I came on business and my local business colleagues booked me into this hotel. The check in procedure went smoothly and quick.
I was given a sea facing room but straight away asked for it to be changed due to the noise and instead I was given room 508 at the back of the hotel which I was grateful for.
Unfortunately the room door did not open with the card although it was pre-programmed so I went back to reception and the staff at reception were very helpful and Tanya came and opened it and then swopped my keycard for a physical key. She was apologetic and most helpful, even offered to carry my bag.
The room is definitely dated but clean and very comfortable so no complaints on that front. The bathroom is bright and with modern fixtures and fittings.
The downside was the total lack of respect to cater for my needs. As I can only eat a special diet I always travel with my frozen prepacked meals. In all hotels I stay around the world they will always heat it up in their microwave and I then take it to my room to eat. I was sent by reception to the restaurant bar to ask the staff to microwave the food. The lady behind the counter asked Mr Angus Duncan the General Manager who was on hand but he sternly refused point blank, no reason given. I was shocked. Not wanting to create a scene I quietly left and returned to my room reeling in shock.
15 mins later Abby the Assistant manager then came to my hotel room and apologised for the incident in the restaurant & asked if she can heat up my frozen meal. Never ever in all the many hotels I have stayed in across the Globe has someone coldly refused to heat up my meal. I do respect their change of heart but will never stay here again. On all my previous trips to the Shetland Island I have always found the people living here to be very friendly and helpful including this time. All the other staff in the hotel other than the GM were likewise friendly and helpful.
Having previously stayed at ‘The Lerwick Hotel’ which is their sister hotel I had no problems there with heating up my food so I take it as some issue just with Mr Angus Duncan the General Manager.
My advice is stay clear of the Shetland Hotel.
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- Also Known As:
- Shetland Hotel Lerwick
- The Shetland Hotel Lerwick, Shetland Islands