The morning we visited there was a technical problem with the 'chip and pin' payment terminals and so there was a delay getting in, (as only one till was working). However, the staff were explaining the problem and interacting with the queue so as we knew the cause of the delay, (& making sure those with online pre-paid bookings could go straight in). However, once inside we were glad we waited :)
Like life itself, you get out of it what you put in to it! Even though it was busy we went around at our own pace and enjoyed the sights. I think if you come along to wonder at the creatures you will have lots of fun... but if you come along expecting to spend just 10secs at each fishtank, and expect the contents of each fish-tank to pose for your i-phone before you rushing onwards for your burger and chips... then you'll miss ever so much! We spent about 20minutes looking at the rays and they were adorable! Seeing the flatfish 'merging with the sand' was amazing... but I fear most of the visitors spent about 1 minute at this amazing tank and couldn't recall a fraction of what was inside!
Other than the staff at the entry we only interacted with the chap at the 'starfish and cleaning-shrimp' place and the shop... but everyone we dealt with was cheerful, genuinely friendly and made us feel welcome. I didn't use the loos, but my friend did (who is a professional Mystery Shopper), and they didn't pass on any concerns, (as they normally do!), so all must have been AOK.
This was one of the high-points of our (slightly out of season) trip to Great Yarmouth... and when I take my youngest to a Sealife I will be driving the several hundred miles from Kent to Great Yarmouth rather than go to the London one.
p.s. Get a '2 for 1' voucher, or other deal before you go... they're easy to find :D
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