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“A nice hotel”

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Carlton Manor Hotel
Ranked #6 of 28 Lowestoft B&B and Inns
Certificate of Excellence
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“A nice hotel”
Reviewed 27 April 2014 via mobile

Stayed one night here with my partner, it was a surprise treat for me and overall was very impressed!

My partner booked a room with a four poster bed but on arrival we were allocated the bridal suite ( a little embarrassed )
The room was beautiful, very well set out, roomy and a jacuzzi bath! Although I did think for a bridal suite it lacked a little romance. The colour scheme was black, purple and green and did look very plush!
We weren't told about the wifi and the pillows were too soft for my liking. The bed was very comfortable but unfortunately we didn't get a good nights sleep.
There was an annoying green light in the ceiling that lit the room up all night and the noise from the caravan park right behind our room was annoying!

We didn't eat or drink here but the staff we did deal with ( reception ) were very pleasant and friendly.
Overall, pleased.

Stayed April 2014, travelled as a couple
Helpful?
Thank Cheryl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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289 reviews from our community

Traveller rating
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    76
    35
    22
    16
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34
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • Any
English first
Lowestoft, United Kingdom
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 24 April 2014

The surroundings were lovely but the carvery left a lot to be desired really. we love carverys and this is one we wont be back to. the food was average and The service was terrible, bad communication meant we had 4 different waiter/esses and had to wait ages for drinks and each course despite not being very busy. I even had to knock very hard on the front door to be let in as someone had dropped the catch and there was nobody on reception. The staff were lovely but disorganised, we had to go the other side to the bar twice to fetch someone and noticed that other people were doing the same. I hope the management read this and up their game as it could be really good here.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank susan n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 April 2014 via mobile

Upon arrival, great first impressions, with great surroundings. However, the service was disappointing, as we had to wait over an hour for food to arrive, despite the restaurant not busy. We were only told of delay due to staff shortage when we complained. Though when the food did finally arrive, it was good but the carvery was very limited. Better customer service by being informed of delay would have been more acceptable than just being left waiting. This made it a disappointing evening.

Stayed April 2014, travelled with family
Helpful?
1 Thank Person321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lowestoft, United Kingdom
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 13 April 2014 via mobile

Went on recommendation of friends for the carvery.
Starters were good. Then went thru to the carvery...thats when the bad started..ALL the meat was overcooked the vegetables had been left stewing what was left of them and the gravy was thick & lumpy and the yorkshires were rock hard. ALL OF IT WAS COLD.
Service recovery poor

Stayed April 2014, travelled with family
Helpful?
4 Thank rumbumbaccy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monmouth, United Kingdom
Level Contributor
348 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 368 helpful votes
Reviewed 13 April 2014

We left it too late to find hotel accommodation in Southwold so stayed here instead. Glad we did! The reception staff were efficient and very welcoming. We'd booked a double room but as the hotel wasn't full we were upgraded to a kingsize. The room was of average size but amazingly clean with a good-sized telly; the bathroom looked as if it were brand new but I was told the hotel was refurbished last year. We didn't dine here but the breakfast was freshly cooked and up to the mark. The photo of the exterior probably gives away the fact that despite the word 'manor' in the name this isn't a country house hotel; but if you're after a clean room and good service at a reasonable price then this hotel will suit you just fine.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
388 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
Reviewed 20 March 2014 via mobile

Came here with several friends for a Murder mystery night which included a meal. The entertainment was laid on by another company which was fantastic. The 3 course meal we had was very good, we were all very impressed with the standard and the service was of a good standard too and all ran very smoothly. We would definitely come back for another one of these nights.

Stayed March 2014, travelled with friends
Helpful?
Thank Sarahc011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 March 2014

We booked this on the strength of recent reviews, aware that the hotel had recently changed hands and been refurbished.
We booked through Laterooms for a cost of £77 room only.

The good: our room was a good size, quiet and very clean. There were plenty of towels plus the usual bathroom amenities. The staff were also pleasant, friendly and helpful.

The not so good: Tiny bathroom and shower with a minuscule hand basin. So small that I got water all over the floor when trying to wash my face. No mirror above the basin. The paintwork was already quite badly chipped and scratched. The bedlinen was cheap and so was the furniture. There were no drinking glasses or bottled water in the room.

The bad: Horrible mattress! No support and we could feel the springs digging into us all night. Cold coffee and cold toast for breakfast.

Some people have commented on the chic decor. We counted 5 different patterns on the wallpaper and soft furnishings just in the breakfast room. That's not including the many mismatched chairs. All very confusing. Despite the staff's efforts we wouldn't stay again.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank happytraveller09Uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Carlton Manor Hotel

Property: Carlton Manor Hotel
Address: Carlton Manor Chapel Road | Carlton Colville, Lowestoft NR33 8BL, England
Region: United Kingdom > England > East Anglia > Suffolk > Lowestoft
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #6 of 28 B&Bs / Inns in Lowestoft
Price Range (Based on Average Rates): £
Hotel Class:3 star — Carlton Manor Hotel 3*
Number of rooms: 18
Official Description (provided by the hotel):
Situated 3 minutes' drive from the Rookery Park Golf Course and 3 miles from the coastal town of Lowestoft with it's lovely sandy beaches, Carlton Manor Hotel offers elegant rooms with free Wi-Fi, ample free parking, a brasserie bar and Restaurant. The ever popular resort of Southwold is just ten miles away, and the historic city of Norwich is just a thirty minute drive. Each room at The Carlton Manor Hotel features an en suite bathroom, free Wi-Fi,flat-screen TV. A hearty breakfast made of locally sourced ingredients is available daily. The brasserie restaurant serves a seasonal range of food, and you can dine al fresco on the terrace. Our Restaurant is open Monday to Saturday 12-2.00pm and 6.00pm to 9.00pm & Sunday 12noon to 8.30pm. We operate our carvery menus on Wednesdays and Sundays. ... more   less 
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Also Known As:
Carlton Manor Hotel Lowestoft, Suffolk

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