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“Dismal” 1 of 5 bubbles
Review of Grand Hotel - Lerwick

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Grand Hotel - Lerwick
Ranked #6 of 6 Hotels in Lerwick
Scotland
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Dismal”
1 of 5 bubbles Reviewed 14 May 2010

I didn't actually stay at The Grand (a misnomer if ever there was one) but I attempted, unsuccessfully, to dine there.
We were on Commercial Street at 5pm and saw a blackboard that had been placed in the hotel entrance which stated bar meals were available from 5.30pm. We went in, intending to have a drink until the kitchen opened. As soon as the entrance door shut behind us, we were enveloped in the gloomy darkness of the place. We walked upstairs and into the deserted lounge bar. A barman appeared and we asked if we could get a drink. A stunned look crossed his face, as though this was a ludicrous question that hadn't been covered in Bar Keeping 101. He consulted another member of staff then turned to us. 'No', was his reply, 'the bar doesn't open until 6pm'. 'But', we countered, 'your sign downstairs says you serve food from 5.30'. His eyes glazed over as he assimilated this complex data, then with the look of a man who has just solved a particularly tricky quantum physics problem, he exclaimed, 'Ah, that must be an old sign!'. We took the hint and left, crossed the street and had a warm welcome and good food at Oslas resturant. Avoid, avoid, avoid.

Stayed May 2010, travelled as a couple
Helpful?
2 Thank Scot_rover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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92 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (18)
Date | Rating
  • Dutch first
  • English first
  • Norwegian first
  • Any
English first
cornwall
Level Contributor
67 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
2 of 5 bubbles Reviewed 5 July 2008

OK,
Lerwick is not a gastronomic paradise, however the Grand is expensive for what is offered. The Hotel has no clearly identifiable name outside (never a good sign) and is shabby with staff obviously hired in-between other jobs.
Dinner was a surprise. The surprise being that what was served was not exactly what was described on the menu. As an example, grilled salmon arrived as poached salmon. When queried, staff looked up the menu before offering apologies and removing the plate. The plate returned again within minutes - as the same poached salmon, flashed under a grill.
Red and white wines arrived at the same temperature. When queried, the waiting staff could not see the problem but suggested an ice bucket if we wanted wine any cooler.

The hotel doesnt have any real competition in Lerwick and maybe feels it can get away with indifference. It can't and needs new management or a fresh approach from the owners.

  • Stayed June 2008, travelled with friends
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check-in / front desk
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank pastyfaceCornwall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Lerwick hotels

Scotland
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 bubbles Reviewed 5 September 2006

May once have been grand but not now. A bit smelly when you come in the back entrance (smoke and toilets) and dated inside. My room had three single beds in it, was dingy nd felt cold due to the lack of atmosphere. The seagulls (no fault of the hotel) were the wake up call at 0400 each morning. I'm a seasoned traveller and don't go anywhere without my ear plugs so this wasn't a great problem for me but it could be for you! Best thisg is that it's in the middke of town and not far from Monty's Bistro which serves a great meal. Try the Shetland lamb!

Stayed August 2006
Helpful?
4 Thank rainman1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 22 July 2006

If you want to get a good night's sleep while traveling, don't stay here!!!

I'm staying in room 326, and every night, there is a large crowd of people standing in the lane talking loudly under my window. Apparantly this is the smoking section, since Britian has just recently outlawed smoking indoors in pubs and restaurants. The crowd under my window is loud every night--you can even hear them over the steady loud music from the pub, which is quite loud itself. I feel as though my bed is actually in the pub. When I called the front desk, the staff pretty much said, "Oh, well. Sorry," and did nothing to help.

The noise ends some nights at 11, but on Fridays and Saturdays, the pub is open until 2, so don't expect to get to sleep before about 2:30 when the noise finally dies down. Of course, if you want to hang out at the pub every night, this is the place for you!

  • Liked — it was clean
  • Disliked — it was way too loud with the pub open late and blasting music all night
  • Tips/Secrets — don't stay here!
  • Stayed July 2006, travelled with friends
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check-in / front desk
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
4 Thank lizcone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ayrshire, Scotland
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 28 June 2006

Isnt it interesting how different people have different viewpoints. We stayed in the 4 poster room. Ridiculously overpriced for what it was. The only saving grace was that it was completely spotlessly clean. Dark fussy furniture and decor, dark lighting. Dated net curtains hiding what view there was of the harbour. The whole hotel needed decorating - dated dark and depressing. Very noisy at 2am as its on one of the main streets. Breakfast was lovely. Very bizarre entrance with no reception desk - it's on the first floor. We stayed 3 days and didnt once see anyone on duty. Staff we did see were lovely, freindly and courteous. It didnt spoil the trip though as the people were lovely, the scenery breathtaking (when the fog lifted). There was a blues music festival on and it was fab. Lots of other things to do, most of them seemed locally organised. The harbour and the peerie coffee shop were my favourites. Oh and the fish and chips of course.

  • Stayed June 2006
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank karpott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scotland
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 15 June 2006

The hotel must have been upgraded over the winter because everything was pretty new and no faded grandeur. Stayed 4 nights and found it very comfortable. No lift though, so be careful if you find stairs a problem.

  • Stayed May 2006, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sandy323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level Contributor
51 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
3 of 5 bubbles Reviewed 21 November 2005

The Grand Hotel may have lived up to its name at some point, but it now looks and feels a bit tired. The hotel is run by the same group that owns the Queen's Hotel on Lerwick. It feels like it's part of a chain - uninspired, functional, cramped. The reason we ended up there was due to the fact that the Kveldso House (which was recommended) was fully booked. Shetland hotels are surprisingly busy, so book ahead to avoid disappointment.

  • Stayed October 2005, travelled on business
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Wimsey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hotel - Lerwick

Property: Grand Hotel - Lerwick
Address: 149 Commercial Street | Shetland Isle, Lerwick ZE1 0AB, Scotland
Region: United Kingdom > Scotland > Shetland Islands > Mainland > Lerwick
Amenities:
Bar / Lounge Restaurant Room Service
Hotel Style:
Ranked #6 of 6 Hotels in Lerwick
Hotel Class:3 star — Grand Hotel - Lerwick 3*
Number of rooms: 23
Official Description (provided by the hotel):
Please note that major refurbishment work will start in May to improve the appearance of the Hotel and to make your stay more enjoyable. ... more   less 
Also Known As:
Grand Hotel - Lerwick Shetland Islands

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