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tony w

Website booking issues

4.0 of 5 bubblesReviewed 10 Jun 2024
Booking online was a problem. £600 ringfenced from my account as bookings kept failing . Had to book via telephone bookings
Travel lodge staff admitted a website issue, but all online correspondence kept telling me to clear.my cache. As they cut costs by making things mostly online, resolving this issue was difficult.

Property was tidy and quiet. Hence score.
Date of stay: June 2024
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    Reviews (780)
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    Show reviews that mention
    All reviews travel lodge harvester restaurant big tesco tesco supermarket room was clean great stay quiet location what it says on the tin family room good nights sleep one night stay stayed nights pleasurewood hills no lift disabled room would stay again reception staff
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    8 - 13 of 780 reviews
    Reviewed 6 June 2024

    Arrived at the hotel at around 12am after a long trip. Pressed the buzzer to be let in but nobody answered. Tried calling the phone number shown and again, no answer. I could see that there was an alternative number on the reception that I tried phoning and again, no answer. I was stood outside for over 30 minutes before somebody finally answered the phone and came to reception to let me in.

    Don't advertise your hotel as 24/7 check-in if you don't have the staff available to let people in. Terrible initial impression. Room itself was OK aside from some very creaky floor boards and fairly thin walls.

    Date of stay: June 2024
    • Trip type: Travelled solo
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank Experience646567
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 4 June 2024

    Had a nights stay here with an early check in and found the room very clean and comfortable, the new refurb hasn’t gone missed, we were very impressed. We were greeted by Robyn on reception who went out of her way for us.
    Would definitely return.

    Date of stay: May 2024
    Trip type: Travelled as a couple
    Thank Marca W
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 4 June 2024

    First time staying at a Travelodge and it won’t be our last. Stayed with friends for a birthday and from the minute we arrived we were greeted by a friendly face ( Abby) Even though there was work being done the rooms were spotless and comfortable.

    Date of stay: May 2024
    Trip type: Travelled with friends
    Thank Donna H
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 4 June 2024

    After my recent stay here I can only say how wonderful it was! My room was perfectly clean and tidy, the staff were all lovely and welcoming, ready to help with any need I had. Beautiful place to stay with a restaurant next door and a wonderful beach just down the road!

    Date of stay: May 2024
    Trip type: Travelled with family
    Thank Caitlin W
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 4 June 2024

    We stayed here during half term to take a break by the coast, comparing to the premier in over the road this was better in terms of the room not being terribly hot - nice harvester next door and easy parking

    Date of stay: May 2024
    Thank sarahtobia00
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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