Purchased voucher for myself & sister to have a relaxing luxurious spa day. The hotel itself needed some 'touches' like perhaps flowers or a bowl of fruit maybe - anything really, for a 4* hotel you would expect these little touches. there had been a terrible leak so the waiting area was quite a mess although nobody explained why until we looked up and saw the obvious damage to the ceiling.Young work experience lads appeared to be running the place without any supervision. The massage itself was pretty good although impersonal (wasn't introduced to our masseur's who appeared once the receptionist had shown us into the treatment room and asked us to prepare ourselves). As we left the spa part to go and have lunch in the main hotel, was shouted to for our keys by one of the work experience lads in not a very pleasant manor.We wanted to have a nice early lazy lunch in the sun so were the first to arrive at the bar. Had to wait quite some time before anybody came (20 mins) and then he seemed to keep avoiding us until we asked him to take our order! He turned out to be quite pleasant once he finally took notice of us. Ordered sandwiches but had to wait just under 1 hour for the sandwiches to be served!! - No apology or anything and served by the same bar man. By now, a few other people had arrived and appeared to be served by a suited waiter, not sure why this could have been though!! The food was nice - average but unfortunately not what we had ordered! I ordered a toasted brie/bacon & cranberry panini. I received a cheddar & bacon toasted french stick!! Too hungy to complain and certainly didn't want to wait another hour. The coffee was served with a bowl of lumpy white sugar and no spoon to stir the drinks and in the afternoon, the tea was served with brown sugar and a jug with very little milk to the point where the guy serving the tea (in his 'shorts n' tee shirt' ) even commented that there wasn't much milk and he may have to bring more!!! Not sure why he didn't just bring enough milk in the first place!! He didn't know how much it was so I suggested he go find out and let me know which he did! Considering we were the first to arrive for lunch, the sides were very untidy and the tables unclean! The jug of water on the side was warm (asked for iced water but was told there wan't any) and the plastic cups were used for children to play with in the pool and then left on the side to be used!
The facilities in the spa area were quite nice but the whole place required some senior management guidance and some personal touches to 'pretty' the place up! Shame really because the complete experience could have been 100% better under a decent management team. Work experence lads are not really appropriate for a spa - especially without supervision or guide lines.
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- Also Known As:
- Sketchley Grange Hotel And Spa
- Sketchley Grange Hotel Hinckley
- Best Western Hinckley
- Sketchley Grange Hinckley
- Sketchley Grange Hotel & Spa Hinckley, Leicestershire