Having booked on line for 2 nights stay to visit nearby family, booking on arrival was incorrect and hotel had only booked one night. We were told by receptionist that because of their error we would receive complimentary breakfast with our booking. We went for breakfast with our 3 year old both mornings (our daughter is 3 and ate one slice of our toast). Upon our departure we were charged £10 each person each breakfast even for our 3 year old so £60 on top of our 2 nights stay that we were promised would be complimentary. We have stayed several times over the years and the quality of food has gone down to the extent we both suffered bad stomachs. The standard of service and attitude of serving staff in restaurant and bar was disappointing and quite cheeky, had to beg for tea and coffee and sugar! Hotel advertised wifi in rooms however there was only an hour free for our whole stay only on one device, this hour was only obtained after several requests at reception. Swimming room changing rooms were disgustingly dirty and freezing cold. For a young child was simply not acceptable and could result in colds/chest infections. Have been to wedding at this hotel a year and a half ago and stayed several times whilst visiting nearby family, it has really gone down hill and the young staff that were present seemed to have a 'customer is not right' attitude. Definitely won't be going again and definitely wouldn't be recommending anyone. Most expensive breakfast for 3 year old ever absolutely appalled!!!
- Official Description (provided by the hotel):
- Whether on Business or Pleasure, the Langstone hotel will look after all of your requirements. The hotel is ideally situated on Hayling Island on the south coast offering breath taking views of the estuary, with Portsmouth and Southampton only a few minutes by car. The hotel has just completed a 2.5 Million pound refurbishment and can cater for up to 170 banquets and state of the art conference & meeting facilities for up to 200 business guests. Our 2 AA rosette awarded Brasserie Restaurant which has views over the sea is ideal for entertaining friends and relatives or just enjoying a relaxing meal. Leisure guests will also enjoy the facilities of the hotel including a Lounge which serves all day light meals, coffee and cocktails. Our hidden court yard is ideal for enjoying lunch or dinner or just to unwind and relax while we take care of all of your needs. We offer a state of the art Health and fitness centre with a Indoor swimming pool, Sauna, Jacuzzi and beauty centre. ... more less
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- Also Known As:
- Hotel Langstone
- Langstone Hotel Hayling Island, Hampshire