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“Good hotel with character”

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Best Western The Hotel Hatfield
Ranked #7 of 10 Hotels in Lowestoft
Reviewed 29 December 2011

There has been a hotel on this site for many years and locals know this hotel well. The hotel has lots of character and although the hotel has changed hands many times, the current owners have renovated the hotel with a nod towards the past history of the hotel. The check-in was quite straightforward but the receptionist was slightly standoffish when we asked if one of the rooms could be close to the lift for one of our party who has mobility problems. Fortunately a room near the lift was found and the issue was smoothed over.

I had a single room which for the price I paid was great value. The room was clean and recently decorated with solid wood furniture. Comfortable, clean, single bed. A Flat screen television with Freeview channels. Desk, chair, tea and coffee making facilities. A complimentary local newspaper (Eastern Daily Press). A corby trouser press. Complimentary shower gel, shampoo, etc in the bathroom which was en-suite. There were plenty of clean towels and a shower mat provided but the shower was a little bit cramped in the corner of the bathroom.

My room seemed very good but it did have little problems here and there, such as blown lightbulbs and a broken toilet seat in the bathroom. Those problems were mainly cosmetic. There are some larger executive rooms at the front of the hotel. These double rooms have sea views and you can expect to pay a little more for the room but I think it is worth it.

There is a bar and restaurant on site called Morton's. We thought the food and drink prices were quite expensive, especially for soft drinks. At the moment there are discount vouchers for the restaurant in the local newspaper and there is also a carvery offered to guests and non-guests which is good value. There is a large flat screen television in the bar which was showing the news and weather.

Breakfast was served in the Morton's restaurant but I found the breakfast service to be a bit hit and miss. There is a selection of fruit juices, cereals and yoghurt available when you arrive and then the waiter/waitress takes your order for breakfast. You can have a cooked breakfast or a continental breakfast. Tea and coffee is served but we weren't offered any refills. The cooked breakfast was very good but on the first morning of my stay was served cold and the second morning hot but without any toast. Two of the people at my table were also supplied with a serving spoon instead of a table spoon to eat cereal with.

This hotel has got a lot going for it and for the price I paid was very good value for money but I did come across one of two problems which I thought could have been easily resolved. The hotel suffers from the usual problems that old buildings do, such as creaky floorboards, thin walls, etc but on the other hand I think it has been very well renovated and in general it is a quite hotel where you can get a good nights sleep. I would definately go back to this hotel for it's central location, character and value for money.

Room Tip: Book one of the suites or an executive room which are larger and located at the front of the hotel w...
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  • Stayed: December 2011, travelled with family
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Thank lonewayfarer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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503 - 509 of 552 reviews

Reviewed 23 December 2011

Hi i would just like to say that we just had our christmas function here (Seaward Safety) and i can honestly say that it was one of the very best meals i have had in lowestoft for a very long time, well done to the chefs i didnt leave a scrap everything was excellent, thank you so much for a wonderfull meal and a merry christmas to you all x

  • Stayed: December 2011, travelled on business
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Thank jeanette59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 November 2011

We have stayed at this hotel many times but stopped 3 years ago because we weren't that desperate. Booked again following a new recommendation by a recent guest. They have indeed put a lot of effort into it and it was very much better - far better value than the travelodge (unless you like living in chipboard boxes of course) - so much so that I will be booking it again in a couple of weeks (as good a commendation as you could get...).
Public areas now quite pleasant with good value eating and fair service. The bedrooms always were reasonably equipped, but now everything is new and working.
Some of the staff could do with a makeover, but most have been completely refurbished or replaced with better models. Stop them talking to each other in public areas when they should be working.

Room Tip: Pay extra and get a sea facing room
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  • Stayed: November 2011, travelled solo
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Thank Ken H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2011

I recently had to work for a few days in Lowestoft, Suffolk and whilst looking for an affordable out of season hotel, I came across Hotel Hatfield through the website laterooms.com.

The hotel has of street parking, which is across the road from the main entrance but during the busy season there isn't sufficient parking space for the number of guests and this may incur an additional on street parking fee, so be mindful.

The hotel itself is well situated, close to the station, the town and on the seafront.

There is evidence that the hotel has undergone some renovation work in recent months and the main public areas; the bar and dining area are modern, clean and comfortably furnished. The reception area is small and appears dated.

The rooms are also clean and the double bed I slept in has to be one of the most comfortable I have been in for some years. I was assigned an 'executive' room for the same price as a standard room and this meant I was given a seaview. The room is equipped with tea/coffee, biscuits, a hairdryer, a good sized wardrobe and plenty of storage space. A large TV is wall mounted. The en-suite bathroom was large and clean and had travel size shampoo, shower gel and moistueriser. If I had one criticism it was that there wasn't an independent power-shower. The shower is an attachment to the bath and requires trial and error to get the temperature right!

The breakfast area looks onto the seafront and is light and airy. The breakfast menu is good with traditional full English breakfast or smoked salmon/eggs, kippers etc. This is complimented by a range of juices and cereals and copious tea or coffee. I suspect that during the height of the season the prepared and plated breakfast served could well be replaced by a buffet style hotplate offering.

They also offer a carvery roast and dessert for £5.00 this is also offered to non-residents and this is wonderful value. Sadly it is served in the basement of the hotel and the room is soulless and purely functional. The food is similar functional but if you are looking for a hearty meal that is filling before heading off on a long walk then this suffices briliantly. The apple crumble and custard was lovely!

I stayed mid-week and noted that there is a nightclub close by and maybe during the high season this may attract a fair amount of noise at night but whilst there I had no experience of this. The late bar was basically kept open until the last person standing called it a night or even a day!!

The staff were friendly, attentive and very easy going and are a major plus of the hotel.

I always think the measure of an hotel stay is whether you would return and in the case of Hotel Hatfield, most definitely.

There is something very beautiful about the Suffolk and Norfolk coasts and I experienced a great pride in the locals towards the town of Lowestoft, which is a well serviced shopping area.

Worth a visit and certainly worth a stay.

Room Tip: The lower the numbers of the room on each fllor 101/102/03/04 etc is closer to the main stairwell an...
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  • Stayed: November 2011, travelled on business
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Thank Footlooser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 November 2011

We turned up at 5pm looking for a room for the night and were dealt with by a very friendly and helpful receptionist. The rate for room and breakfast was very reasonable. The hotel is a little old fashioned, although typical of many seaside hotels. Our room was quite small with a huge TV on the wall, but the sea view was tremendous. We could lie in bed with the window open listening to the waves which was very relaxing.
The bathroom was clean and well stocked with toiletries. Only quibble was that the bath was so clean and shiny that it was slippy when getting into the shower, even with the bath mat in. Breakfast was excellent with choice of continental breakfast with cold ham cooked on the premises or a hearty full English.
Handy car park across the street although we parked on the road as there were no restrictions.

  • Stayed: November 2011, travelled as a couple
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Thank LMB8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 November 2011

We recently had a meal at the Hatfield's Bar and Grill restaurant, Moreton's. We have a very fussy eater and the staff were more than happy to accommodate a pre order of a simple dish for her, which was all ready for when we ordered on the night. Service was ok but a little slow, we were attended to by 5 different people during the course of the meal. Main meals were very nice, lovely piece of steak was had. Would have come to over £120 for 6 of us but with a 1/2 price coupon it made the meal very affordable. Only real gripe was that the floor below out table still had food on it from the previous diners and that the restaurant was brightly lit and had no real atmosphere despite it being busy, Would eat there again.

  • Stayed: October 2011, travelled with family
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Thank gaoler1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 October 2011

We went with friends for the Hatfield's £5 roast: fill your plate with turkey or beef & lots of veg, plus a pudding (we had Eton Mess). There is a veggie option if you ask (they don't have it out because all the carnivores eat it).
You're in the basement so no sea view, but it's cheap & cheerful on a gloomy autumn evening

  • Stayed: October 2011, travelled with friends
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Thank Awkward_Veggie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western The Hotel Hatfield

Address: Esplanade, Lowestoft NR33 0QG, England
Region: United Kingdom > England > East Anglia > Suffolk > Lowestoft
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
#4 Business Hotel in Lowestoft
Price Range: £40 - £84 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Best Western The Hotel Hatfield 3.5*
Number of rooms: 33
Reservation Options:
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Also Known As:
Hatfield Hotel Lowestoft
Best Western The Hotel Hatfield Lowestoft, Suffolk

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