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“Great value + peaceful location”
Review of West End Hotel

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West End Hotel
Ranked #6 of 9 Hotels in Kirkwall
Certificate of Excellence
Reviewed 31 July 2014

This was a chance find and a good one. The location is quiet yet near to the historic heart of Kirkwall. The rooms were spotlessly clean with all that you needed including a teddy bear. The breakfast was impressive and the dining room pleasantly quiet. Our waiter was the owner who turned out to be very helpful, efficient and since a local, full of local knowledge. I believe that laptops are not allowed in the dining room. They should add mobile phones to the list! This is a wonderful idea and should encourage the long lost art of conversation and allow guests to concentrate on the fine local cuisine. Good value for money and we would certainly stay there again.

Room Tip: Ask the owners.
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  • Stayed: July 2014, travelled with friends
    • Value
    • Rooms
    • Service
5  Thank RaibeartAlba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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86 - 92 of 257 reviews

Reviewed 30 July 2014

Chose the West End Hotel for an evening meal whilst on holiday, found the building by chance, checked out the menu, the outside decor was traditional and spotless.
Our meal and service was excellent, cosy bar area to finish the evening, interacted with charming staff and hosts , very friendly.
AH review was distasteful, a shame that somebody can attempt to deride such friendly people,
it does show that one should not believe the review of one or two when 107 reviews are so much the opposite, it is very easy to abuse, which is what this troll attempts to do on a social media site again !

  • Stayed: June 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
3  Thank stukat24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2014

The four days in this quiet and friendly hotel were delightful. The room was large, airy and charming. The food plentiful and excellently cooked and served. The friendliness of the staff made it a trip to remember. We will return as four days was not enough

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
2  Thank 901steve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2014

When on holiday on Orkney, we regularly eat in the West End. All was well with the food and service. A fine evening spent with family. The owner even has WiFi access as a drawing card to his facility. This I used on Thursday to check up on matters close to our family. It would appear that the owner was a tad annoyed by this. He provided the service then took exception to me leaving the web on during the meal. This I found out when visiting last night only to be greeted in his busy public lounge by an irate owner and his curious public relations comment of OH HERE COMES LAPTOP CHARLIE. He continued, you were very bad mannered last night. It was similar to a Faulty Towers outburst by Basil. He provided the service then complained about me using it. Had he issued a time scale for WiFi use, then all well. But no,he took our cash then moaned at me the next night. Not exactly a welcome in line with the Hotel website claims. Needless to say, we will it be back and advise friends accordingly. Regards, Alan(not CHARLIE) Herd.

  • Stayed: July 2014, travelled with family
    • Service
7  Thank Alan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2014

We booked into the West End Hotel on the recommendation of friends we were staying with and whilst it had a lot going for it, the few essentials for me, whether it be a 5 star hotel or a pub, are a good nights sleep and internet connection. The hotel was disappointing on both these points.

Giffie was absolutely wonderful, welcoming, chatty, friendly. Showed us to our room which was fantastic on first impression. Opening window for fresh air, tea and coffee making gear, lovely linen and pillows. However the bed was just a double with a metal frame which is not great when tall and the mattress possibly the worse one we have had in our trip. There is a TV in the room however it is small and not functional being hard fixed that high to the wall.

The ensuite was fine except the low set mirror and shower. It had a small base with two doors sliding open from the corner giving probably a foot opening to get into the shower. Fine for some, maybe not for others. Quick showers mean you don't linger too long on this point.

We had a meal in the hotel and it was delicious, making us glad we came back for it. The bar area is lovely and there is a small outdoor area festooned with flowers, birds and greenery next to the well kept hotel car park where you can enjoy a drink if the sun is out. Breakfast was a cereal, yoghurt and juice station with a cooked breakfast on offer. This was superb though could have done without the loud music. This was also the only place, apart from the adjoining bar, where you could pick up the internet signal..as I rely heavily on this to touch base with mail, family and forward planning, it's lack of convenience was irritating.

Everything works so nicely here apart from the two things I rate quite highly, otherwise charming.

Stayed: July 2014, travelled as a couple
5  Thank TrialRun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2014

We were just visiting the town for a couple hours which only had homes for the most part, so I can't say anything about the rooms. Service was great and lunch was tasty. My first time in Scotland so I asked for a local brew. The attendant was very informative and helpful. The dining area was clean and comfortable. No complaints but since I don't know about the lodging, I couldn't give the hotel a 5 star. I'd return again.

  • Stayed: July 2014, travelled with friends
    • Location
    • Service
2  Thank keeperofyourinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2014 via mobile

Just back from my first visit to orkney. With my partner and 2 friends. We stayed in the west end hotel and what a warm welcome we were met with. I highly recommend you stay here. Rooms are clean and fresh food is great ample parking quiet street. Next time we are in orkney we will be booking this hotel

Stayed: June 2014, travelled as a couple
2  Thank gillian m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about West End Hotel

Address: 14 Main Street, Kirkwall KW15 1BU, Scotland
Region: United Kingdom > Scotland > Orkney Islands > Mainland > Kirkwall
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Romantic Hotel in Kirkwall
#4 Business Hotel in Kirkwall
#5 Family Hotel in Kirkwall
Price Range: £50 - £90 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — West End Hotel 3*
Number of rooms: 10
Official Description (provided by the hotel):
This hotel offers simple comforts but is still in the top two or three places to stay in Kirkwall. In 1824, it was built just outside Kirkwall by a retired sea captain, and became Orkney’s first hospital in 1845. Today, owners Gifford Leslie and Robert Dawson provide a warm welcome and comfortable guest rooms. Each with a shower-only bathroom. The property has been refurbished in the past few years and it now fresh and inviting. Cost-conscious meals are served in a small restaurant and bar. Fully licensed to sell alcohol, the hotel attracts both locals and visitors. The West End Hotel, in many ways, is the ideal blend of old and new. ... more   less 
Also Known As:
West End Kirkwall
Hotel West End
West End Hotel Kirkwall, Orkney Islands

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