After an administration/booking issue by the hotel ,we were wrongly allocated rooms and subsequently overcharged to the sum of £40.00,we queried this with the reception staff,only to be rudely and arrogantly told 'That Warners Leisure Hotels' do not make mistakes!!!...and basically told to 'work it out' with couple that we came with...astounding!
After writing to the company head office to explain the administration error and staff attitude,we received an evasive and unapologetic reply.
This is an ongoing issue and due to the shabby handling of the situation,unfortunately,we feel that we will not be using any of the Warner hotels again, this, after many years of great Christmas and weekend breaks away.
Obviously, this is clearly not an issue of money as we have spent thousands of pounds over the ensuing years and will not be recommending this chain anymore to friends or Family....we are very distressed and saddened to be treated in this manner.
Be advised to check all your pre-booking paperwork carefully before or if you set off for your journey.
- Official Description (provided by the hotel):
- This superbly accommodating Character Hotel is set on Hayling Island, just a hop across the Solent from the Isle of Wight. The hotel offers everything you need for a truly memorable break, from tennis and archery, to croquet, boules and bowls. Midweek and Weekend breaks inclusive of breakfast and 3-course dining, live evening entertainment and extensive leisure activities. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with LateRooms and TripOnline SA so you can book your Warner Leisure Hotels Sinah Warren Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Sinah Warren Resort
- Sinah Warren Hayling Island
- Warner Leisure Hotels Sinah Warren Hotel Hayling Island, Hampshire