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The White Swan Hotel by Compass Hospitality
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Reviews (470)
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All reviewsone way systemsuperior roomhotel garagevictorian buildingreception staffstreet parkingan italian restaurantcentral locationcooked breakfasttown centresecure parkingfull englishbreakfast was excellenttrouser pressgreat night's sleepwalk in showercar park
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Reviewed 1 September 2013

This hotel was built in the 1800's and has all the charm of the Victorian age in its public rooms. Our room 108 was a superior room which was situated down a narrow passage. The room was like an apartment with the bedroom, separate study and bathroom which was converted into a wet room. We pad £114 for two nights bed and breakfast which for a city centre was excellent. I did note that they do have special rates for the weekend. It was worth paying extra for the superior room.
Breakfast was cooked to order and was one of the best we had during the week. The service by the staff was also excellent throughout the hotel. There was an Italian restaurant which could be accessed through the hotel which we used on the first night.
Parking could be a problem for some people as you could only park outside overnight until 10am. However the hotel has a garage and parked our car free of charge for the stay which was ideal.
Would I recommend this hotel - Yes.

Room Tip: Book a superior room.
  • Stayed: August 2013, travelled as a couple
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Thank Ray W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin L, General Manager at The White Swan Hotel by Compass Hospitality, responded to this reviewResponded 3 September 2013

Dear Guest,

Many thanks for taking the time to write your thoughts on your visit to The White Swan hotel. I am delighted to hear you enjoyed your stay with us. After a lot of work has gone into the Hotel on the refurbishments of the bedrooms, it is always nice to hear when it has been appreciated. I will pass on your kind comments to the staff and hope to see you again in the near future.

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Reviewed 27 August 2013

After reading the sensible reviews on here and ignoring the idiotic ones like noisy as its in a town centre!!! We booked for a one night stay in order to go to a wedding, treated by a very friendly gentleman who explained about car parking etc then helped with the bags from the car he showed us into the hotel where we were greeted by a very friendly receptionist who explained everything we needed to know about our stay and very kindly arranged a late checkout for us even though we had not called in advance to do this.

After navigating our way through shall we say shabby chic corridors (which personally we loved) we arrived at our ultra modern impeccably clean room a contrast from the rest of the hotel and lovely surprise, there was a little hiccup with finding that there was only one towel but this was sorted immediately with apology.

We chose to eat in the Italian restaurant that is in the basement of the hotel which was fantastic and to which I will write a separate review.

Breakfast was perfect in every way, food great with with a large selection on the cold buffet and your choice for a cooked breakfast, the breakfast staff were even better than the food, they had a large group of guests all hit the dining room at the same time and we were told there could be a slight delay for our cooked breakfast, it wasn't that much of a delay at all and the charming lady who oversaw the running of breakfast room was just fab, reassuring us all the time, proper Yorkshire hospitality!

The following night we stayed at a different hotel (venue of the wedding) which was a large chain run hotel, same star rating but lots more expensive and not a patch on the White Swan, the staff at the chain hotel could do with a nights stay at the swan to learn how a guest should be treated!

The only regret I have with staying at this charming place was that we were in such a rush to checkout in the morning that we didn't have time to properly thank the staff for our stay.

Will definitely recommend and return!

  • Stayed: August 2013, travelled as a couple
    • Value
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Thank Denise186
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin L, General Manager at The White Swan Hotel by Compass Hospitality, responded to this reviewResponded 29 August 2013

Dear Guest,

Thank you ever so much for taking the time to write such an in depth review of The White Swan. Myself and the team aim for this perspective of the Hotel. Your comments about the staff are lovely and I'll be sure to pat them on the back for their hard work! We are aware of the corridors and are therefore due to shortly commence work on these to fully modernise the Hotel. I am pleased to hear the refurbishments of the bedrooms are being appreciated. We pride ourselves on our breakfast and are glad our efforts paid off and you enjoyed the service. It would be lovely to welcome you back to the Hotel if ever you visit Halifax again.

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Reviewed 25 August 2013

2 night break for a wedding. The staff are so friendly and always greeted us with a friendly smile which was genuine. Pleased to assist us in any way possible.

The room seemed to be recently refurbished and was very comfortable. Lovely big shower and all the usual toiletries provided. Tea and coffee tray was well stocked and replenished each day (including the bicycles). Plenty of t-bags and milk as well.

The building is an older property so as expected they have the odd musty smell - plug in air freshened covers this well. The central stairs are magnificent.

Breakfast - fantastic. All the usual well stocks cereals, fresh and dried fruits/nuts, yoghurt and muffins. Full cooked breakfast offered with plenty of toast. The service is very quick and friendly. The staff members interact with customers on all levels. We recommend this hotel a real bargain.

Stayed: August 2013, travelled with family
Thank Kaz B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin L, General Manager at The White Swan Hotel by Compass Hospitality, responded to this reviewResponded 29 August 2013

Dear Guest,

Thank you for choosing The White Swan Hotel as your Hotel during your stay in Halifax. I'm delighted to hear you enjoyed your stay and thank you for taking the time to write your thoughts. The staff will be delighted to hear you appreciated their efforts and it is wonderful to hear you liked the décor and breakfast. We hope to see you again when you visit Halifax.

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Reviewed 16 August 2013

Mattresses far to soft and basically it's a bed and breakfast, town centre location makes it very noisy with early morning deliveries and street cleaners woke me up!! Breakfast was in a word 'greasy' and clearly sausages and fried bread cooked in deep fat fryer. Decor poor and univiting . I wouldn't recommend a stay unless you're on a hen or stag night, awful!!

  • Stayed: July 2013
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Thank Sarah K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin L, General Manager at The White Swan Hotel by Compass Hospitality, responded to this reviewResponded 18 August 2013

Dear Guest,

I'm sorry to hear you found the mattresses too soft, we have a lot of compliments about them but it's a shame it was not too your needs. With regards to breakfast this is something we pride ourselves on, sorry you did not enjoy your breakfast. With regards to the noise we are in the town centre unfortunately with deliveries etc this are inevitable. If you are to stay with us again please do not hesitate to ask for a room at the rear of the Hotel where there is no street noise. Most windows on the front of the Hotel have double glazing so this should prevent any noise in the future.

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Reviewed 2 August 2013

I stayed here while away for work a few weeks back and the room was very small and unclean! The carpet felt bitty where it hadnt been vaccuumed, and there were crisp on the bathroom floor! Worse still when i came to use the towel the next morning there were a pair of fake eyelashes stuck on the inside!!!I disgusting!!Breakfast was average, but service was friendly.

  • Stayed: July 2013, travelled on business
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1  Thank Cheryl K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin L, General Manager at The White Swan Hotel by Compass Hospitality, responded to this reviewResponded 3 August 2013

Dear Guest. Thank you for letting me know about your stay at the hotel. I am upset to hear you had problems with the cleanliness of the room. I will definitely speak to the housekeeping manager to ensure this doesn't happen again. Please don't ever hesitate to contact reception at the time, they would have been more than happy to change the room.

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