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“Not as shown in the photo!!!!”

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Carlton Hotel Halifax
Ranked #13 of 15 Halifax B&B and Inns
Reviewed 2 December 2013

Myself and partner who lives in Lincolnshire stayed at the hotel Saturday 30th November 2013, and i wished I'd taken the time to read the reviews before i booked.
Boy everything the reviews say is soooooo correct.. Terrible place......smells, cheap beds, nothing matches, plain and above all not welcoming.
It used to be Milans Wine Bar & Hotel years ago and it was class. These present owners haven't got a clue how to run and maintain a hotel.

  • Stayed: December 2013, travelled with friends
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4  Thank brenda s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5 - 11 of 31 reviews

Reviewed 18 October 2013

Its a long one, sorry, but worth a read!!

Where do I start?. Well as soon as we arrived in this so called hotel the first thing we noticed was the smell, hard to explain but not very nice, The manager booked us in and handed us 2 keys and the accompanying remotes for the tv's. The first room was terrible, the decor was horrendous, paint scraped off the walls, curtains were filthy and ill-fitting, the room hadn't been hoovered, no soap etc etc, at this point we decided we better check the other room, only to find it was far far worse. The curtains (which were still drawn, and splattered with god knows what) were ripped. There was also what looked like dried saliva running down the walls. The only picture on the wall looked like someone had punched clean through it. The carpet was in 2 separate sections and covered in about 2 weeks worth of detritus, light switches were cracked, the polystyrene ceiling was stained and broken so at this point we decided to leave, this is when the real problems started.
We approached the manager at reception again and explained politely the issues, and that we would not be staying, he did offer us alternative rooms but politely refused. He offered us a refund but explained the owner would have to authorise it. We had a three year old with us who was getting restless as we had traveled all the way from Scotland overnight, but we waited all the same.
Eventually the owner showed up and rather than addressing us, rudely began to exchange blows with the manager, when she did finally talk to us she was rude and unsympathetic, demanding to know what was wrong with the room. As I had taken pictures of one of the rooms i showed her exactly what was wrong. This seemed to ruffle her feathers, at this point the little fella had an accident. We explained that all we wanted was a refund and we would be on her way, This is when the Card machine allegedly broke and we were told to come back later for a refund, she showed us a bit of paper on which she had written down our credit card details and security code and said she would put it through later!! I demanded that she destroyed the details and we would wait.
We went and sat in the dining room and about 20 mins later the Manager came through to say that we would need to come back in an hour, i explained that we werent too happy about all the messing about to his reply "for gods sake man, its only £71 quid"..
Exhausted we decided to leave and come back as requested in an hour. My partner left me and the 3 year old in the local wetherspoons to go confirm the refund, only to be greeted by the owners husband this time, We believe that the delay was so the husband could take over. He proceeded to try and belittle and blackmail my partner! Telling her she would only get a refund if she deleted the pictures! eventually the refund was given and my partner returned somewhat upset.
We complained to bookings.com who advised us that the hotel had emailed them saying we had not shown up! (obviously trying to get paid for the 2 rooms and avoid the commission)

My advice stay well clear of this establishment. The online pictures are not the standard of the rooms,and the staff are absolutely digraceful, be warned!

Room Tip: go to the travellodge
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  • Stayed: October 2013, travelled with family
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4  Thank K1wiscot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2013

This was a cheap hotel booked for a working weekend. It was very cheap £25 night for room only so some would say I shouldn't moan.
The entrance warned me that this was going to be a serious budget hotel it was not exactly inviting or very clean. Receptionist was lovely and I explained that I was working night shift and would appreciate a quiet room !
Room 105 1st floor, no lift, right above the Indian Restaurant and Bar. The carpet had some white stains on it - I hate to think !!, the walls and ceiling were marked. The curtains were hanging off and didn't fit the window so when you pulled them there was a gap and they were so thin they were a waste of time. The largest window had a fab view of Witherspoons (undress in the bathroom). By this time I'm freaking out as I dare not pull the bedding back but that's when the suprise came. The white linen was expensive and spotless, the towels were thick and fluffy so I realised I could actually sleep without worrying that I'd have 'itchy' bits.
There was a flat screen TV which actually worked.
There was free tea and coffee which was a bonus as I paid next to nothing for the room.
It was a little unsettling as I was there on my own but I shouldn't have worried as everyone was very nice, helpful and supportive.
2 minutes walk from Witherspoons, shops and several fab Indian Resturants.
The water was hot in the bathroom.
Shame really that they can't get their act together this could have been a decent hotel.
But as the saying goes you only get what you pay for.

Room Tip: Don't bother unless you are really short of money there are much better hotels and accommodation...
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  • Stayed: September 2013, travelled on business
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2  Thank polly54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2013 via mobile

After what seemed like hundreds of stairs and no lifts, we arrived to find there was no power, trying to get the key into the lock took 15 minutes. Limited towels, no bath mat, shower head holder was broke so my partner had to hold onto it whilst she washed her hair and shaved her legs. You can see damp in the wallpaper and hear when people come out of their rooms as the doors slam. Walls are paper thin and you can hear people showering in the next room

  • Stayed: August 2013
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1  Thank Flying_dutchman2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2013

The hotel could not be faulted.There has been a lot of mixed reviews but we totally enjoyed our stay'From manager to the staff everybody was friendly and welcoming.The room was clean and tidy.Breakfast was good and service was excellent.The hotel is close to town Center and close to train station.We will recommend this hotel to our friends and family and we will be back. ;)

  • Stayed: August 2013
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1  Thank Lumaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2013

I completely agree with most of the reviews I've just read! This Is not a Hotle!! I felt so unsafe here. Also it is dirty, I think the only good thing about this Hotle is the free cups of tea and coffee in your room. The staff don't seem plesent, in my room the smoke alarm had clearly been ripped out, and cigaret buds all over window so they are obviously letting people hang out the Hotle windows and smoking, the Hotle genially smells, and feels so unclean, creaking walls and door and floor bored, doesn't seem safe at all, would be easy to brake into rooms, seriously don't understand the people putting nice reviews, I'm sure it's probablys the owners of the Hotle writing it because its seriously not right!! And the pictures on the Hotle website are nothing like what it is really like!! I know it's quite cheep but you will be able to find somewhere for a similar price for much better value!! Moved Hotle on second night for 10 pound more and It was 100 times better!!

  • Stayed: August 2013
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1  Thank Kaylexxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2013

Entrance way is dirty, carpets are worn, staff are not particularly helpful and the place smells. the room had holes in the floor, dirty ceiling and bathroom, the shower itself was snapped and the roof was a polystyrene false ceiling with stains everywhere. absolutely, without question the worst hotel i have seen. i asked for my money back when i saw the room; was not offered a refund despite never having stayed there for more than 20 minutes. i went to the new Premier Inn city centre and that was excellent. as other reviews have commented, it is terrible and i am flabbergasted that people have reviewed saying "that it is worth the money as it is cheap"; it is NOT worth the money. Travelodge and Premier Inn are within the same range and are significantly better. i did not even feel safe in this hotel.

  • Stayed: July 2013, travelled on business
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Thank IanMorrison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Carlton Hotel Halifax

Address: 6-8 Carlton Place, Halifax HX1 2SB, England (Formerly Halifax Hotel Inn)
Region: United Kingdom > England > Yorkshire > West Yorkshire > Halifax
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #13 of 15 B&Bs / Inns in Halifax
Price Range: £39 - £45 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Carlton Hotel Halifax 3*
Number of rooms: 23
Official Description (provided by the hotel):
INTRODUCING the newly refurbished, Carlton Hotel Halifax, bringing to Halifax five venues all under one roof! A hotel, restaurant, desserts & shisha lounges and available function rooms! Within the Carlton Hotel Halifax, lays our prestigious Bombay Royale Resuatant, offering a whole variety of mouth watering dishes. Don't miss out on these great deals. We offer a Lunch deal for £4.99. Not only this, we offer an evening buffet at £9.99 including Sunday Lunch also at £9.99. Our dishes range from, Indian Asian, Vegetarian, Halal also. We offer service with a smile. Wait, whats more, if you book in advanced then you will receive a free birthday cake. ... more   less 
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Also Known As:
Carlton Hotel Halifax West Yorkshire

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