Hi was given this 1 night break as a xmas gift. Booked 03.01.2013. Reception check in went well was informed that a bottle of wine would be sent up to our room. We unpacked and went over to leisure centre which was very nice but Sauna was faulty. Went back for a snack at bar, the table we sat at had just been wiped with a cloth as soon as it dried it was really sticky. Ordered drinks when they came brought Irn Bru instead of Diet not a big deal you may say but i am diabetic. Took food order and it came very quick, food was top class 5***** to the chef and there team. We went to our room only to find still no wine in room so called reception and they said they will get this to us asap this was at 5pm. We went for dinner at 7.15pm and was greeted and shown to table by the hostess for the evening, was given TDH menu which had 4 main course selection only to be told the Sea bass was off and red mullet as a replacement, we then heard this to every party that arrived, I thought it would have been better to add a new menu for the one evening it was only a sheet of paper. Dinner was again 5***** we ordered coffee to the lounge only for them to forget it waited 15 minutes and then asked the bar if it was coming. We retired to our room around 10.30 only to find still no wine again called down reception, again told the same thing. To no avail. We were awoken around 6am with a lot of glasses being gathered from the night before which were left in corridor following a busy night before. The room was spacious but could have done with a good hoover and in 2013 netting curtains which were torn and dirty looking, we were in room 35, we had a nice breakfast again food 5*****, we checked out and told them about our issue with not receiving the wine which was ordered at time of booking, we were told to wait and she would arrange this for us now, we waited 15-20 minutes for this to arrive no apologies or anything else said. They also had another complaint re dirty coffee cups while we were waiting.
- Official Description (provided by the hotel):
- The Green Hotel Golf & Leisure Resort has the benefit of 2 hotels which are located across the road from each other - The Green Hotel and the Windlestrae Hotel with our golf courses right on our doorstep. Our Resort, with two parkland golf courses, the Bruce & the Montgomery, 3 restaurants, leisure & spa which has a 20m indoor swimming pool, jacuzzi and sauna and the Boathouse on Loch Leven. Alternatively try fishing on Loch Leven, a boat trip to Castle Island or walk along the Natural Trail. Afterwards relax in our Jock's bar with a tasty dinner or a glass of chilled wine and watch the world go by. ... more less
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- Also Known As:
- Green Hotel Kinross
- The Green Hotel Kinross, Scotland