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“Great value spa break”

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Cottons Hotel & Spa
Ranked #2 of 9 Hotels in Knutsford
Certificate of Excellence
Manchester
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great value spa break”
5 of 5 bubbles Reviewed 13 November 2011

Just back from a spa break here. Lovely hotel in a very nice location. Good decor, fresh clean rooms, excellent spa, nice restaurant. Very good value for money on a spa break deal. Loved the outdoor hot tub! Will definitely go back for a spa package. Feeling pretty relaxed!

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DR_EH93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShireHotels, Mark C. Bowers - General Manager at Cottons Hotel & Spa, responded to this review, 22 November 2011
Great feedback thank you. Really pleased you enjoyed your spa break and we look forward to your return.

Kind regards
Mark C. Bowers
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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921 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (144)
Date | Rating
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English first
Wigan, United Kingdom
2 reviews
5 of 5 bubbles Reviewed 13 November 2011

I stayed at this beautiful hotel with my 2 daughters on a one night spa break to celebrate a special birthday. We had a totally amazing time, and cannot fault anything from booking to check out. When we booked I was offered two inter-connecting rooms to increase the comfort of our stay, and this was very good advice. It meant that we could all be together as much as possible with plenty of space - essential for 3 women all getting ready at the same time!

Lunch was lovely, and the Spa facilities and treatments were amazing, enhanced by the wonderful towelling robes and slippers provided. We especially enjoyed the lovely relaxation areas and the outdoor hot tub - yes in November!

The rooms were great and well equipped with really comfy beds and lots of little extras like delicious filter coffee and lovely toiletries. Dinner was wonderful, with plenty of choice, and the food was excellent, as was the service. All the staff were friendly and helpful at all times. Breakfast was deicious, and we then ended the stay with a last leisurely hour in the Spa before returning to 'normality' feeling relaxed, happy and refreshed. We also felt it was all very good value for money.

I really cannot recommend this hotel enough, and we are already planning to return. Exceptional!

Room Tip: Discuss your exact requirements with the staff when booking.
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  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lynn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShireHotels, Mark C. Bowers - Geneal Manager at Cottons Hotel & Spa, responded to this review, 25 November 2011
Thank you for posting such a complimentary report following your stay – the team will be delighted and highly motivated by your recognition.

Being part of a family owned group, we understand the importance of family breaks and, therefore, try hard to make the experience truly memorable.

We very much look forward to seeing you next time you visit Cottons.

Kind regards,
Mark C. Bowers
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bradford, West Yorkshire
Level Contributor
57 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 bubbles Reviewed 7 November 2011

A perfect example of a previously fantastic hotel needing a bit of money spent to bring it back up to brilliance again. We stayed here for our anniversary and I found it easy to book everything over the internet. I had heard great things about this hotel in the past but it's all gone quiet recently and I think I can see why. Our room was quiet and large in size with a nice little seating area/work space. The power shower was excellent and bathroom had reasonable toiletries in. The thing that let the place down was the decoration/quality of furnishings. It felt like it needed some money spending to make it up to a real "top-notch" hotel. Everything was fine but I just felt like it needed something more to push it up to a 4/5 star. The on site spa is a lovely addition but I've been in much better pools/exercise rooms and it just felt (like the hotel) that it could do with some refurbishment. Overall, if you want to get away and you can get a good deal then I would recommend that you try this hotel but we won't be back when there are so many other places to try in Manchester/Cheshire area.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bradgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShireHotels, Mark C. Bowers - General Manager at Cottons Hotel & Spa, responded to this review, 22 November 2011
Thank you for your comments. I am sorry to read that you felt that some areas of the hotel were in need of refurbishment as we do have a rolling programme of re-investment throughout the building which we have maintained throughout the past few years, unlike many other hotel companies. On a more positive note I was pleased to read that overall you had enjoyed your stay with us and thank you for taking the time to leave your review.

Kind regards,
Mark C. Bowers,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 7 November 2011

I went to this hotel last september and i'm going again this friday for our annual works dinner dance ,everything about it is first class and would strongly advise a stay there ,a bit pricey but worth it.

Room Tip: all the accomodation is first class
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  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Iantrue1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShireHotels, Mark C. Bowers - General Manager at Cottons Hotel & Spa, responded to this review, 25 November 2011
Thank you for your feedback and we are delighted you enjoyed your previous stay and look forward to welcoming you back.

Kind regards,
Mark C. Bowers
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edge, Gloucestershire
Level Contributor
78 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 bubbles Reviewed 31 October 2011

Check-in was friendly; we arrived at 8.30pm Sunday. Nice to be greeted by the receptionist, and not some sign telling you to ring a bell, as we have encountered at other hotels when checking in late.

We were assigned room 248. Have to say this is not one of the best rooms. Room was of a good size, with all the usual facilities, but it just feels like it needs upgrading, especially the shower. The beds are comfortable, and the room had a sofa bed, but yet again the condition of the sheets was not acceptable. This time is was only several small holes, but in the past we have had to have the all the bedding replaced at this hotel and the one in Thorpe Park Leeds. We really management and housekeeping need to be more observant of the linen they put on guests bed as next time we will not be so forgiving.

We decided to order room service. When ordering we were advised that hot food was only available up to 8.30pm on Sundays.. We questioned this with Chris over the phone as the room service menu clearly stated 9pm on Sundays. As we only wanted soup and a Chicken Caesar Salad it was provided. I did check the Bar Menu the next day and it does stat 8.30pm Sundays. We think the hotel needs to align its menus to avoid confusion by staff and guests.
We do stay on a regular basis, as we have business in the area, and despite the comment with regards to the room, the linen and availability of hot food, it is consistent in its standard and service.

The staff appear to enjoy their job and show empowerment to make decisions. For example, in the bar at lunchtime two guests sitting ordered omelettes. When the waiter Paul, was clearing away, they mentioned this and after apologising he offered them complementary coffees. Good service recovery.

All in all we always enjoy our stay and as regular gusts have come to know some of the staff. The only comment we would make as regular guests, and affinity members, is they could offer upgrades on occasions by way of recognition. We do choose to stay at Shire Hotels as they offer the Affinity programme, and if this was not part of the Shire Hotel partnership we would consider staying elsewhere.

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank champagneboys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShireHotels, Mark C. Bowers - General Manager at Cottons Hotel & Spa, responded to this review, 10 November 2011
We do appreciate your regular feedback and I was pleased that you received a warm welcome when checking in and generally find our standards and service consistent.

However, I am sorry for the holes found in your bed linen and the conflicting times advertised for the service of hot food on a Sunday night. May I assure you both of these issues will be addressed, with a particular emphasis on better quality control of our linen.

Upgrades are provided for Affinity members, subject to availability, and as I see you already have a future reservation booked in with us, I’ll ensure such an upgrade is provided.

Kind regards
Mark C. Bowers
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Crewe, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 23 October 2011

i stayed back in July with a group of friends to celebrate my 40th.( My initial review before we stayed was that I thought I would be disappointed based on the comments made by my friend who was making arrangements). What can I say apart from "this was far from the truth & the whole of the stay was excellent! The check in was dealt with my the lovely receptionist & had the rooms ready so my friend could decorate the room & have flowers there for my welcome - they were beautiful! The rooms were lovely & clean & with bery comfortable beds. We made use of the spa facilities and the atmosphere was very relaxed and the facilities were again very clean with very polite staff to assist. We all had treatments which were pure bliss and relaxing. In the evening we had the meal in the restaurant which was included in the package, We could not believe the standard of service from the waiters and the food was stunning as was the breakfast in the morning - what you would expect in a 5 star hotel on holiday with everything to suit all tastes!). We all had a fabulous stay and came home feeling very papmered & relaxed & we can't wait to go again in the new year to recover from xmas stresses! An wonderful stay & excellent value for money. Hope it's the same when we go again!

  • Stayed July 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank griffiths2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShireHotels, Mark C. Bowers - General Manager at Cottons Hotel & Spa, responded to this review, 31 October 2011
Absolutely delighted you enjoyed your stay at Cottons and thank you for leaving such a glowing review. Really pleased that we could help you celebrate such a birthday milestone. You’ve highlighted the areas we really try to focus on, especially a friendly team of staff offering great customer service.

We look forward to seeing you next year!

With kind regards
Mark C. Bowers
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gloucester, United Kingdom
Level Contributor
64 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed 19 October 2011

stayed here for the 2nd time on business. Hotel is in a great location for Knutsford, where there are great restaurants etc, and close to motorways. The hotel is OK, but tired, a little Crossroads motel to be honest. Staff were generally unhelpful or disinterested. Reception staff rude, bar staff rude, waiters, rude, although the chef serving breakfast was really nice. Rooms....i stayed in a "suite" which was nice enough, although bathroom was just horrible, should have been replaced years ago! the "spa" as it is referred to, is no better than a public swimming pool, which is ok, but spa, i think is a little misleading really. In summary OK for a one night stop over, but I wouldnt make it a destination hotel.

Room Tip: primrose suite
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  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James4298
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShireHotels, Mark C. Bowers - General Manager at Cottons Hotel & Spa, responded to this review, 24 October 2011
Thank you for taking the time to leave us feedback following your stay. I’m disappointed to read that your stay was not to Cottons’ usual high standards. Every effort is made to provide a comfortable stay for our guests and rest assured your feedback has been noted.

Kind regards,
Mark C. Bowers,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cottons Hotel & Spa

Property: Cottons Hotel & Spa
Address: Manchester Road, Knutsford WA16 0SU, England
Phone Number:
Region: United Kingdom > England > Cheshire > Knutsford
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Knutsford
#4 Family Hotel in Knutsford
#6 Romantic Hotel in Knutsford
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Cottons Hotel & Spa 4*
Number of rooms: 109
Official Description (provided by the hotel):
The 4 Star Cottons Hotel and Spa has unique character and luxurious yet comfortable surroundings, this delightful hotel brings contemporary style into the heart of Cheshire. Set just outside the picturesque village of Knutsford, located just off the M6 and M56 and just 8 miles from Manchester International Airport. ... more   less 
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Also Known As:
Cottons Hotel And Spa
Cottons Hotel Knutsford
Cotton Hotel Knutsford
Cotton Knutsford
Cottons Hotel & Spa Knutsford, Cheshire

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