Like others that have written here, this is the very first review I have been compelled to write. Regrettably, it's a reflection of how bad an experience this was. We booked this hotel on the strength of the webiste description and photos. They must have photographed a completely different hotel to that shown on their website. The room was meant to be an Executive Suite, rooms 501~503. There was no evidence of the luxury appointments so proudly illustrated on their website. Instead, we were confronted with a shabby, dirty, poorly appointed sorry excuse for a hotel suite!!! Evidence of damp on the walls, peeling paintwork and a patched up bath, (walk in power shower, pah!!!!), joke!!! No sign of the 42" plasma TV, WiFi, (only in the bar), or plush sofa's or any of the nice fixtures and fittings shown on the website. I would go as far to say that the on-line description is totally misleading, this hotel should be investigated by trading standards for mirepresentation. Given that we booked a suite that should be able to accommodate 4 people, you would have expected that the kitchen area would be appointed accordingly, not a chance!!
I should also mention that there is a nightclub below that has the sort of reputation that you need to avoid. Police present till 3am. No safe parking, (I actually parked my car in the car park of another hotel, down the road), and no one on reception in the 3 days we were there, only the bar staff that are clearly not equipped to deal with hotel clientelle. The road is very noisy, all of the time.
I have stayed in many hotels both in the UK and abroad both through work and family holidays, and I can honestly say that this one falls into the very worst category of accommodation I have stayed in. The owners of this establishment should be ashamed of themselves for the gross misrepresentation presented on their website and very poor state of the hotel. They deserve to go out of business unless they up their game significantly. My one regret is that I had pre-paid for the suite, otherwise I would have checked out immediately, fortunately our stay was only two nights.
I hope this review has a twofold effect, 1, the owners take serious note of how not to run a hotel, and 2, it provides a warning to others that may consider a stay at this place, my advice, don't, it's truly awful!!!
- Also Known As:
- Winelodge Suites Lowestoft, Suffolk