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“Poor standards” 1 of 5 bubbles
Review of Jurys Inn Hinckley Island

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Jurys Inn Hinckley Island
Ranked #2 of 3 Hotels in Hinckley
Hinckley
1 review
“Poor standards”
1 of 5 bubbles Reviewed 23 June 2014

Room dated - furniture old & dated. Bathroom suite very old & dated, shower poor. Fan now working in bathroom. Tiles cracked. No spare pillows. No hairdryer. Check in was a nightmare with long queues. Not advised of all options available in restaurant. Noise from other guests during the night. Will definitely not be re-visiting.

  • Stayed June 2014, travelled with friends
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Julia907
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony H, General Manager at Jurys Inn Hinckley Island, responded to this review, 24 June 2014
Dear Julia907

Very sorry to hear of your disappointment, I do hope that you discussed your stay with our duty manager before departing or at least completed our survey so that the issues you experienced can be look into.

Regards

Tony Hill, Executive General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,003 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (309)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Doncaster, United Kingdom
2 reviews
5 of 5 bubbles Reviewed 23 June 2014

Our twin room was a superb spacious room with two huge double beds. Great choice at breakfast and the bar food was tasty and a very good price. And the hotel is in an easy location to drive to and the setting is lovely.


  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank diana_stanger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony H, General Manager at Jurys Inn Hinckley Island, responded to this review, 24 June 2014
Dear Diana_stanger

Thank you for a delightful 5 star review, I do hope that we can welcome you back soon.

Regards

Tony Hill, Executive General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
5 of 5 bubbles Reviewed 23 June 2014

I attended a conference here on 21/06/2014.
As I worked for over 20 years in the hospitality industry and spent a large amount of time training staff and and can say that the staff in this establishment are exceptional!
I was particularly impressed by the kindness and concern that Andrew Myers, the Ast restaurant Manager extended to me.

I have no personal or business relationship with this establishment.

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rom8282014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony H, General Manager at Jurys Inn Hinckley Island, responded to this review, 25 June 2014
Dear Rom8282014

Thank you for such a great five star review about the excellent staff that we have working for us your kind words will be passed to the team and of course to Andrew. We look forward to welcoming you back very soon.

Kind regards

Tony Hill, Executive General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 22 June 2014 via mobile

Hotel very nice, little bit old, some furniture iscratched in room, old and not attractive. Service are very good, excellent. We didn't like the location much.room are clean. food was normal, nothing very excited. Breakfast was good, but because of lots of people was in the restaurant there was not enough food, but staff was working fast. Thanks.

  • Stayed June 2014
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank inna r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony H, General Manager at Jurys Inn Hinckley Island, responded to this review, 24 June 2014
Dear inna r

I am very glad to see that your stay was to your satisfaction and that the service you received was as expected. Hopefully be able to welcome you back soon.

Regards

Tony Hill, Executive General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oxford, United Kingdom
Level Contributor
79 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 bubbles Reviewed 21 June 2014

Competent, conveniently located but uninspiring hotel. Rooms comfortable (I had an exec room) but a little dog-eagered in a few places. Bright coffee lounge, dim bar area. Conference catering pretty good and staff willing if a bit lacking in knowledge (young waiter asked if we'd like champagne- the white wine was branded La Chamagne!).

Rooms aren't air conditioned and get hot in summer.

Small, busy gym. Pool is enclosed and had no natural light but is a reasonable size.

Long queues at check-in when conference guests arrive and depart.

  • Stayed June 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Oxonboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony H, General Manager at Jurys Inn Hinckley Island, responded to this review, 24 June 2014
Dear Oxonboy

We appreciate our guests feedback as with out this we are unable to monitor if our services and standards are achieved. Your feedback will be discussed further and where required further training completed with our team members. Thank you.

Regards

Tony Hill, Executive General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 20 June 2014 via mobile

It is on the road. The country side is not really special. Breakfast is self service but is good and the price is adequate. There are always conferences so the confusion shall be considered. No mini bar in the room. Fitness area big. It is acceptable for stop and go stay but no longer than 2 days. I had a walk after 11 pm and I felt like in "Shining"...

Stayed June 2014, travelled on business
Helpful?
Thank Pietro P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony H, General Manager at Jurys Inn Hinckley Island, responded to this review, 24 June 2014
Dear Pietro P

Thank you for taking the time to leave us your feedback. Your feedback will be discussed with our senior management team.

Regards

Tony Hill, Executive General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guildford, United Kingdom
Level Contributor
3 reviews
4 of 5 bubbles Reviewed 18 June 2014

We used this hotel as our base whilst on a coach touring holiday. When the coach pulled up we weren't too impressed, but on entering the hotel it gives a completely different impression. There is plenty of parking and we had a lovely room which was very clean. The staff were friendly and helpful and would like to thank Ewa for sorting out a birthday cake for my mum. The food was good and plenty of it. The only negative was at breakfast when it was busy and a bit chaotic at the bread station. There are adequate leisure facilities including a gym and swiming pool with spa and found the time to use both. It is more of a corporate hotel, but they also cater for weddings.

Room Tip: We stayed in a twin room (209) and was lovely and big with two small doubles
See more room tips
  • Stayed June 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tripper1500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony H, General Manager at Jurys Inn Hinckley Island, responded to this review, 19 June 2014
Dear Tripper1500

It is lovely to see that your stay overall was to your satisfaction and very glad to see that our team members were able to assist you during your stay. We will use your feedback to make improvements where possible and we thank you for taking the time to share this with us. Hope to see you again soon.

Regards

Tony Hill, Executive General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jurys Inn Hinckley Island

Property: Jurys Inn Hinckley Island
Address: Watling Street, Hinckley LE10 3JA, England (Formerly Hinckley Island Hotel)
Region: United Kingdom > England > Leicestershire > Hinckley
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Hinckley
Price Range (Based on Average Rates): £
Hotel Class:4 star — Jurys Inn Hinckley Island 4*
Number of rooms: 362
Official Description (provided by the hotel):
Having recently undergone a £11 million refurbishment, Jurys Inn Hinckley Island Hotel and Conference Venue has 362 stylish bedrooms perfectly designed to offer guests all the comforts of home. With 24 hour room service and free WiFi, our spacious hotel bedrooms come fully equipped with large, comfortable beds, en-suite bathrooms, flat screen TVs with Freeview, hairdryers, trouser presses and more. The hotel also boasts an all-day Costa Coffee bar, an on-site Marco Pierre White Steakhouse Bar & Grill, Juvenate Health and Leisure Club with indoor pool, and extensive meeting, function and events spaces with 26 rooms accommodating up to 650 guests. Complimentary parking is also available for up to 600 cars. Nestled in the heart of Leicestershire and surrounded by beautiful countryside, our four star hotel is perfect for a romantic weekend getaway, family adventure, a wedding haven, or a business base. Situated short drives from two golf courses, Bosworth Battlefield, Twycross Zoo, Drayton Manor Theme Park, and the two picturesque cities of Coventry and Leicester, Jurys Inn Hinckley Island Hotel and Conference Venue offers a central location to explore local attractions. Please note, to facilitate the final stages of this refurbishment, our Juvenate Health and Leisure club will be closed from Monday the 10th of February until mid April 2017 for a complete renovation. We apologise for any inconvenience caused. ... more   less 
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Also Known As:
Hinckley Island Hotel
Barcelo Hinckley
Island Hinckley
Jurys Inn Hinckley Island Leicestershire

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