After being at this hotel on numerous occasions, I felt really let down by the changes this time. Firstly on arrival we got the wrong room given to us. (The kids beds were missing,) I had to go back to reception an hour after checking in to see what was happening and basically saw myself that we had been given the wrong room. Beds were really uncomfortable and there was no extra pillows in our room. Kids bunk beds squeaked with every movement they had, usually we get a family room with single beds (we paid the same this time as last so not sure why this happened).
Breakfast rules had changed from previous visits, now we had to make our own toast, which involved us waiting in line, which is not what we expected. The choice of food was same as normal, although like another reviewer said fresh food was put on top of old food, and was greasy.
We went into Jocks bar for dinner and waited an hour for the main course to come. We got two excuses from staff as to why there was the delay, one that it was a new chef and he had been chucked into the deep end and another to say that only one frier was working. We also heard the bar staff using foul language which is unacceptable when you are sitting a few feet away from the bar with a five year old.
We used the facilities in the Windlestrae which is only five minutes away, but the pool is in serious need of sorting, there are tiles missing off the bottom and little stones are coming away from it and my daughter complained about having something jag her feet more than once.
When we checked out the girl behind the counter just asked if we were checking out fro behind the second desk and said, ok that's fine, just leave the key there. So unprofessional.
Honestly we felt so let down this time and I have started looking at other hotels to go to in the future. Sorry but really disappointed this visit.....
- Official Description (provided by the hotel):
- The Green Hotel Golf & Leisure Resort has the benefit of 2 hotels which are located across the road from each other - The Green Hotel and the Windlestrae Hotel with our golf courses right on our doorstep. Our Resort, with two parkland golf courses, the Bruce & the Montgomery, 3 restaurants, leisure & spa which has a 20m indoor swimming pool, jacuzzi and sauna and the Boathouse on Loch Leven. Alternatively try fishing on Loch Leven, a boat trip to Castle Island or walk along the Natural Trail. Afterwards relax in our Jock's bar with a tasty dinner or a glass of chilled wine and watch the world go by. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, TripOnline SA, Hotels.com, LateRooms, Ebookers, HotelsClick, Cancelon, Evoline ltd, HotelQuickly, getaroom.com and 5viajes2012 S.L. so you can book your The Green Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Green Hotel Kinross
- The Green Hotel Kinross, Scotland