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ama162606
Grantham, United Kingdom

Lovely hotel, excellent food and amazing staff

Review of The Ayre Hotel
5.0 of 5 bubblesReviewed 18 Jul 2022
Yes, part of the hotel is being refurbished but that doesn't detract from the fabulous welcome from the Assistant Manager, Ila, and her fantastic team - they are a real delight. Absolutely nothing was too much trouble. They are amazing.

The food was delicious, especially recommend the kippers for breakfast (order the night before), the scallops and steaks. The restaurant serves really excellent Scottish food.

Some parts of the hotel are a little tired, but that won't be for long. The refubished areas are modern, ligh and airy - especially loved the conservatory
Date of stay: July 2022
Room Tip: A room with a view over the harbour
4.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nitin Gupta, General Manager at The Ayre Hotel, responded to this review
Responded 25 Jul 2022
Dear Ama

Thank you for your review
It was great seeing you having such a good time. We are pleased you enjoyed your stay and food. We take great pride in our hospitality and we are pleased to hear that our guests have been looked after well.
We hope you get a chance to return soon.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews buffet style sea view lovely hotel next morning business trip stayed one night dining room continental breakfast definitely stay here again nice room porridge salmon steak enjoyed my stay first class high standard harbour
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Reviewed 16 July 2022 via mobile

We stayed one night at the Ayre Hotel along our 13-day road trip through Scotland. Our room (#20) was nicely appointed with purple accents of which Prince would have approved. The bathroom light / power was turned on by drawstring, which was a bit odd and the toilet had difficulty (um) removing all that was asked of it. Although it wasn’t bad, the bed was a bit hard for our liking.

Although we planned to eat somewhere else, we quickly found that reservations are really necessary in such a small town with limited options like Kirkwall. Regardless, we had dinner at the Ayre Hotel and enjoyed our meal. The haggis was texturally the best we had to date, despite the flavor not being as robust as others. The smoked salmon and crab timbale was very fresh and tasty; however, my wife had some digestive issues the day after. The haddock fish and chips w/ peas was very unremarkable.

Since Highland Park Distillery was unable to accommodate us for a 4pm tour that day, we tasted their 12- and 18-yr whiskies at the restaurant. We enjoyed the 12 better; it had a slight peet essence and some nice approachable character. While the 18 was a bit too smooth and neutral tasting and seemed to lack the complexity of the 12…but I digress…

Overall, the Ayre Hotel was a perfectly adequate place to stay and eat. I might look at other options if I were to return to Kirkwall, but wouldn’t be opposed to staying there again.

Room tip: Try to get an ocean facing room; we had room #20
Date of stay: July 2022
Trip type: Travelled as a couple
1  Thank TravelDispatch
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nitin Gupta, General Manager at The Ayre Hotel, responded to this reviewResponded 25 July 2022

Dear Guest
Thank you for your review
It was great seeing you all down from Washington DC and having such a good time. We are pleased you enjoyed your stay and food. We take great pride in our hospitality and we are pleased to hear that our guests have been looked after well. Your feedback has been shared with the team which always encourages them to perform better.
We hope you get a chance to return soon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2022 via mobile

Our room was fairly nice and a good size. The maid didn’t give us a replacement toilet paper and I had to call to get some. Breakfast wasn’t great as far as I was concerned. Why can’t places make some porridge/oatmeal? There were no prunes. There was only Scottish breakfast on a Buffet and very little of anything else. However the bar food was very good. My friend still did not have her suitcase as the airport lost it and the very nice manager took pity on her and washed her things for her

Date of stay: June 2022
Trip type: Travelled as a couple
Thank Wanda W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nitin Gupta, General Manager at The Ayre Hotel, responded to this reviewResponded 28 June 2022

Thank you for your review
Sorry that you had issues with the regular room amenities replenishment. Incase of extra amenities our reception team is helpful enough and if you required anything even later in the evening, they would have been glad to come and do the needful. A quick call to the reception from your room phone would have resolved everything for you.
However in breakfast we do serve porridge you just have to inform the service personnel as it comes hot and fresh directly from the kitchen. We always go a step ahead to fulfill all food requirements of our guests in the restaurant and we try to give a local Orkney touch on buffet .
If you do happen to come to Orkney again, do drop me a line directly or feel free to call me.

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Reviewed 16 June 2022 via mobile

Ate in the restaurant. Really lovely experience. Host/waitress was so accommodating. Dining room is very bright, clean, modern and stylish.

3 of our party are gluten free and the menu is clearly marked, and we had lots of choice.

Food was delicious and very reasonably priced.

Date of stay: June 2022
Trip type: Travelled with family
Thank 603florap
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nitin Gupta, General Manager at The Ayre Hotel, responded to this reviewResponded 28 June 2022

Thank you for your glowing review and we are absolutely delighted that you enjoyed the experience and food in the restaurant.
We are also in the midst of rolling out a program of refurbishments and we hope to make it better and more comfortable soon.

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Reviewed 6 June 2022

This hotel is going through a refurbishment. The lounge and dining room was tastefully decorated to a new standard. The food in the hotel was superb. Bar prices very reasonable. The room had a sea view. It was excellent with king size bed and comfortable. Hot water in room was very hot and shower amazing. Staff very friendly.

Room tip: Ask for a sea room view
Date of stay: June 2022
    • Location
    • Cleanliness
    • Service
1  Thank Iallan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nitin Gupta, General Manager at The Ayre Hotel, responded to this reviewResponded 28 June 2022

We are pleased you enjoyed your stay and food. We take great pride in our hospitality and we are pleased to hear that our guests have been looked after well.
We hope you get a chance to return soon .

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2022

The hotel is currently being renovated and myself, and my nieces Cassie, Meri and Sophie had lunch in the new dining room. The room is light and modern with much improved lighting and a revamped central island, that looks as if it will serve as the new site for juices and continental breakfast layout area.

Date of stay: May 2022
    • Location
    • Cleanliness
    • Service
Thank roadsideshop
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nitin Gupta, General Manager at The Ayre Hotel, responded to this reviewResponded 28 June 2022

Thank you for the review and your positive comment.
We are in the process of initiating a rolling program of refurbishments for the Winter that will see a great improvement in all areas of the hotel including the reception, restaurant and bar.

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