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Donna U

Never again

2.0 of 5 bubblesReviewed 22 Jun 2019
Donna Underwood
3/5
a month ago on Google
This place was booked by AAA travel because it was the only place they were associated that was not an expensive hotel. Front door not clearly marked. We arrived a bit early and wandered around and in the building quite a bit before someone popped out.
We were booked for a double room and the owner insisted we were booked in a twin room. It took quite a few uncomfortable minutes before she agreed to place is in the appropriately booked room. She kept saying she would move other guests but they wouldn't be happy.
Be aware you are given a breakfast selection paper the first day for your whole stay. This is the first of many B&B's that did this. All others have a selection sheet each evening for the next day. We expected same and were told no different here so it created much uncomfort in attempting to let her know our selection when we arrived there after a day of touring. I tried the phone number which would not work. I finally went to the door marked private and knocked at 930 pm until she came down only to be told we couldn't change our selection. After several more uncomfortable minutes, she agreed to add the poriage we wanted to the next morning meal.
The owner simply seemed bothered with any requests made.
The breakfast was good and the young woman that served us was extremely kind and fun to chat with. She even brought us homemade shortbread from her aunt one morning. Her daughter is adorable.
Room and bath was nice with lots of room. No sitting room to relax in like most B&B's. Convenient to the city Central.
We have marked this place off our list of future stays.
Date of stay: May 2019
Trip type: Travelled as a couple
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6 - 11 of 56 reviews
Reviewed 10 June 2019

A small room, but clean and cozy, about a 5-10 minute walk to the town center. Great breakfast, but the same both mornings. Rabbie's booked this for us and it was fine. Shortbread in the room was a nice treat.

Date of stay: May 2019
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank alongtheroad
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 May 2019

inside accommodation is pristine and comfortable. didnt want for anything. great breakfast. good location. 15 minutes stroll over the pond ( no worries - its ok) straight into harbor front. cannot fault this place.

Room tip: can only say as a single traveller I was given a twin room - lovely
Date of stay: May 2019
  • Trip type: Travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank may19ork
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 September 2018

We arrived as part of a group after a long journey. Stacey, daughter of the proprietor, greeted us and indicated room 6, upstairs. Upstairs we found only rooms 1-3. My friend went back down to check with Stacey whether we'd got the room number or location wrong. Stacey snapped at her: "Yes, ok, I made a mistake, but this is not my guest house". As my friend headed back upstairs, shocked, another of our party said they'd prefer to swap with us as room 6 was downstairs and easier for her. A couple of minutes later, Stacey knocked on our door. My friend answered it and Stacey continued arguing with her that it wasn't her property; when my friend said that the initial mistake wasn't a problem at all but the way she had dealt with is was, Stacey kept arguing. I couldn't believe my ears, came out of the bathroom and asked Stacey to stop being rude to my friend. She then asked us to leave. We'd been there five minutes. This really was a shocking experience - the first time either of us has ever been kicked out of a B&B (we're two respectful people in our 30's and 40's). Particularly horrible after a long journey and because Orkney is pretty remote with limited accommodation - we struggled to find alternative accommodation that evening. We have had no apology.

Room tip: See above - avoid!
Date of stay: September 2018
  • Trip type: Travelled with friends
    • Value
    • Sleep Quality
    • Service
5  Thank orlaalicia
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 August 2018

Gracious hostess, large bathroom with modern fixtures, good-size, well- appointed room, VERY CLEAN, good breakfast, quiet location, 10 minute walk to downtown, convenient to bus stop, large parking lot, great value

Room tip: no 5 was great
Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Service
1  Thank Enrico51
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 August 2018 via mobile

Polrudden is very comfortable and clean. We liked the location because it was quiet yet only ten minutes on footfrom town and restaurants. Linda was very friendly and helpful and we very much enjoyed the breakfast. If we go back to Orkney we will definitely stay there again.

Date of stay: July 2018
Trip type: Travelled as a couple
2  Thank Car0line1111
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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