We had a bad start when stuck in traffic driving to Yarmouth, so when I called the owner to say we might have a problem arriving between 4 and 6pm - check-in time according to their website - we were told that they could wait until 8/8.30 at the latest, as they have to get up early to start preparing breakfasts. When it became clear that we wouldn't meet their 8.30 deadline, I called again, and was told that there wasn't any leeway on this and they wouldn't leave a key anywhere for us. While lucky we had family staying in the area who could go and retrieve the key for us, they also felt they were met with a frosty reception, plus it cost us a fortune in taxi fares just because of the inflexibility of the owners.
The following morning when we went down for breakfast - 8-9am according to their welcome pack - at 8.30, we were told that they weren't ready for us so we needed to go back to our room and they'd call us when they were ready. We were asked to complete a form with our choice for cooked breakfast, which we did, then returned to our room and sat waiting for our call. This came at 9am, so we made our way back to the breakfast room, where were then waited another 20 minutes for our cooked breakfast with no explanation for the delay. We, like other reviewers, were puzzled by having no option to change our breakfast choices on following mornings, so didn't even bother with breakfast by our third day.
In fairness, the room itself (room 9) was very clean, and was cleaned every day, and the bed was extremely comfortable. The shower was pretty poor though.
The B&B was full the weekend we stayed, and given the good reviews from others, we may have just caught the owners at their most unprepared. My review may therefore appear unfair against other recent ones, and I take the point that the owners are new so may be finding their feet, but in comparison to other B&Bs my husband and I have stayed in, we were rather disappointed with the Elmfield.
- Official Description (provided by the hotel):
- Family run guest house. All rooms are en-suite, off road parking, WiFi access is also available. ... more less
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- Also Known As:
- The Elmfield Great Yarmouth, Norfolk