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“Professional staff and good quality”

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Cottons Hotel & Spa
Ranked #2 of 9 Hotels in Knutsford
Certificate of Excellence
Reviewed 11 July 2014

I thoroughly enjoyed staying here for one night. We ate at the restaurant where the food and service was good. Enjoyed the spa and large swimming pool. The hotel is fairly near Manchester airport. The room and all areas seemed clean and the staff were excellent.

  • Stayed: July 2014, travelled with family
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Thank DiscotequeStuart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CottonsHotel, General Manager at Cottons Hotel & Spa, responded to this reviewResponded 17 July 2014

Thank you for taking the time to post your feedback.

We are really pleased that you enjoyed your experience with us and hope that you will choose Cottons on your next visit to the area.

Regards

Philip Walker

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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615 - 621 of 1,049 reviews

Reviewed 7 July 2014

It is apparent that this hotel is doing good trade from wedding/birthday/hen/school graduation parties and business meetings. If you are not attending one of the former, avoid this hotel like the plague.

On the plus side, the service in general is excellent and the rooms are comfortable. However it appears that the building is vintage 1980’s and showing its age with worn carpets and chipped woodwork. The Spa area has a large pool but otherwise nothing special. On the down side, the meals and drinks have Central London prices to milk the captive audience. Also the hotel lies directly the flight path for planes taking-off from Manchester Airport and adjacent a main road and hence unacceptably noisy for light sleepers.

  • Stayed: July 2014, travelled with family
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2  Thank stutt21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CottonsHotel, General Manager at Cottons Hotel & Spa, responded to this reviewResponded 9 July 2014

Thank you for taking the time to post your review.

Its always disappointing to receive negative feedback and especially when its really the age of the building that perhaps doesn't appeal rather than the service provided which as you said is excellent.

Cottons has been established for 30 years, and has always offered great service and a first class location in the North West. We are located only 10 minutes from Manchester Airport so some aircraft noise is going to be heard, but we get very little impact or disturbance issues at the hotel. I am sorry that the noise disturbed your sleep during your stay.

This year see's the start of our improvement programme on our older style rooms and new carpets throughout our corridors and conference areas. This I am sure will meet your approval in terms of improvements to our property.

I hope that you will come back and give us another chance to show the improvements sometime in the future.

Best wishes

Philip Walker

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2014

4 of us visited the spa for a girly day out of the office.

On arrival we were given a friendly welcome and tour of the facilities.

We relaxed in the fantastic outdoor hot tub and helped ourselves to countless cups of tea in the relax area before our lunch.

Lunch was a £15 set menu which was good value for money - very tasty.

After lunch we went for our treatments. The ladies were very lovely and professional and explained everything very thoroughly.

Feeling relaxed and content after our treatments we headed for afternoon tea in the main hotel which was delicious.

All in all it was a fantastic day and we will be back again soon!

  • Stayed: June 2014
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1  Thank Melkehoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CottonsHotel, General Manager at Cottons Hotel & Spa, responded to this reviewResponded 2 July 2014

Thank you for taking the time to post your review on your recent experience at our hotel.

Fantastic to read that you all enjoyed your time with us. We all look forward to welcoming you back soon. Please look out for our offers and packages over the next few months to tempt you back.

Best wishes

Philip Walker

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Reviewed 26 June 2014

We stayed for the 1 night on our wedding anniversary, the place was quite bust with other functions but we had a great time. The outside hot tub and Jacuzzi were great. The evening meal was very nice and that had a 5 star rating as well. Room good, facilities good, staff good, location good.

  • Stayed: November 2013, travelled as a couple
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2  Thank Lewis K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CottonsHotel, General Manager at Cottons Hotel & Spa, responded to this reviewResponded 2 July 2014

Thank you for taking the time to post your review on your recent stay.

great to read that you enjoyed your experience with us and we look forward to welcoming you back to our hotel in the near future.

Best Wishes

Philip Walker

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Reviewed 23 June 2014

Stayed over 1 night arriving late Saturday after 7pm from London with a very early start on Sunday. The restaurant had some good options, the room was spacious with desk and usual access to facilities. One big shout out - the most comfortable mattress/bed I've ever slept on and I'm fussy. Overall, nice spacious hotel, friendly staff with good facilities although unfortunately didn't get to check out the spa.

  • Stayed: June 2014, travelled on business
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2  Thank Daisay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CottonsHotel, General Manager at Cottons Hotel & Spa, responded to this reviewResponded 25 June 2014

Great to read your feedback on our hotel.

Fantastic feedback regarding the mattress and the whole stay in general.

We hope to welcome you back again on your next trip up to the north west.

Regards

Philip Walker

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Reviewed 23 June 2014

This was my partners christmas present which had been booked since last year, and it was certainly worth the wait. The staff were friendly from the moment we arrived to the moment we left, even those we passed on corridors went out of their way to be pleasant. Our room was excellent and one of the largest rooms I have stayed in for some time, there was a seating area and a separate bed area. The room even had 2 TV`s. Breakfast was lovely hot and fresh.
I would certainly stay here again.

Room Tip: we had room 207 which was excellent.
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  • Stayed: June 2014, travelled as a couple
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1  Thank Louamiedan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CottonsHotel, General Manager at Cottons Hotel & Spa, responded to this reviewResponded 25 June 2014

Thank you for taking the time to post your review.

We are very grateful for you kind feedback and I will pass your comments onto the team who will be very proud.

I look forward to welcoming you back in the near future.

Regards

Philip Walker

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Reviewed 22 June 2014

We booked for a spa night away with dinner and breakfast included as well as a taster treatment and full use of the pool etc. it was a great deal for what we paid and we had £35 each for the meal in the evening. The food was average having had chateaubriand before it wasn't the best,the house salad was just greenery and a few beans and the chicken was dry.
Our bedroom was lovely and spacious with plenty of added extras tea/coffee facilities were very good and the beds were comfy we had a great sleep.
Breakfast in the morning was very average no wow factor the hot food was not hot enough so had obviously been out for some time.
We would go back for the spa treatments again as they were fantastic and the girls in the spa were all very welcoming the massage done by Sharon was lovely very relaxing.

Room Tip: We had an executive room with 3 adults in and it was very spacious.
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  • Stayed: June 2014, travelled with friends
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1  Thank michellebK1024AB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CottonsHotel, General Manager at Cottons Hotel & Spa, responded to this reviewResponded 23 June 2014

Thank you for taking the time to post your review.

Please accept my sincere apologies for the quality issues you experienced during your stay. We will pass these concerns onto our Head Chef for immediate action to ensure that we improve and maintain our excellent standards going forward.

Overall, i was pleased you enjoyed the spa treatments and we hope to welcome you back to our hotel in the near future.

Regards

Philip Walker

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cottons Hotel & Spa

Address: Manchester Road, Knutsford WA16 0SU, England
Region: United Kingdom > England > Cheshire > Knutsford
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Knutsford
#4 Business Hotel in Knutsford
#6 Romantic Hotel in Knutsford
Price Range: £95 - £151 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cottons Hotel & Spa 4*
Number of rooms: 109
Official Description (provided by the hotel):
The 4 Star Cottons Hotel and Spa has unique character and luxurious yet comfortable surroundings, this delightful hotel brings contemporary style into the heart of Cheshire. Set just outside the picturesque village of Knutsford, located just off the M6 and M56 and just 8 miles from Manchester International Airport. ... more   less 
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Also Known As:
Cottons Hotel And Spa
Cottons Hotel Knutsford
Cotton Hotel Knutsford
Cotton Knutsford
Cottons Hotel & Spa Knutsford, Cheshire

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