Stayed here on Tuesday 11th having had to accomodation booked over the phone through work.
Arrived to find that out of the two rooms booked during the call one hadn't been entered onto the system but the had one spare room available so not a problem.
Had a quick pint whilst i waited for my collegue to arrive, went to the bar and the staff were too busy mucking about to notice they had customers waiting, young lad headed off to be followed by a young girl towards reception, she was almost out of the room when she turned round and said that she'd supposed she'd better serve me first and then came back and said 'what do you want'.... charming!
A very long walk along the second floor to the room from reception to discover that the previous occupant had stolen the TV, mentioned it to reception on the way out for dinner and they advised that they would see if they had any more spare rooms on my return. Returned from dinner, went straight to my room, walked back to reception to ask about swapping rooms to be told that they were fully booked now so i asked for the WIFI password so that i could at least do some work and potentially watch SkyGo on my ipad, this took the best part of 20 minutes to sort, but got there in the end, had a quick pint in the bar, went back to my room to discover that the pillows had gone - i'm sure they were there on arrival - went to ring down to reception to find the phone didnt work, so had to walk back to reception to advise that the pillows had gone and that the phone didn't work - pillows arrived 20 minutes later - went to make myself a cup of tea to then discover no milk in the room - gave up and went to bed.
The room itself over looked the gym, carpets and bathroom were grubby, i wonder whether this room was used generally at al or whether it was a spare room that hadn't been serviced, the corridor carpets were grubby and stained and just made you feel even more depressed!
Breakfast was average the following morning, despite asking the lady in the restuarant for a paper she then proceeded to move this everytime i left the table - ended up moving tables twice as others sat there as she cleared it everytime i left to get something else.
Reception staff were polite and very helpful - couldn't fault them at all - best part about the stay!
Unfortunaltey we use this hotel for meetings on a regular basis, however following this experience our office are sourcing alternative accomodation and meeting facilities for next time!
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- Also Known As:
- Park Inn By Radisson Harlow Hotel Harlow
- Harlow Park Inn
- Park Inn By Radisson Harlow Essex