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Macdonald Elmers Court Hotel & Resort
Ranked #4 of 7 Hotels in Lymington
GreenLeadersSilver level
Level 5 Contributor
76 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Need to improve ”
Reviewed 24 April 2014 via mobile

This hotel looks good - in photographs and brochures. However, all is not what it seems. Like many hotels, some are good and of a high quality, some are deserving of constructive criticism. Let me deal with the latter. There is a misconception that guests will be accommodated in the lovely stately house. Alas, what is on offer is a wooden-type chalet in the grounds. Upstairs or on ground level. Personally I didn't mind, as being upstairs reminded me of being in a balcony room on a cruise liner. The exposure to the open air meant a walk in the rain to find other places on site. Beware of the term Fine Dining. No good restaurant worth its reputation would serve a starter, consisting of chilled melon with sorbet on a bed of cut lettuce and to be eaten with a knife and fork. In my case the sorbet melted and ran off the slate on to the table, only to be wiped clean by the staff. And it is good practice to offer water. Sorry, not as fine as it should be. Improvement required here. Also, the restaurant menu was poor and far from appetising. However, the grounds are lovely and the accommodation clean and comfortable. This hotel has all the making of a 4 star with some innovation and creative planning across all the departments. In spite of criticisms it should not be written off. It has real potential, provided the management team can get its act together. I held a positive conversation with a member of staff at the end of my two day Easter break. And it proved helpful. At present rating the hotel would seem over-priced, and compared with some other venues does not offer value for money. There is really no need to add a charge for breakfast or to offer a discount token. A good inclusive meals package should be offered, with fine dining or not. There is a need, here, to improve. I look forward to another visit, and hopefully to see some changes.

Stayed April 2014, travelled with friends
Helpful?
1 Thank Lyoncat9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmelmers, General Manager at Macdonald Elmers Court Hotel & Resort, responded to this review, 3 May 2014
Dear Guest,

Thank you for your constructive review left on the Trip Advisor website. Although I was sorry to read that you were let down by some elements of your stay I would like to thank you for the positive element of your stay and the fact that you would like to give another chance.
I appreciate the comments regarding the food you experienced in our Restaurant, we have just appointed a new Head chef with great accolade restaurant background to offer our guests a new dining experience. Please do not hesitate to contact me personally when you would like to come back to the Resort.
We really look forward to welcoming you back before long.

Yours sincerely,

Jean-Marc Poumel
Resort General Manager
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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (236)
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Worthing
Level 6 Contributor
166 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 24 April 2014

We had a wonderful time at Elmers Court.

Our first contact was with the lovely gentleman on reception who was charming and so friendly. Our room was upgraded as it was my husbands 60th birthday and there was a lovely bowl of fruit in the room on arrival. We had been reserved a table for dinner overlooking the gardens and we were served complimentary champagne. All the staff were friendly and polite.

The food was delicious, the leisure facilities were extremely well kept.


I wont hesitate to come back as soon as I can to repeat the experience.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Denise W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmelmers, General Manager at Macdonald Elmers Court Hotel & Resort, responded to this review, 3 May 2014
Dear guest,

Thank you for your great comments left on the trip advisor website. I have forwarded your feedback to the team who would like to thank you in return. I was really pleased to read that we were able to make your husband 60th Birthday a great one.
Thank you for recommending our venue and we hope to see you back at the Resort very soon.

Yours sincerely,

Jean-Marc Poumel
Resort General Manager
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Level 4 Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 20 April 2014 via mobile

I personally think three star is harsh accommodation is very good standard of your rooms is good as well the grounds are stunning and the old manor house is great as with all MacDonald establishments the staff are second to none in their field our room wasn't ready when we turned up so free drinks while we waited.
I did notice they were stretched with breakfast on the first day but reinforments were on hand for the next day.

Please ignore negative reports we stay away a lot and really enjoyed it

Stayed April 2014, travelled with friends
Helpful?
1 Thank Kevan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmelmers, General Manager at Macdonald Elmers Court Hotel & Resort, responded to this review, 3 May 2014
Dear guest,

Thank you for your review placed on Trip advisor. It was great to read that we were able to exceed your expectations. Thank you for being so complimentary of our team and you are right their dedication to please our guests is second to none.
We look forward to welcoming you again very soon.

Yours sincerely,

Jean-Marc Poumel
Resort General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ferndown, United Kingdom
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 19 April 2014 via mobile

Just enjoyed a spa weekend here and it could not be better! Perfect location.Service excellent! Staff could not do more. Will definitely recommend and return. The room was lovely and the food-excellent!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carol M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmelmers, General Manager at Macdonald Elmers Court Hotel & Resort, responded to this review, 3 May 2014
Dear guest,

Thank you for your review placed on Trip advisor regarding your Spa week end. It was great to read that enjoyed your room and the meal included in your package.
We look forward to welcoming you again in the not too distant future.

Yours sincerely,

Jean-Marc Poumel
Resort General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plymouth, United Kingdom
Level 6 Contributor
150 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 262 helpful votes
Reviewed 15 April 2014

We fancied a relaxing weekend in the new forest and I took some time searching for a good quality hotel that had spa facilities with a bit of luxury.

Having looked at the website for this hotel it looked just the ticket. nice old hotel , lovely grounds and promoting itself as a spa.

We paid extra for a superior exec room.....all the time thinking we would have a room in the lovely old building that is prominently featured in the pictures.

Have to say we were very disappointed upon arrival to be told we were staying in a chalet room in a collection of what looked like a holiday camp. Apparently all the rooms in the lovely old building were timeshare rooms and not for the hotel.

Ok the room we had a short walk away was nice.....but we would never have booked into a ground floor chalet room that looked out onto a grass square with chalets surrounding it. We were in a corner setting and any one walking past could look straight through the glass patio doors into the room......no privacy whatsoever!! in fact two children from another chalet stood right outside the room and stared in. Given what we spent on the weekend we were extremely disappointed and felt somewhat deceived by the website....we had assumed we would stay in the old building.

The other big downside and in line with the holiday camp feel...was the 'spa'......it was not possible to have a nice relaxing time in there as there were young families in there,,,,with kids jumping in and dive bombing....not very relaxing when you think one may land on your back!! The parents were there and lots of squealing and shouting.....ok....they were having a good time......but bit of a falsehood to claim it as a relaxing spa......holiday camp more like.....( I keep saying that as this was the general feel of the place) There were obligatory signs saying what you can and can't do but no attendants I did raise my concerns re heath & safety with one of the spa attendants who was upstairs. He was polite and advised that they could only watch on the monitor.....at the risk of being obvious ....I asked him if he could see them dive bombing ...why didn't he stop them from doing it?......he said he hadn't seen it. That's alright then no breaches of H&S if you don't see it. I did try to go for a swim another time but again it was kiddies play time.

Although breakfast was ok....having to wait for nearly 40 mins to receive it took the edge of the meal. I don't know why these large hotels don't have a hot breakfast buffet. So more efficient and faster than waiting for the waiting staff to take your order.

all in all a massive disappointment and basically not what it states on the tin.......got to say it one more time........more like a holiday camp than a luxury hotel spa!!

would not recommend (at those prices anyway) and would not revisit......I hope someone does not get hurt in the pool....but suspect it is an accident waiting to happen. If it does then this post would go some way to proving negligence!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 54BJC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmelmers, General Manager at Macdonald Elmers Court Hotel & Resort, responded to this review, 19 April 2014
Dear guest,

Thank you for your review on this website. I was sorry to read that on this occasion we could not meet your expectations.
Our hotel rooms are described on the website as “situated in their own Courtyard, a minute walk from our Manor House with a number of picture to ensure guests are made aware of it.
We are a Resort in the New Forest and as you can judge on Trip Advisor’s feedback during school holidays the vast majority of our guests are families with children who really enjoy the array of facilities we have to offer, however we have also adult only swimming in the morning and evening.
Regarding the indoor pool supervision although it does not have to be life guarded I will ask our Leisure manager to ensure action is taken if some guests are to be made uncomfortable by others inappropriate behaviour.
I was sorry to read that you felt it was not worth the rate you paid for and maybe a different time out of school holiday would be more suited for your liking.

Yours sincerely,

Jean-Marc Poumel
Resort General Manager
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keepmovinon
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 1 April 2014

My husband and I stayed at Elmers Court Hotel over the weekend of 29th March
and spent a really relaxing and enjoyable stay. The weather was great too!
All the staff are an absolute credit particularly those in the restaurant and serving at breakfast with whom we had the most contact.
Our room was extremely comfortable, clean and very well furnished , serviced every day to a very high standard.
Parking is free and plentiful and the grounds are very well kept.
Situated in a great spot for exploring the local area and with good road connections to the New Forest and the coast.
Looking forward to our next visit!

Room Tip: The rooms are located on two floors with ours situated in a very attractive courtyard area and all w...
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank keepmovinon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmelmers, General Manager at Macdonald Elmers Court Hotel & Resort, responded to this review, 19 April 2014
Dear guest,

Thank you for your review placed on Trip advisor. It was great to read that we were able to exceed your expectations. I have forwarded your feedback to the team and they thank you in return as comments such as yours are a great reward.
Thank you also for your feedback regarding our location which is ideal to visit the New Forest and Isle of Wight.
We look forward to welcoming you again in the not too distant future.

Yours sincerely,

Jean-Marc Poumel
Resort General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ashford, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 March 2014

Dissapointing and personally I found it overated and overpriced!!

Drinks in the bars were very expensive and the menu in the restaurant bore no resemblance to the menu's shown on the hotel website. These are extensive and very appetising and incidentally they are NOT shown as sample menu's with a number of vegetarian options and fish. The only non meat items for vegetarians on the menu when we were there were the same for three consecutive nights - brill and cous cous. Simply not good enough compared to the website menu's, which is why we ate elsewhere.

However on the upside the staff were very helpful and friendly and the rooms were nice, however I wouldn't stay there again, nor could I recommend it - unfortunately.

Barry Smith

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Barry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmelmers, General Manager at Macdonald Elmers Court Hotel & Resort, responded to this review, 19 April 2014
Dear guest,

Thank you for your constructive feedback shared on trip advisor. Please accept my apologies for the issues you experienced with our Waterford menu. The sample menu are only to give our guests an idea of the Restaurant food concept however I have shared your comments with our newly recruited Head Chef and he will make it his priority to give our guests the best variety and quality of food to suit their expectations.
Thank you again for mentioning the team friendliness and professionalism as it makes a real difference for them to know that their efforts are appreciated.
We look forward to welcoming you in the near future.

Yours sincerely,

Jean-Marc Poumel
Resort General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Macdonald Elmers Court Hotel & Resort

Property: Macdonald Elmers Court Hotel & Resort
Address: South Baddesley Road, New Forest, Lymington SO41 5ZB, England
Region: United Kingdom > England > Hampshire > New Forest > Lymington
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #4 of 7 Hotels in Lymington
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Macdonald Elmers Court Hotel & Resort 4*
Number of rooms: 42
Official Description (provided by the hotel):
Located on the stunning Solent Coast, this New Forest hotel is only 15 minutes' walk from the nearby town of Lymington. Set in a manor house dating from 1820 and surrounded by 23 acres of private grounds, the Macdonald Elmers Court Hotel & Resort is the ideal venue for a weekend break or a romantic wedding in the Hampshire countryside. Swim in the indoor or seasonal outdoor pool, book in for a spa treatment, dine in the elegant Waterford Restaurant or simply relax in the spacious accommodation. ... more   less 
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Also Known As:
Macdonald Elmers Court Hotel And Resort
Macdonald Elmers Court Hotel Lymington
Macdonald Elmers Court Lymington
Elmers Court
Macdonald Elmers Court Hotel & Resort Lymington, New Forest

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