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“Have I visited the same place?”

Eureka! The National Children's Museum
Ranked #3 of 41 things to do in Halifax
Certificate of Excellence
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Attraction details
Recommended length of visit: 2-3 hours
Owner description: We're an award-winning children's museum in Halifax, West Yorkshire, with more than 400 interactive exhibits which inspire children aged 0-11 to learn about themselves and the world around them through imagination, discovery and, most importantly, play!
Useful Information: Lockers / storage, Baby buggy parking, Food available for purchase, Wheelchair access, Bathroom facilities, Activities for young children, Stairs / lift, Activities for older children
Reviewed 25 July 2014

Family group of 6 all paid the same entrance fee no matter what age, which I think was around £11.00 Each. A total cost of around £66.00. When I asked the young man on the till what there was for a 65 year old to do within he answered "nothing, but you can come back as many times as you want in the next 12 months" On the ground floor we were introduced to the sponsors of the museum, a bank and a leading high street store both of which had mock ups of mini sized outlets for the children to practice spending or banking their money at. My grandchildren were overwhelmed by the noise and unsupervised behaviour of hoards of other children all aimlessly tramping round. I was so surprised to find the first thing greeting my grandchildren was a marketing ploy that I lost interest in the whole event. However remembering I had been told there was nothing within for a 65 year old I looked to my grandchildren for the satisfaction you get from watching children enjoy themselves. Here again I was disappointed I`ve had more pleasure playing tig, or football, or chess with them. We visited the café it was dirty, tables not cleared or cleaned. Food was on the floor not swept up. I couldn`t believe it. I convinced everyone we would be better eating elsewhere and so we did. We will not be going back free or not. MH

2  Thank Hywel13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SophieatEureka, Manager at Eureka! The National Children's Museum, responded to this reviewResponded 8 September 2014

Hello and many thanks for taking the time and trouble to flag up your disappointment on a number of aspects of your recent visit.

We're really sorry that Eureka! didn't meet your expectations on many fronts and the issues you have raised have been brought to the attention of our senior management team who are looking into them.

With regard to the museum being busy and noisy, unfortunately Eureka! is hugely popular during holiday periods so this is something which is sadly inevitable. This is why our front of house staff encourage people to convert their tickets to an annual pass (free of charge) which gives everyone named on the ticket the chance to come back as many times as they like in a year, and enjoy it during less busy periods too.

We're sorry also about the condition of our café which, again, will have been experiencing a significant number of visitors at the time you came to see us. We are however looking at ways of ensuring that it is kept clean and tidy at all times.

As regards the M & S and Halifax Bank, which form part of our Town Square, these are by no means our main sponsors but they do support us by having a presence and do make a donation for being in the museum. Part of the reason we have them on site is to help create an authentic replica of a real life street rather than to promote or endorse their products, and both of these 'outlets' are designed specifically to help children learn through play in a number of role play scenarios.

With reference to discounts for senior citizens this has been brought to our attention by a number of reviewers and, as this is clearly a recurring concern, we are looking into this aspect of our pricing structure.

However, as a registered educational charity, the income we generate from entrance fees and gift aid only goes some way to covering our significant running and operational costs. We are however always mindful of the costs incurred by taking a family for a day out, hence why we introduced our annual pass model back in 2010.

Once again, we're sorry that your visit was a disappointment. Perhaps you would like to revisit us during a less busy period and enjoy Eureka! when were quieter.

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817 - 821 of 1,355 reviews

Reviewed 24 July 2014

There are lots of things to see and do! And its lots of fun! When you pay you get a free pass for the whole year! There is a car park and a cafe. There is an outside playing area. Its fun and educational! Children will love it! I would prefer it to other travellers.

1  Thank Anam F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2014

We visited eureka with our children (aged 10 and 8) and it's easily the most inclusive place we've ever visited. Difference is clearly celebrated here and we found the staff very friendly and very helpful.
Our younger child has autism and ADHD and unfortunately we arrived at the same time as a noisy school trip and he soon started to get agitated due to the sensory overload. We borrowed a pair of ear protectors after seeing a sign saying they were available (never seen this anywhere before) but our son was still upset and doubled over with stomach pains due to his anxiety. We were just about to give up and go home (which would have been disappointing after an hours drive and paying £40 to get in) when a member of staff spotted us and suggested we tried their sensory room.
We enjoyed a lovely 20 mins relaxing in there and the stomach pains completely disappeared. We were then able to have a great time with our son who really enjoyed himself- absolutely wonderful. If only other attractions had this kind of inclusive attitude towards difference! Thank you eureka!

4  Thank Sophie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SophieatEureka, Manager at Eureka! The National Children's Museum, responded to this reviewResponded 25 July 2014

Hello there. We're delighted that you found Eureka! an accessible and a reassuring place to be during your recent visit.

Here at Eureka! we regard accessibility and inclusivity as a natural part of our customer service and all our staff have been trained to understand the very specific needs of children with a wide range of disabilities. Last year we won a Bronze award from Visit England in their 'Access for All' category in recognition of our attentive approach to inclusion, and this year we won a silver.

However, while these are clearly very nice awards to have on our mantelpiece, it's feedback such as yours which is far more important as it goes to show that our work in this important part of our customer service is making a difference. It's a shame you don't live nearer as we also run Saturday and Holiday clubs which help celebrate and empower children with different abilities and give them the chance to take part in a range of activities with other children, along with their parents!

Thank you for your glowing endorsement in your review and we hope you come back and see us soon. And of course, don't forget to spread the word! Many thanks, from everyone at Eureka!

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Reviewed 21 July 2014

We recently spent around 3 hours there with a two year old and his ten year old cousin and both found lots of fun things to do, especially on the top floor which seems to be the more up to date section BUT...the food in the café was very poor and the catering staff really did not seem to have a clue. It's not that they weren't pleasant enough, they just gave the impression it was their first day on the job and they hadn't actually hadn't been given any training beforehand.

Thank Travellight236
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2014

Been here several times but ever time the day out is spoilt by uncontrolled school children. Whilst I know it's a childrens museum, they need to address how they can better arrange school parties. Eureka is my daughters favourite place but each time we(that includes me) have been pushed off/ out of the way by school kids. The teachers have no control. They were fighting on a recent visit, we have been pushed and shoved and teachers and school children seem to think thy have more right than other paying customers.12 year old kids were running riot in the baby area which clearly states that it's for under 5s. We have never had the chance to eat on the train as it's always booked by schools. Perhaps eureka could dedicate set days or weeks yo school parties, so that us other humans can enjoy the museum. Could eureka have more staff monitoring the schools. Some of the areas are a little grubby and feel dirty to touch, the toilets were filthy and smelt dreadful. It's such a shame as it's a fantastic place just needs updating and better controls.

Thank TkimS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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