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“Doesn't quite hit the mark..........”
Review of Golden Pheasant

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Golden Pheasant
Ranked #8 of 14 Knutsford B&B and Inns
Reviewed 17 March 2013

Visited one Sunday in March 2013.Party of Six.

Lovely interior, but they could have switched the heating up.!

Food - Ordered mainly Sunday roasts which were OK.Nice rosemary taste to the lamb and garlic on roast potatoes. Good to have properly cooked veg although a little light for six people.

A couple of the meals could have been a bit hotter, but not a major problem.

So all in all food OK, but not spectacular.

So lets come to the problem area for me...... customer service, But before I go into that let me say I spent my entire working life in customer service..... it's a big thing for me, so some might think I'm being harsh.

The staff were smart in dress and appearance, but in the hour and a half we were there I don't think we saw a smile. I appreciate they are young and it may be just a job but it was sort of a faceless mediocrity that does nothing for you. Everything is done efficiently, but there is no warmth. For us, going out should be an experience and in driving away we all agreed it was
"alright".

I am of the generation that expects to be said "Hello" "Thank You "and "Goodbye" to. Sadly lacking I'm afraid.

Summed up as we left, when the waitress who served us ignored us......!

For the money we paid we probably felt it wasn't quite up the mark, but then again there aren't many pubs locally that are.

I certainly wouldn't recommend either way.

  • Stayed: March 2013, travelled with friends
    • Value
    • Cleanliness
    • Service
2  Thank jonathan j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 16 October 2012

We really enjoy this pub and food, but we class it as a bit of a treat as it is a bit pricey. But, in my opinion you get what you pay for! i would recommend you try it for traditional and well excuted pub food.

  • Stayed: September 2012, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Thank kk79kk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Golden Pheasant

Address: Plumley Moor Road | Plumley, Knutsford WA16 9RX, England
Region: United Kingdom > England > Cheshire > Knutsford
Amenities:
Restaurant
Hotel Style:
Ranked #8 of 14 B&Bs / Inns in Knutsford
Price Range: £83 - £119 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Golden Pheasant 3*
Number of rooms: 9
Official Description (provided by the hotel):
The Golden Pheasant is a rare and special pub with history, character and a warm welcome that offers award-winning cask ales and delicious seasonal home cooked food. Our 200-year-old wayside Inn has been family owned for 90 years and we've recently reopened following a major refurbishment. Set in the rural village of Plumley, our outstanding rural setting makes us a destination worth visiting. As well as offering a wide selection of cask ales, fine wines and great-tasting seasonal food, we also provide guest accommodation, with cosy, comfortable rooms that overlook the stunning Cheshire countryside. ... more   less 
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Also Known As:
Golden Pheasant Knutsford, Cheshire

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