I was looking for a hotel to take my wife to on our silver wedding anniversary and found that Groupon were offering a deal on Sketchley Grange. Anyway, I checked the web site and the hotel looked really good, and I thought it would be nice to spend the afternoon there relaxing around the pool as well. However, as this was a special occasion, I phoned them and paid an extra £45 for a particular room that I had seen on the web site. This was not too much of an issue, but I was really pestered for the extra money to secure the room. We arrived at about 2:30 pm in the afternoon and entered in to the reception area and must admit, I had a bad feeling about the place. Anyway, we eventually found our room after the receptionist obviously sent us the long way round, and low and behold, it really was not as good as the picture on the web site. There was a nice view of the countryside, slightly spoiled by a warehouse next door and the fact that the window had a failed unit causing it to mist up. In fact both windows in the bathroom and one window in the sitting room was misted up. The skirting board was dusty and there was confetti on the floor left by the previous guests (nice touch) The bathroom was large with a big shower, but mould in the grout and split sealant around the bath rather took the shine off it. The sitting room had a TV, a rather tired couch and some dated furniture. What was a nice touch, was a magazine left in the room. I thought it a little strange that it had a feature celebrating the life of Ken Loach (Corrie) then I noticed the date on the cover September 2010. Oh well, it will serve as a history book I suppose. Another thing that amazed me was in the hotel guide left in the room, there is a price list for all the items that will be charged if you choose to steal anything. Well I noticed that they wanted £35 for the bath robes which I had not seen in the room. Not wishing to be charged for these, I phoned reception and asked where our were. The response was "we do not put these in the room" , so why tell me I could be charged for them? Oh, and if you fancy the plastic tray that the coffee and tea is on, that will set you back £35. I suggest you try a boot sale first. The duvet might be a snip at £55 but you may have trouble getting this past reception. I have never seen this in a hotel before, but it gave us a laugh.
We decided to head for the pool and the changing rooms were a bit dated but okay. The pool area was quite nice, although the corner where my sun bed was had a build up of hair and other stuff (poor cleaning). Rusty hand rails and poor quality furniture in the refreshment area spoiled the experience. We did have a nice cup of tea brought to us however, and some lovely ho bath robes, although I could not get mine on because it was too small. (no I am not fat)
We eventually went back to our room and my wife had a text message asking her if we liked our surprise. Not quite sure what she was on about, we phoned her. She stated that she had requested and paid for a bottle of champagne to be in our room on arrival. She had phoned several time and was promised faithfully that this would be sorted. Anyway, I phoned reception to ask them about the wine and was told they would ring me back. "20 minutes later nothing, so I tried to ring again, but no one answered. So I decided to go down to reception to complain, and all that they could say was "it has been noted" not sure to who or what on but it has been noted. So back to the room I went, and unbelievably, it was another 20 minutes before the wine arrived.
Now time for dinner. We entered the dining room, a little overdressed looking at the others eating, and were shown to a table that had a strip of laminate missing from it exposing the chipboard underneath. The windows were filthy rather spoiling the view of the garden, and a couple of dead flies on the window sill did not add to the ambiance.
We had pre ordered a bottle of wine and a waitress brought it over, offering to pour it. She started to pour it in to my glass, I thought to let me taste it, but no, she topped it up and then served my wife (training issue) One shining light in the restaurant was Lisa who realised that the first girl had not even given us menus and gave very good service with a nice smile. I said she should be in charge, but unfortunately for the hotel she is off to university.
The food was generally okay, my starter of mussels was very nice, but the beef was a strange, made up of bits and pieces pressed together.
We finished off our evening in the bar, 4 star hotel prices in a public bar atmosphere.
Breakfast was okay, good selection but the quality was not brilliant.
Checked out, and absolutely no apologies for the wine incident even though it was the same woman I complained to the evening before.
In summary. a hotel that claims to be 4 star but is clearly not anywhere near that. A hotel that could not even organise a bottle of wine to be in a room on a certain day. Dated furniture, lots of failed double glazed units about the place, dirty windows, poorly trained staff. Unlike Arny, I will not be back.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Priceline, Hotels.com, Agoda, Booking.com, Superbreak UK and Hotelopia so you can book your Sketchley Grange Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Sketchley Grange Hotel And Spa
- Sketchley Grange Hotel Hinckley
- Best Western Hinckley
- Sketchley Grange Hinckley
- Sketchley Grange Hotel & Spa Hinckley, Leicestershire