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ruthdaniels2024

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Review of Burleigh Court
2.0 of 5 bubblesReviewed 13 Apr 2024
Extensive refurbishment works had not been highlighted ant the time of booking. The facilities for drinking : eating were not as usual which meant that there was a more limited choice and also less pleasant areas to relax outside of the room: I ended up eating in my room which is not ideal. The room prices was as high as ever!
Date of stay: April 2024
Trip type: Travelled on business
Review collected in partnership with this hotel
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7 - 12 of 1,316 reviews
Reviewed 10 April 2024

Having been moved to this Hotel due to overbooking at our original venue, it turned out that this venue wasn't ready for us and attempted to squeeze us into a room not fit for purpose. The staff were helpful and a solution was found but this took a while and shouldn't have taken a suggestion from myself to solve. We found the beds exceptionally hard and the rooms were very warm and we were unable to regulate the temperature.
The food was very good though.

Date of stay: April 2024
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank Dave C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael Hart, General Manager at Burleigh Court, responded to this reviewResponded 11 April 2024

Good Morning Dave ,

Thank you for your feedback . I am very sorry to hear your stay was not as enjoyable as you had hoped with being moved from another venue. Its great to hear you found our team to be helpful and you enjoyed our food and beverage offering.
We do hope to welcome you back to Burleigh Court Hotel in the near future .

Kind Regards

Mike

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2024

The facilities were clean and professional, albeit a little plain—not unacceptable as it is a business-orientated hotel. My room was nice, clean, and spacious—more than enough space for me. The fridge in the corner was a nice touch—not very common in hotels today. The ad-hoc breakfast and bar arrangement was not disclosed until I got to the site, so I had to rearrange my plans to host guests for dinner at the hotel. Two areas for improvement: there was no air-conditioning in the room, so it became a little warm during the night, and the occupants of the floor above made considerable noise running around and jumping and moving furniture around (dragging sounds). It wasn't so bad because I had late-night events that lasted well past midnight, but I can imagine it could have been annoying if I had tried to sleep earlier.

Date of stay: March 2024
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank coz1994
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael Hart, General Manager at Burleigh Court, responded to this reviewResponded 11 April 2024

Good Morning Coz,

Thank You for staying with us at Burleigh Court Hotel. It is lovely to here you had a good stay with us finding our rooms to be comfortable. Thank you for your feedback regarding future improvements, we will certainly be revieiwng these as a leadership team.

We do look forward to welcoming you back again very soon

Kind Regards

Mike

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Reviewed 24 March 2024

Great food, service and a relaxing pool, even if construction works are ongoing. The reception folks are very friendly. Breakfast and dinner was amazing. love to go bck when refurb complete but cant afford it aah.......

Date of stay: March 2024
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank jameskieran
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael Hart, General Manager at Burleigh Court, responded to this reviewResponded 11 April 2024

Hello James ,

Thank You for staying with us at Burleigh Court Hotel. I am very happy to hear you had a great stay with us over the two weeks, enjoying the service from our team and enjoying your breakfast and dinners .

We do hope to welcome you back very soon when our refubishment is all complete.

Kind Regards

Mike

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Reviewed 22 March 2024

Despite the compassion shown to me wife when she needed a late checkout to recover and the free parking, at the moment you are just nowhere near value for money.
The room rate at £189 not including breakfast was well over the top, there wasn't even complimentary water in the room. The work in progress caused disruption with the bar and restaurant. It was particularly disappointing, having checked in at approx 4:00 p.m. for us not to be able to be allocated a table at dinner AT ALL during the evening - after 5:00 p.m. Not good enough for a private guest paying full rates.

The staff are pleasant but if you plan to stay as a "full paying" customer I would look elsewhere, off campus. It seems that conference/corporate guest who are being paid for by someone else and will rarely complain take, very much, precedence over private guests.

Until the pricing structure (oh yes, private guest have to pay for drinks (coffee) in the reception area , it is free for conference guests)) is reviewed and imo reduced to reflect the actual hotel quality not Loughborough Uni or "if you want to stay here you will have to help pay for our £4m improvements" approach, it is best to stay away.

Sorry, but overall, it just is not worth it.

Date of stay: March 2024
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank cwildi193794
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael Hart, General Manager at Burleigh Court, responded to this reviewResponded 11 April 2024

Hello ,

Thank You for staying with us at Burleigh Court Hotel. I am very sorry to hear you didnt fully enjoy your experience with us. Thank You for your good feedback regarding our team who looked after you. I am very sorry to hear you struggled to reserve a table for dinner on the day during your stay. We were unfortunately very busy this weekend and we do recommend our guests do book a table prior to their arrival.
Thank you again for your feedback .

We do hope to welcome you back again in the near future .

Kind Regards

Mike

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Reviewed 21 March 2024

Not worth the money paid the room was sparsely furnished. There was only one towel
The check out experience was poor.
The dining area staff were very good- the only positive of our visit
The furniture was basic
The reception staff could be better trained.

Date of stay: March 2024
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank drpathak
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael Hart, General Manager at Burleigh Court, responded to this reviewResponded 11 April 2024

Hello ,

Thank You for staying with us at Burleigh Court Hotel during your conference. Thank You for your lovely comments about our food and beverage team . I am very sorry your experience in some areas fell a little short. We will certainly look into this further.
We do hope to welcome you back to Burleigh Court Hotel again in the near future.

Kind Regards

Mike

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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