Not up to the usual MacDonald hotel standard experienced at many of the other hotels in the chain. Front desk staff were not attentive at all, and seemed in a hurry to get rid of their clients. When we were checking out the lady on the front desk was on the phone whilst dealing with us.
Staff didn't fulfill gold card holders expectations of receiving complimentary drinks vouchers and bottle of wine, despite showing gold card on arrival. When querying this on the second night staff suggested the bottle of wine had already been delivered and we were in the wrong.
The website is very misleading - suggesting that Lymington town centre is a short walk when it is at least a 20 to 30 minute walk away. Also the rooms are weird 'chalet' style with french style patio doors and windows for one of the walls, which don't feel secure at all.
On the positive side we did enjoy visiting the spa for a treatment and the staff there were very nice and attentive.
All in all a disappointing stay at the hotel - Letting the MacDonald hotel name down.
- Official Description (provided by the hotel):
- Located on the stunning Solent Coast, this New Forest hotel is only 15 minutes' walk from the nearby town of Lymington. Set in a manor house dating from 1820 and surrounded by 23 acres of private grounds, the Macdonald Elmers Court Hotel & Resort is the ideal venue for a weekend break or a romantic wedding in the Hampshire countryside. Swim in the indoor or seasonal outdoor pool, book in for a spa treatment, dine in the elegant Waterford Restaurant or simply relax in the spacious accommodation. ... more less
- Reservation Options:
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- Also Known As:
- Macdonald Elmers Court Hotel Lymington
- Macdonald Elmers Court Hotel And Resort
- Macdonald Elmers Court Lymington
- Elmers Court
- Macdonald Elmers Court Hotel & Resort Lymington, New Forest