We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Day visitor with my family.”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Pontins Pakefield Holiday Park
Reviewed 29 May 2014

Me and my family came here to pontins pakefield for the day (29/05/14) -first impressions as we entered the park were the overgrown field on the right hand side with the football goals! Could really do with a tidy up and cut of grass this would look so much more inviting. The man on the gate was friendly and the price to get in was good value. First of all we went for a wonder round the park to get our bearings, and me and my husband said that a coat of paint would really make a difference especially the restaurant with the ship ! The ballroom was nice and big but could do with a makeover. Very 1970's in some areas of it. The toilets were poor we thought, quite dirty in places, especially the floors. The toilets were particularly poor at the croc adventure land ! Very dirty and not been cleaned for sometime. The cafe attached to the amusements seemed very not organised at all. Hardly any staff, dirty tables and messy. The swimming pool needs urgent attention, the changing rooms were dirty, and smelt. Needs regular cleaning throughout the day. The pool floor seemed dirty..... The slide was closed as there were not enough lifeguards.more changing areas are required...... Not enough privacy. The kids loved the park outside near the restaurant, this was lovely. The queen vic pub was good too. Service was good. The crazy golf could do with a makeover, the hire station was good ! Staff were nice. Overall these are only good issues as the park is good, just the above problems are minor and could make such a difference. Louise Irvine-from Norwich.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
4  Thank Louise I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick T, Guest Relations Manager at Pontins Pakefield Holiday Park, responded to this reviewResponded 14 June 2014

I would like to thank you for the time spent in letting us know the areas you feel we need to improve on, since being taken over by Britannia hotels many thousands of pounds have been invested to improve both facilities and accommodation, this is on-going and will continue till all the upgrading work is complete, things improve daily as our reviews on trip advisor will verify, please visit us again in the very near future, and see the improvements we are making.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (1,522)
Traveller rating
Traveller type
Time of year
Language

1,021 - 1,027 of 1,522 reviews

Reviewed 29 May 2014

My 10 year old grandson and I stayed here Bank Holiday weekend, 23-26 May, 2014 for 3 nights.
I hadn't been here for over 20 years and it was all a very pleasant surprise. Chalet 306 was lovely, microwave, toaster and cutlery. Bath and shower. It was near entertainment, next to swimming pool and not far from the restaurant. The food was very acceptable to my grandson. Starters for Dinner is only a choice of Salads or Soup, but considering what we paid, it was very good value. The swimming pool is fantastic, very big, and at deepest only 1.4 metres, my grandson enjoyed the big slide. We bought the bed linen. 2 x £5, but at least we now have them to take back next time, as my grandson is constantly asking when can we go back. The gardens are lovely, all the grounds well cared for, plenty of room for the childrens organised football, rounders, etc. The tots playgrounds for younger children looked amazing too. The enthusiastic Bluecoats work very hard all day to keep everyone entertained and occupied.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank HeatherB45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick T, Guest Relations Manager at Pontins Pakefield Holiday Park, responded to this reviewResponded 14 June 2014

I would like to thank you for your five star review, we feel that we are going in the right direction when we receive this type of report, as stated the bluecoats have really excelled themselves this season, both in approach and with their shows, A few weeks back they received a standing ovation for the strictly musical presentation. It is nice your grandson is looking forward to returning, these are child hood memories that should be savoured, we look forward to you returning in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2014

We stayed at Pontins a few weeks back for a 'back to reality' themed weekend. The park was lovely and quiet. The chalets were basic but adequate for our needs. Extremely clean and warm. As someone else previously mentioned the curtains were a little ill fitting, so not only did the sun wake us up at 5am, people can see in. Another problem for us was the positioning of the plugs, there was no plugs on the wall near the bed so we were unable to plug in our laptop or charge our phones without them being on the other side of the room. The beds were comfy and we bought our own bedding. The bathroom was spotless although the shower was rather annoying as it was like the ones you get in a swimming pool changing rooms where it goes off after a minute and you had to keep pressing the button.
The food was ok, there was always something i would eat on offer, even if it was fish fingers, chips and beans and the organisation of the self service runs smoothly. The only problem was the times of meals as 5-6pm for dinner is a bit early for me and my boyfriend. However there is a little cafe offering a selection of meals until late. The price of everything seemed reasonable eg the shop and drinks and the staff are extremely friendly and polite.
The park is fantastic distance to beaches esp Great Yarmouth which has a great Pier and gorgeous beach, and theres plenty of activities around the area. We had a brilliant break. All the little complaints didnt affect our holiday, just things that could do with improving. The only thing that let this holiday down was that we booked an adult only holiday so made the heartbreaking decision to leave our 4 month son at home, only to see more than 10 kids at the park which was really annoying. Other than that will definitely be returning :-)

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Karina P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick T, Guest Relations Manager at Pontins Pakefield Holiday Park, responded to this reviewResponded 14 June 2014

Thank you for your kind remarks on our centre, we have over the last few months worked very hard to make your Pontins holiday an experience you would wish to repeat, I have passed on your comments on curtains to the accommodation manager, we are so pleased to hear you plan to return and look forward to your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2014

Had a great second short break at pontins pakefield. Accomodation was good with a well kept camp. Staff was great. Food was great but times of eating was very short of one hr at breakfast and tea so didnt give any flexability to your days planning.Possibly a little like school dinner times but Will go back again. Thanks to all staff

Room Tip: Take your own bedding as buying theirs possible wasnt best value
See more room tips
  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank andy s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick T, Guest Relations Manager at Pontins Pakefield Holiday Park, responded to this reviewResponded 27 May 2014

Really pleased you had such a good time, that is what it is all about, we are getting some excellent reports on our park and staff, have passed on your comments on meal timings to the catering manager for his action. Do hope you return in the very near future, we have some real value for money offers on at the moment, so keep an eye on our web page.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2014

Needed somewhere to stay when visiting my Son in Lowestoft, usually stay in a B + B but this time decided to give Pontin's a try.
Well, what a great find. The accommodation was clean and appeared to be newly refurbished, staff were friendly and helpful and the food was amazing considering what I paid for the three night weekend. HOW do they do it for £ 69 per person per weekend???????? The food was plentiful, lots of choice and in the main hot, you could not want for a better breakfast !
Entertainment was good and bar prices very good.
Will definitely be back.........................................................................

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank LTNJET
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick T, Guest Relations Manager at Pontins Pakefield Holiday Park, responded to this reviewResponded 22 May 2014

On behalf of the management and staff, we would really like to thank you for taking the time to sing the praise of our centre, and for the many kind comments you made, it is very rewarding to receive this type of feedback, this allows us to know what we are getting right, and areas we need to improve on. Our aim is to get this kind of review, Pontin's value for money breaks ensuring enjoyment for all, is what we work for at all times.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2014

Another fantastic weekend at pakefield, improvements are being made all the time, the food as always, lots of choice, everybody we spoke to was friendly and helpful, the bluecoats work nonstop, even when the main act on friday didnt show up, the bluecoats put a show together within a few moments, special mention must go to bluecoat Beth whose voice is great, also special mentions must go to Neil in the games room, Bee in reception & Viv in the shops & of course Robert who seems to be everwhere, FANTASTIC

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank George A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick T, Guest Relations Manager at Pontins Pakefield Holiday Park, responded to this reviewResponded 22 May 2014

I have passed on all your kind comments to the individuals concerned, I agree the bluecoats did a fantastic job when the lead act failed to appear, I do hope the gesture of the 99p bar helped in some way, It is so really nice to receive 5 out of 5 on reviews, Britannia have spent a lot of money on improvements, and continue to do so both on facilities and accommodation, Should you return to Pakefield, please make yourself know to me on arrival, so I can thank you in person.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2014

Just got back from another short break at Pontins Pakefield around the world such great value for money ,food was as good as always (well apart from Mondays which was not as good as usual) but the breakfast made up for that, can't believe how much food you get.The entertainment was very good 3 tribute acts and of course the fantastic Annie.Was so good have booked up another break in june can't wait well done Pontins .

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank pam l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick T, Guest Relations Manager at Pontins Pakefield Holiday Park, responded to this reviewResponded 22 May 2014

Thank you for your very good review on our park, Annie as you say is a stalwart and a very valuable asset to Pontin's, we have over the last few weeks had some really good comments from departing guests on their comments forms, now and a again we find areas that need improvement, but I am pleased to say our general manager is normally there to action at once and ensure no re-occurrence of the problem, we work to ensure our guests get the holidays that deserve at a very reasonable price, my promise to you is, we will strive till we have that right.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Lowestoft
4.4 mi away
Travelodge Lowestoft Hotel
Travelodge Lowestoft Hotel
#5 of 10 in Lowestoft
373 reviews
2.3 mi away
Best Western The Hotel Hatfield
2.4 mi away
Ivy House Country Hotel
Ivy House Country Hotel
#1 of 10 in Lowestoft
509 reviews
Show Prices
Show Prices
Show Prices
1.9 mi away
The Hotel Victoria
The Hotel Victoria
#6 of 10 in Lowestoft
439 reviews
9.1 mi away
The Cliff Hotel
The Cliff Hotel
#1 of 4 in Gorleston-on-Sea
1,125 reviews
11.1 mi away
St. George Hotel
St. George Hotel
#87 of 99 in Great Yarmouth
267 reviews
Show Prices
Show Prices
Show Prices

Been to Pontins Pakefield Holiday Park? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pontins Pakefield Holiday Park

Address: London Road Pakefield, Lowestoft NR33 7PF, England
Region: United Kingdom > England > East Anglia > Suffolk > Lowestoft
Amenities:
Bar / Lounge Beach Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 9 Speciality Lodging in Lowestoft
Price Range: £43 - £64 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Pontins Pakefield Holiday Park 2*
Number of rooms: 513
Official Description (provided by the hotel):
Long established, friendly holiday park with many amenities for both young and young at heart. please note all rooms are non smoking for our guests' comfort. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Odigeo, Booking.com, TripOnline SA, getaroom.com, HotelsClick, Evoline ltd, Hotels.com, Ebookers and Cancelon so you can book your Pontins Pakefield Holiday Park reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pontins Pakefield Hotel Lowestoft
Pontins Pakefield Holiday Park Lowestoft, Suffolk

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing