There has been a hotel on this site for many years and locals know this hotel well. The hotel has lots of character and although the hotel has changed hands many times, the current owners have renovated the hotel with a nod towards the past history of the hotel. The check-in was quite straightforward but the receptionist was slightly standoffish when we asked if one of the rooms could be close to the lift for one of our party who has mobility problems. Fortunately a room near the lift was found and the issue was smoothed over.
I had a single room which for the price I paid was great value. The room was clean and recently decorated with solid wood furniture. Comfortable, clean, single bed. A Flat screen television with Freeview channels. Desk, chair, tea and coffee making facilities. A complimentary local newspaper (Eastern Daily Press). A corby trouser press. Complimentary shower gel, shampoo, etc in the bathroom which was en-suite. There were plenty of clean towels and a shower mat provided but the shower was a little bit cramped in the corner of the bathroom.
My room seemed very good but it did have little problems here and there, such as blown lightbulbs and a broken toilet seat in the bathroom. Those problems were mainly cosmetic. There are some larger executive rooms at the front of the hotel. These double rooms have sea views and you can expect to pay a little more for the room but I think it is worth it.
There is a bar and restaurant on site called Morton's. We thought the food and drink prices were quite expensive, especially for soft drinks. At the moment there are discount vouchers for the restaurant in the local newspaper and there is also a carvery offered to guests and non-guests which is good value. There is a large flat screen television in the bar which was showing the news and weather.
Breakfast was served in the Morton's restaurant but I found the breakfast service to be a bit hit and miss. There is a selection of fruit juices, cereals and yoghurt available when you arrive and then the waiter/waitress takes your order for breakfast. You can have a cooked breakfast or a continental breakfast. Tea and coffee is served but we weren't offered any refills. The cooked breakfast was very good but on the first morning of my stay was served cold and the second morning hot but without any toast. Two of the people at my table were also supplied with a serving spoon instead of a table spoon to eat cereal with.
This hotel has got a lot going for it and for the price I paid was very good value for money but I did come across one of two problems which I thought could have been easily resolved. The hotel suffers from the usual problems that old buildings do, such as creaky floorboards, thin walls, etc but on the other hand I think it has been very well renovated and in general it is a quite hotel where you can get a good nights sleep. I would definately go back to this hotel for it's central location, character and value for money.
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- Also Known As:
- Hatfield Hotel Lowestoft
- Best Western The Hotel Hatfield Lowestoft, Suffolk