and this venue tries to be too many things for too many people. Location lovely and if I was in the area I may consider it - but not before checking out the competition!

  • Stayed: May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank c_robins2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmelmers, General Manager at Macdonald Elmers Court Hotel & Resort, responded to this reviewResponded 16 June 2012

Dear guest,
Thank you for your feedback placed on the Trip advisor website. We constantly check our competition pricing to ensure that we are very competitive. As all Resorts we have an array of different activities to ensure that our guests get the maximum enjoyment while on site. Please accept our apologies for the less than satisfactory service you received in our Scottish Steak Club, this concept is new to the Resort and we have had some teething problems which have now been resolved. We have since recruited a team of dedicated Chefs with the skills to deliver the high standards the brand is renowned for. Regarding ht cocktail this cocktail was created by our Operations Manager and our team was trained to make it, he will retrain his team to ensure that recipe is followed. Please do not hesitate to contact me personally if you are thinking of visiting the New Forest and I will be delighted to try to restore your faith in the high level of service the Resort is delivering on a consistent basis.
Yours sincerely,
Jean-Marc Poumel
Resort General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2012

Just returned from 1 weeks stay here, we stayed in a spacious cottage with our 2.5 year old. Great facilities but...outdoor pool was still being cleaned so not open (not good with little ones) indoor pool was nice but there seemed to be permanent swimming lessons on so had little space to explore plus no changing rooms just one big changing room...also our main comment would be that it doesn't know whether it wants to be q luxury hotel or a leisure complex; The kids play area was really tired and neglected with only a baby swing for toddlers and no small slide etc. The grounds were amazing to walk around but it lacked things like a small onsite shop or takeaway (if it's going down the leisure complex which you would expect with all the self catering accommodation). Brilliant location for exploring the IOW and new forest though highly recommend for that. We would not stay there again as do not Feel it's suitable for young families really for older clients at present.

  • Stayed: May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank kangercol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmelmers, General Manager at Macdonald Elmers Court Hotel & Resort, responded to this reviewResponded 26 May 2012

Dear Guest,

Thank you for your review placed on trip advisor. I was pleased to hear that overall you enjoyed your stay at the Resort. The outdoor pool could not be open earlier as bad weather interrupted our maintenance team yearly maintenance work. This though was completed by Thursday evening and the pool is now fully operational and extremely popular. I can assure you that we are a true family destination and maybe you will consider visiting us again in the future.
Yours sincerely,

Jean-Marc Poumel
Resort General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2012

We visited on a time share exchange and did not expect a great deal from this rather tired looking resort. We had wanted to visit various attractions in the New Forest so the location was more important than the actual resort. First impressions were that we were too young as we are only in our mid fifties!
After being directed across the grounds to the time share reception, we were speedily checked in and pointed towards our lodge, the ground floor of a block of maisonettes with uninterrupted views over the lawns sloping down to the estuary. Tip - the top floor units have better views and you don't have people walking over your head!
The apartment was surprisingly well furnished and equipped - particularly the flat screen TV and internet/entertainment facilities. The latter are well worth the tiny fee of less than £10 per week. However, be aware that the wireless signal is interrupted when the Isle of White ferry passes across the view. The kitchen was well equipped although the knife set was dangerously blunt - an accident waiting to happen.
The bedrooms were adequate but the furniture could do with being better positioned as it was only to easy to walk into the chest of drawers in the main bedroom due to lack of space. With no real sunlight reaching into the apartment, we found it necessary to keep the electric heating on for most of the time we were in the apartment. This proved to less expensive than we thought.
The real downside was the bathroom which was very dated and could do with a complete make-over.
On site, the spa and swimming pool were first class and the adjoining bar/restaurant adequate.
We did not test other facilities as, being March, it was a bit too cold to swim outside or play tennis, etcetera. Avoid the main hotel restaurant as it is totally devoid of any ambiance or quality.
All in all, a relaxing week's stay. A little bit of TLC and money could really improve this resort as the location is fantastic.

Room Tip: Try to rent one of the lodges with uninterrupted views of the marina and ferry.
  • Stayed: March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank PROLLAND
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmelmers, General Manager at Macdonald Elmers Court Hotel & Resort, responded to this reviewResponded 26 May 2012

Dear Guest,

Thank you for your review placed on Tripadvisor. We were pleased to read that overall you enjoyed your experience. We have a Time Share refurbishment plan which take place on a rolling basis and every apartment get refurbished to a very high standard, including bathroom. We, hopefully will welcome you back at the Resort very soon.

Yours sincerely,

Jean-Marc Poumel
Resort General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2012

Hotel layout was different with all the rooms being in chalets but all furnished to a high standard. View was disappointing but lovely quiet hotel. Staff very friendly and helpful although we thought the bar and food prices were on the expensive side. Hotel is within walking distance of Lymington Pier which is very handy for the ferry to Yarmouth on the Isle of Wight and a good train service from Lymington Pier to Lymington or Brockenhurst if you wanted to leave the car at the hotel.

  • Stayed: May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SuesPinner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmelmers, General Manager at Macdonald Elmers Court Hotel & Resort, responded to this reviewResponded 26 May 2012

Dear guest,

Thank you for your wonderful review left on the Trip Advisor website, comments such as yours go a long way in keeping our staff motivated to work hard at exceeding our guest’s expectations. I can ensure you that our prices are very competitive in this area and we have ample number of promotions to suits all of our guests expectations. We hope to welcome you back soon.

Yours sincerely,

Jean-Marc Poumel
Resort General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2012

The ornately decorated house and large grounds are beautiful. With a well equipped sport and  spa centre. 
The hotel portion, I believe, is somewhat of an after thought. 

The rooms are set away from the amazing house and comprise of 30-40 chalet style maisonettes! They are set facing each other in a square formation, so there are no views to speak of. Our room (2A) was on the ground floor and was fine, but dated. The bathroom was clean and satisfactory. The sleeping area was old fashion with two horrible granny chairs and a lot of chintz flower pattern. There were a few pieces of wallpaper hanging off the walls and the two net curtains for the full length window were not the same length?! One trailed on the floor and the other was floating some two inches off the ground! And the bed was in fact two beds pushed together. This is shoddy.
It also had a strange kitchenette area which had a household size fridge and the tea/coffee facilities, a sink, work top and 2 stools.  Bit of a waste of space really. 

I arranged an afternoon tea for my wife and I & expected great things. But alas when it came out it was a pathetic attempt at best. 
Four fingers of poor quality sandwiches which weren't actually on the menu, two raisin scones (not one raison and one plain as described), a tiny portion of cream, no jam, a few sweet fancies (that from my personal experience are bought in frozen trays of 20 and simply defrosted) and a random throw of unwashed grapes. Not a bunch, just two on one plate and four on the other. Also there was no Assam tea as was displayed on the menu but there was Darjeeling which was not on the menu.
It was so poor that we went straight to the reception and complained. And, to be fair to the chap there we were suitably compensated and comments were taken on board.

Good points

Excellent pampering facilities. My wife had a 55 min facial and she loved it. Heated massage bed, fully wrapped in warm towels, declor produce (good apparently) and whilst waiting for the facial to work its magic a little hand and neck rub. Fantastic.

Breakfast is very, very good quality. And there is no end to the refills of tea/coffee, toast etc. 

Grounds are stunning. A beautiful building.

Great leisure facilities. Swimming pool, jacuzzi, steam room, sauna & lockers/towels provided free of charge.

Great location for exploring the Solent and New forest.

Bad points

Double bed = two singles pushed together. I hate that.

Rooms are dated with in need of some maintenance (trouser press & speakers in bathroom didn't work)

Brochure described 'wi fi throughout' which turned out to be true, but it's BT open zone which is a pay per use facility. Not free.

Reception is not 24hours. (well they didn't answer me at 11pm)

Don't go for the afternoon tea. Unless they substantially change the ingredients and send their staff to experience a real one then they just won't understand just what it is that they are aiming for.

  • Stayed: May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Davidoff1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmelmers, General Manager at Macdonald Elmers Court Hotel & Resort, responded to this reviewResponded 26 May 2012

Dear guest,

Thank you for your review posted on the Trip advisor website. I was sorry to hear that you were expected to stay in our Manor House however our website and other information are clear regarding the accommodation provided “bedrooms are situated in their own courtyard a minute walk from the manor house” and pictures of the accommodation are also available on our website.
Please accept my apologies for the less than satisfactory experience you received on afternoon tea, we have since relaunched our afternoon tea experience and so far the feedback has been outstanding. We will be refurbishing 10 bedrooms before the end of the year including the room you stayed in. I was delighted to hear that your wife really enjoyed her Spa treatment and I have passed on your comments to the Beauty team.
I hope that you will give us another chance to restore your faith in our establishment as I am sure we can demonstrate to you that we can exceed your expectations.
I look forward to welcoming you back to the Resort.

Yours sincerely,

Jean-Marc Poumel
Resort General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews