In the run up to the holiday contact with Freda was very helpful. Sue met us at the caravan, we were absolutely amazed at how well presented and clean it was - so welcoming. The extras like milk, tea, fizz, etc. were a very nice touch. We had a couple of cold evenings, but the heaters kept us nice and cosy. We had a lovely time, our 4 year old daughter loved it and was sad to leave. Freda and Sue have excellent attention to detail. We look forward to a return visit.