I think we have finally had enough. On previous occasions Warners Gunton Hall has provided us with the following memorable experiences:
- unclean room on arrival (sanitary items still in bins and dirty bath)
- housekeeping staff clearing our room and leaving our room unsecure, prior to our allocated check out time and with our luggage still in the room!
- inaccurate descriptions of entertainment line-up in advertisements
- and only last week - Whilst attending a weekend stay, we heard a rumour that the itinerary for an October 2014 event (that we have paid a deposit for) had changed.
Thinking it strange that we had not been formally informed of this by Warners, we questioned the Gunton Hall reception staff, they denied all knowledge of any changes.
Then lo and behold next morning we all had adverts on our breakfast tables, confirming our suspicions, and advertising the changed weekend (that they claimed to know nothing about).
Note:Forget registering your complaint with their on-line email service - we have tried this twice regarding the latest fiasco, expect only a corporate automated reply message in return
The only redeeming factors for this site are: they have a great dancefloor, good sound in ballroom, overall food quality is satisfactory and their restaurant waiting staff are really hardworking.
- Official Description (provided by the hotel):
- Every break at Gunton Hall includes hearty hot and cold buffet breakfasts and delicious three-course dinners. Lots of daytime activities and leisure facilities including swimming,archery and salon spa.A unique and dazzling schedule of entertainment and dancing is also included in your holiday.The Hotel organises shopping trips to Nowhich, Bure Valley steam trains and Broads cruises. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with LateRooms so you can book your Warner Leisure Hotels Gunton Hall Coastal Village reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Gunton Hall Hotel Lowestoft
- Gunton Hall Lowestoft
- Warner Leisure Hotels Gunton Hall Coastal Village Lowestoft, Suffolk