We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Tasty takeaway”
Review of Paparazzi - CLOSED

Paparazzi
Price range: US$7 - US$13
Cuisines: American, Pizza, Cafe
More restaurant details
Restaurant details
Dining options: After-hours, Lunch, Dinner, Breakfast, Reservations
Description: Modern Cafe, Bar, Restaurant serving great home made burgers, home made pizzas, home made crepes and pancakes. Large range of coffee, tea, cakes, scones and drinks. Breakfast, Lunch, Dinner and Snacks. Open 7 days.
Reviewed 9 August 2014

Saturday tea time and we've both just had the Big Jack burger with sides of American fries as a takeaway. Excellent burger and good sized portion of chips. Absolutely starving as hadn't eaten since beakfast and this monster burger was exactly what was required. Food ready when stated and we'll be back another day to check out the pizzas.

1  Thank Lowrie73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
papmanagement, Manager at Paparazzi, responded to this reviewResponded 18 August 2014

Glad to hear you enjoyed what we do! Hope to see you again. We very much appreciate your kind review.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviews (112)
Traveller rating
Traveller type
Time of year
Language

88 - 92 of 112 reviews

Reviewed 5 August 2014

We used to eat regularly at Osla's over the past few years, and have been to Paparazzi a couple of times since it was re-branded.
The menu has far fewer choices, with me struggling to find a starter to tempt me and a really limited choice of pizzas on offer. Lots of burgers, but fries are extra (chunky fries are more normal size chips rather than the fat chips I was expecting). The hot fries aren't worth the extra as all they have is a sprinkle of bland chilli flakes and some jalapeños that taste of vinegar on them.
A lot of savoury pancakes on offer, but none really made me want to stray away from the usual and predictable things.
Service is excellent, but the staff now wear a little wrist band and you have a small electronic gadget on the table to call them over. Not quite sure I like this as it means the staff don't actually monitor the tables for spills, to ensure you are happy with your meal etc.

One big minus was we saw one of the members of staff in the kitchen scratch her head and hair and then continue to pull salad out of a bag and put it onto our plates without washing her hands.

    • Value
    • Atmosphere
    • Service
    • Food
Thank Helenhadley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
papmanagement, Manager at Paparazzi, responded to this reviewResponded 6 August 2014

We are very sorry to hear you were not happy with your experience at Paparazzi. You seem to be referring what we do and our menu to a previous restaurant but you wouldn't go into Pizza Express and ask for a Big Mac? We are firmly a Gourmet Burger and Pizza restaurant with a choice of tapas, pancakes, soup and sandwich etc to compliment the range and we very much hope the customers who come in to Paprazzi to enjoy the products we do, very much enjoy them but this will not be possible if they are seeking products from previous or any other restaurants.

The table call monitors are definitely not designed to make staff ignore you, they are a safety net to ensure that if you need anything at all and you can't get hold of a server for any reason - you simply press the button and someone will be with you within about a minute. The system is time monitored and management have a duty to ensure the same face to face service level is maintained at all times, whether you choose to use the call system or not. We hope this puts your mind at rest and we are thrilled you found the service to be excellent.

The Atomic fries do cost one pound extra and as well as chilli flakes and Jalapenos also have the option of free melted mozzarella. I hope this clarifies and you now agree that it is good value.

We are so sorry you saw a member of staff scratch their head. This should not happen. We operate an 'open' kitchen for the very purpose of letting the customers see the strict hygiene and quality policies we operate under. Further to this we operate CCTV monitoring in our kitchen to ensure compliance with our internal procedures and management reviews of all activity.

We hope on your next visit to at least get an extra star from you and look forward to seeing you again soon. If you have any questions or observations, please ask the duty manager at time of visit as I think most of these points could have been resolved immediately on your last visit.

kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2014

Visited paparazzi lerwick on my recent trip to Shetland and was highly appreciative of the warm welcome recieved from the lovely staff.

As well as the aforementioned the food delivered to me was top class, tasty and appropriately priced, 10/10, will definitely return on my next visit!

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank LovesTheGrubx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
papmanagement, Manager at Paparazzi, responded to this reviewResponded 6 August 2014

Thanks so much! It's always nice when our staff get a pat on the back, especially at this time of year when things are so hectic and they keep doing a good job with good humour... Thanks again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2014

Called into this restaurant whilst we were on Lerwick. Good coffee, free wifi and very friendly staff.

    • Service
1  Thank PhilB505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
papmanagement, Manager at Paparazzi, responded to this reviewResponded 6 August 2014

Thanks for taking the time to post a review. We are proud of our team and our coffee, so it's lovely that you took the time to pay the compliment. kind regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2014

Lovely to be greeted by smiling, friendly and helpful staff at 'Paparazzi.' What a breath of fresh air. We experienced a quick service, with attentive staff ensuring we had everything we needed. Love the new décor, matched by a new menu. Enjoyed the home made burgers that more than filled us up! Sofas upstairs are a nice touch- the perfect place to escape and relax with a coffee!

Great shout for brunch, a quick coffee or a meal. Will definitely be retuning on a regular basis.

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank Andrea L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
papmanagement, Manager at Paparazzi, responded to this reviewResponded 6 August 2014

Its very kind of you to take the time to post such a lovely review. We are truly thrilled that the work and efforts of a great team are making our customers happy. Thank you so much.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Paparazzi also viewed

 

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing