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“Excellent again”

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The Mere Golf Resort and Spa
Ranked #1 of 9 Hotels in Knutsford
Certificate of Excellence
Reviewed 15 July 2014 via mobile

This is the 4th time I have had the pleasure of staying at The Mere and it was as excellent as always.
We had our wedding here 4 years ago and the hotel was not built then, now it is missing some of the lovely features that it had, such as the bridge over water in the main lobby, but the renovations are perfect for a modern and classy hotel. This time I brought my mum for a 'girls night in' package which included, bed and breakfast, 2 course of in room dining, prosecco, chocolates and manicure or pedicure. It was great value for money. We added on a few extra treatments too. The menu for the in-room dining was of small choice, two options for main and desert. I was trying to be good on this trip so I asked if I could swap the desert for a starter off the room service menu and that wasn't a problem. The food was excellent and came in ceramic dishes so it was kept hot for longer. In true Mere style, the portions were the same in the restaurant which was great as sometimes on room service they are smaller. You also get a choice of any movies included in this package and there were a lot to pick from. Parking was a struggle as there was an event taking place being sponsored by Mercedes and Mercedes cars seem to take up more than half of the parking area, but we eventually found a spot. I have stayed in the suites a few times at Mere and this time we had a Mere twin room. Room number 10. It was excellent, it as was -1 floor, but has French doors to a patio area, so it felt just as good as a suit as you can sit outside in your own little area, I would highly recommend this room.I have to mention that Dee the receptionist was extremely helpful, professional and friendly. The girls who provide the spa treatments are always lovely, however the main person who takes your payment at the end always comes across as stressed, doesn't acknowledge you are waiting to been seen or generally smiles. The hotel staff are a lot more happy and approachable. All in all, I'm already planning my next stay. I just can't get enough of Mere. Interesting fact - the spa has been listed in the top 100 spa's in the world...I recommend you give it a try.

Stayed: July 2014
1  Thank RaewynLancashire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lauren_yates, Guest Relations Manager at The Mere Golf Resort and Spa, responded to this reviewResponded 20 July 2014

Dear RaewynLancashire,

Thank you for taking the time to share your guest experience here at The Mere Golf Resort and Spa.

We would like to thank you for your repeat custom and are pleased that you enjoy our wonderful resort so much that you return to us time and time again.

I will of course pass on your kind comments regarding Dee our “Dee-lightful” receptionist!! I am sure that she will be thrilled to have a special mention by name for providing excellent customer service.

Please feel free to email my directly upon your next stay with us and I will ensure that once again you are well looked after lauren.yates@themereresort.co.uk

We look forward to seeing you soon

Kind Regards

Lauren

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793 - 799 of 1,224 reviews

Reviewed 13 July 2014

I recently stayed here with friends and spent time in the spa. On arrival we were greeted by friendly staff who were keen to ensure we had a pleasant stay. Our room was lovely with a view of the golf course. We had dinner in the restaurant and the food was first class. The breakfast the following morning was one of the best I've had! We spent the day in the spa and were made to feel very welcome and to stay as long as we liked. All in all it was a lovely mini break and very good value as we did the fizzy Friday deal.

  • Stayed: February 2014, travelled with friends
    • Location
    • Sleep Quality
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1  Thank tk1210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2014

I've already had a satisfactory email exchange with Lauren Yates, the hotel's Guest Relations manager, following our stay in early June, but it was tripadvisor that led me to stay at the hotel and I should therefore add my feedback:
The hotel is quite difficult to find with poor signage on the road, but once we did, our first impressions were very favourable. It is upscale and the rooms and facilities deserving of the four stars. We were initially a little disappointed that our room was quite dark looking onto a courtyard, but it was nicely furnished with a very comfortable bed, a great bathroom and it was wonderfully quiet - we ended up very happy with it as our home for three nights, as part of an 11-day trip around the UK, culminating with a wedding nearby at the end of our stay.
We used the pool every day which was always nice. I did try to get an appointment at the spa, but they had nothing available throughout our stay - I was on a wait-list, but unlucky.
We used the clubhouse for dinner one evening and the food was good, the service less so. We also found the restaurant service for breakfast very lax, to the extent that on our final day we had room service for breakfast which was costly but much better.
I was so concerned by the poor service that, whilst there, I went back to trip advisor to re-check the reviews. Interestingly the reviews which led me to book some weeks before were much better than those current to our stay.
The staff seemed half asleep, tables were left uncleared and the night at the clubhouse we were completely abandoned - we would have ordered desert and another glass of wine if anyone had come near us. The room was barely cleaned at all the first day, much better the second. It seemed to us that there were no managers and staff were poorly trained, which is a great shame as it's a really great place.
In contrast the reception staff were always helpful and when we were leaving for the wedding the heavens opened and the door staff couldn't have been more helpful - getting our car for us and providing two umbrellas.
I do think the hotel will resolve the staffing issues - as I said, following an email questionnaire to which I responded very frankly, an email exchange ensued. That and the thorough comments made by Lauren to many of the recent reviews suggest the Mere cares enough to get things right.

  • Stayed: June 2014, travelled as a couple
    • Location
    • Sleep Quality
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1  Thank DWYGO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lauren_yates, Guest Relations Manager at The Mere Golf Resort and Spa, responded to this reviewResponded 23 July 2014

Dear PenLou,

Thank you for your recent review,

As I explained to you we value our guest feedback, without it we are unable to grow and develop the resort.

I am pleased that you felt the way in which this was dealt with was done in a satisfactory manner.

We would relish an opportunity to welcome you back to see for yourself the changes we have
made having received your earlier comments.

Thank you once again

Lauren

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Reviewed 7 July 2014

I visited the mere spa on sunday using a living social voucher, this is my second visit after 2 years. The first time I went I really enjoyed the whole experience but there were a few little niggles this time around. The spa restraunt the food was a bit of a let down my pasta dish was dry & quite boring the ciabatta bread was microwaved & was extremely dry. For a luxury spa as it promotes itself this is quite disappointing. My partner & I then went on to the treatment waiting area we noticed the lampshade was full of dead flies & moths. This was in your eyesight as you waited, then we were took through to the treatment room. They are beautifully presented but the bed my partner was lying on was greasy, also the towel over the face hole had make up on it. The treatment was lovely then they leave you in the dimly lit room & get you some water. At this point you are so relaxed, but as soon as you leave the treatment room the therapists take you to a brightly lit room & try to sell you the products they have used. Then they take you to the relaxation room by now you don't really feel like relaxing. I am a frequent spa visitor & have been lucky to go to some really beautiful spas. The positives are the pool, thermal & heat experiances. The changing rooms are stunning everything you could need, the ambience is of peace & tranquillity just a shame there were a few areas overlooked.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Cleanliness
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1  Thank 131,268
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lauren_yates, Guest Relations Manager at The Mere Golf Resort and Spa, responded to this reviewResponded 8 July 2014

Dear 131268,

Thank you for taking the time to share your review regarding your recent Spa Day.

I have spoken with our Spa Manager and asked her to contact you directly to discuss your feedback in more detail. As a repeat visitor of the complex you know for yourself that this is not our usual practice and we are confident it to be an isolated incident however completely unacceptable.

If you wish to discuss this matter directly with myself please feel free to contact me either by telephone 01565 830155 or by email lauren.yates@themereresort.co.uk

May I assure you that a full investigation will be conducted regarding this matter.

Kind Regards

Lauren Yates

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Reviewed 6 July 2014

We have just stayed on a special Saturday offer. The rooms are very nice but a bit dark. Browns restaurant is lovely. However, the hotel needs to work on the service provided by the staff. We arrived and went for lunch in the hotel bar. We had to request someone to clean the table twice and they needed to sweep as there was a lot of mess on the floor. After half an hour we managed to get someone's attention to take our order.
When we went for breakfast the following day we requested the seats to be brushed as there was again mess everywhere and on the floor. The waitress answered us back and said they clean every day, clearly they don't as we were one of the first down to breakfast. Breakfast was ok nothing special.
We then went for lunch and Ordered a coffee and cake. The coffee arrived, cold with out a cake. We ordered another coffee to come with the cake and again it arrived without the cake. It was at least hot.
The hotel is 5 star but the service you receive is about 3 star, if that. We were very disappointed and it isn't a cheap weekend to stay there and when you pay the sort of money there you expect a 5star service.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
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1  Thank Ljc0001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lauren_yates, Guest Relations Manager at The Mere Golf Resort and Spa, responded to this reviewResponded 8 July 2014

Dear Ljc001,

Thank you for taking the time to share your feedback following on from your recent stay.

I was extremely disappointed to learn of the cleanliness and service issues you unfortunately encountered during your time with us. For this I would like to sincerely apologise as it is not our usual 5 star standards that we strive for.

May I take this opportunity to assure you that I have passed on your valuable comments to our Food and Beverage Manager for his urgent attention/action to avoid repeat of this happening again in the future,

We hope that you will return to The Mere Golf Resort and Spa.

Kind Regards

Lauren Yates

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2014 via mobile

We stay here every few months for a few nights to get away and spa with a night out in local knutsford. Couldn't ask for more from what we want. Food is fabulous, spa is super for a hotel spa and staff are always happy to help.

  • Stayed: May 2014
    • Value
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    • Service
Thank Tina D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2014

We chose this hotel because of a lot of great reviews on TA and it's location. We went for a "weekend gettaway" and would like to have stayed longer. I'll briefly summarise our experience.

Arrived just after 2pm for check-in. Staff very courteous and informative. Room met expectations, (we asked for view of golf course rather than car park). My partner was booked into spa for a treatment which she absolutely loved. We then just chilled in the spa area which was fantastic, with lots of different therapy rooms to experience - not just a choice of sauna or steam !

Evening meal at Browns, the main restaurant, got off to a bad start with ordering cocktails that didn't arrive until we complained to staff. Shortly after that cocktails arrived and were complimentary, due to the delay. (service recovery I think they call that). Food choice was good and as we had booked the bed, breakfast and evening meal option, we were given clear advice on how that would be shown on our bill. Food itself was very good, although if you are hungry make sure you order a couple of side dishes.

Breakfast was good with the usual choice of continental and cooked breakfast available. Eggs were scrambled, unless you ordered specially, there were also other variations available at an extra charge. Good use of free range eggs and locally sourced bacon & sausage.

That's it. Would definitely recommend for couples and or golfers. (we didn't play golf, but I thought the course looked great).

Steve Mitchell

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Mere Golf Resort and Spa

Address: Chester Road, Knutsford WA16 6LJ, England
Phone Number:
Region: United Kingdom > England > Cheshire > Knutsford
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Knutsford
#1 Romantic Hotel in Knutsford
#2 Family Hotel in Knutsford
Price Range: £111 - £187 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Mere Golf Resort and Spa 4*
Number of rooms: 81
Official Description (provided by the hotel):
The Mere Golf Resort & Spa is one of Cheshire’s premier resort destinations for both business and pleasure. The resort offers plenty to keep guests occupied and entertained during their visit. Offering 81 luxurious individually designed guest bedrooms, including 10 suites, you will find contemporary interiors, elegant finishing touches and modern amenities. Many of the rooms offer stunning views over The Mere Lake, and the Championship Golf Course. Golf enthusiasts can enjoy 18 holes out on our Championship Golf Course, practise their swing on the North West’s only floating driving range, stop for a bite to eat in its delicious Club Lounge or browse the latest designers clothing lines from Peak Performance and J. Lindeberg in the Golf Shop. Whilst those looking for that ‘me’ time can escape into their award-winning Spa where they can enjoy a selection of spa treatments from facials to full body massages, or take a dip in its heated indoor pool – and health fanatics can enjoy over 50 classes a week. For those looking for local produced food, visit its restaurant Browns for a fine dining experience. With its expansive space, The Mere is the perfect choice for celebrations and events. If you are looking for the perfect setting for a grand wedding, or an intimate celebration in the heart of the Cheshire countryside, the resort offers stunning lakeside views and the choice of four luxury event suites for up to 550 guests. If you’re planning a small business meeting or large scale event at The Mere, there’s plenty of space to meet and great in one of its six event spaces that can cater for up to 700 delegates. It’s located close to both Manchester and Liverpool and easily accessible from both the M6 and M56 motorways. LIVE IN THE MOMENT* Time at The Mere Collection is about a series of incredible moments that go together to make the perfect experience. We invite you to live each of these moments to the full. Goodness knows, life can be hectic, allow yourself to live if only for a weekend, a day, an hour in that moment. The best approach of your life on the 17th or sixty minutes of hot stone gorgeousness. At the heart of The Mere Collection is our devotion to the finest food and drink this country has to offer. Moments to savour, indulge and revel in forever. Let yourself just live in the here and now. It's all we have. It's all that matters. Find your Mere Moment courtesy of The Mere Collection. ... more   less 
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Also Known As:
The Mere Golf Resort And Spa Knutsford, Cheshire

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