I booked this for my wife's birthday, as a surprise Spa treat and luxury hotel stay. Upon arrival there was a power cut, no fault of the hotel and the staff did the best they could, lending us a torch and letting us know what the problem was etc.
The Grounds were very impressive, lovely entrance looking directly at the manor house. The disappointing thing is you don't actually stay there, as we were led out the back to some newish anonymous chalets, from the website it says "a minutes walk to the courtyard", which in my mind insinuated converted old stables - which would be lovely. There are no pictures of the outside of the chalets on the website.
The whole Hotel is open to the public, anyone can use the Swimming pool, gym, steak house and spa, which gives the impression of a leisure center. Also the resort has time share apartments, and a few of these had rubbish bags outside. The car park has 3 large orange Biffa bins in plain view, not even behind a fence, not the sort of image the website portrays.
Our room was fairly spacious, had some nice furniture, a heated mirror in the bathroom - never seen that before in a hotel, nice touch. But also had cobwebs on the ceiling, dust on a lot of the surfaces and air-con vents. The air condition was inoperative, but not a problem in January. The carpet between the twin beds was very dirty and had hairs everywhere. Luckily nobody was staying in the above chalet, the cleaner made a terrible noise, every movement went straight through the ceiling.
After the electric came back on, we went to the spa to discuss my wife's treatments for the following day. I had phoned beforehand and booked a full 4 hour session for whatever she wanted. But they had only actually booked for 1 hour, not impressed. After the let down with the whole hotel, we decided to cancel the spa.
The best points. The breakfast was very nice, good quality sausage, bacon and breads, good selection of cold foods also. Friendly staff in the whole hotel. Lovely manor house and gardens.
The next day we left early. Thankfully I booked it as a flexible rate. Well worth paying the extra as it minimised our losses on a disappointing hotel. It defiantly was not worth £144 a night, I expected a certain level of luxury for that price, it felt like a cross between Premier Inn and Center Parcs.
I didn't complain at the time, as it was mainly problems relating to miss selling from the website.
- Official Description (provided by the hotel):
- Located on the stunning Solent Coast, this New Forest hotel is only 15 minutes' walk from the nearby town of Lymington. Set in a manor house dating from 1820 and surrounded by 23 acres of private grounds, the Macdonald Elmers Court Hotel & Resort is the ideal venue for a weekend break or a romantic wedding in the Hampshire countryside. Swim in the indoor or seasonal outdoor pool, book in for a spa treatment, dine in the elegant Waterford Restaurant or simply relax in the spacious accommodation. ... more less
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- Also Known As:
- Macdonald Elmers Court Hotel And Resort
- Macdonald Elmers Court Hotel Lymington
- Macdonald Elmers Court Lymington
- Elmers Court
- Macdonald Elmers Court Hotel & Resort Lymington, New Forest