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California Cliffs Holiday Park - Park Resorts
Certificate of Excellence
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Raie”
5 of 5 bubbles Reviewed 1 June 2014 via mobile

Yet again another Fantastic weekend here and booked another visit before we left.
Out of all the park resorts we have visited, this is by far the best, nothing is too much trouble for anyone.
Additional Activities were in place in the swimming pool of which the kids loved.
This was our 4th visit to this site, so your doing something right

Stayed May 2014
Helpful?
2 Thank Raie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park R, General Manager at California Cliffs Holiday Park - Park Resorts, responded to this review, 17 June 2014
Thank you for your review. I was delighted to read that you are frequent visitor of California Cliffs and that you had another fantastic time whilst here.

We look forward to welcoming you back for your 5th visit, see you soon!

California Cliffs Holiday Park
01493 730 584
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,051 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (122)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Warwick, United Kingdom
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 1 June 2014

This was our third consecutive year at California Cliffs and our first (and only) time we felt the need to complain. We had booked 2 caravans and had requested that they be close together - which we understood they would try their best to honour. On arrival we were allocated our caravans and were delighted to see that we had been put very close together. On entering our caravan we discovered another family in it! We went back to the Reception and were met with horrified expressions and total confusion. We were ignored for 10 minutes before we were given another caravan with no apology or explanation. It was a considerable distance from our family in the jointly booked caravan. I asked to see the manager and was (eventually) met by a very frosty and unhelpful woman who really needed some training in customer service. After a long delay, we finally managed to resolve the situation without any gesture of goodwill or apology from Park Resorts.
Our other family members fared no better as their caravan was overrun with ants. When they reported the problem, they were handed ant spray! They had a 1 year old baby and a dog and had to point out that the spray was not to be used around pets and children...They were eventually moved to another caravan but it meant we spent the entire holiday at different ends of the site.
The site itself is good, although I would like to share a few tips: Abigail's Tea Room is around the corner from the park and the food is much better - their cream tea is huge and they do lovely ice-cream sundaes. A little further up the road is a real fish and chip shop (not frozen chips!) and both are much better options than the onsite food outlets. Gorleston beach is a short drive away with free all day parking.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank joolz1910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park R, General Manager at California Cliffs Holiday Park - Park Resorts, responded to this review, 17 June 2014
Thank you for reviewing California Cliffs. I was pleased to read that you were a returning customer and that you enjoy coming to our park. I was very disappointed to read that you had an issue with the allocation of your caravan. Please accept my apologies that when you arrived at your allocated caravan another guest was already in it, this is a very rare situation and I am investigating how this occurred.

Regarding the ants, as we are in a rural location this can occur. Our team try to be proactive in preventing this, however on some occasions we do need to spray caravans to prevent them from entering.

I am pleased to inform you that we have just ordered a brand new chipper and rumbler for our onsite chip shop so that we will be able to provide fresh chips, and this will be installed within the next couple of weeks.

I was sorry to read that one of my managers came across as unhelpful, can I please ask you to contact me directly at gm.californiacliffs@park-resorts.com so that I can look into this matter for you.

We hope that you will return soon.

California Cliffs Holiday Park
01493 730 584
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Halstead, United Kingdom
1 review
3 of 5 bubbles Reviewed 31 May 2014

We have been to kessingland park is ok all thats needed but the evening entertainment very poor good for children, the adult entertainment is poor they seriously need to source proper entertainers and not just there employees singing.
I thought this year we would try California Cliffs in the hope it would be better but once again evening entertainment let them down.
We arrived on a saturday, went to make breakfast sunday morning only to find grill wasnt working and reported it imediately following Saturday when we left still no grill just not good enough.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Monkeymoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park R, General Manager at California Cliffs Holiday Park - Park Resorts, responded to this review, 17 June 2014
Thank you for your review. I was sorry to read about your disappointment with our entertainment. We do try to cater for different tastes - we have visiting cabarets every week as well as our in-house shows and these are constantly reviewed throughout the season.

Regarding your grill, I was sorry to read that this was not rectified, can I ask that you contact me directly at gm.californiacliffs@park-resorts with your booking details so that I can investigate this matter further.

I hope that you will return to us in the future.

California Cliffs Holiday Park
01493 730 584
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Slough, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 31 May 2014

We have just got back from a weeks holiday in this resort and was very underwhelmed by the stay :( . There is very little in the way of entertainment and the kids didn't feel they got to know the staff as much as they have at other parks as there wasnt much for their ages , 15,14,12,8,7,5 and 1 and getting into the show bar was a joke you had to get outside 30 - 45 minutes before it opened to get a seat as the site is to big for the facilities :( . this also meant that you had to sit when the bingo was on other wise you couldn't get a seat. The staff where all very kind and welcoming . The pool was also to small for the size of the site only letting 75 people in at a time for 45 minutes.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank emma c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park R, General Manager at California Cliffs Holiday Park - Park Resorts, responded to this review, 17 June 2014
Thank you for taking the time to review California Cliffs. I was sorry to read that you were underwhelmed with your stay. We constantly review and update our entertainment programme and were disappointed to read that you felt there was not enough for everyone in your party. We run a similar entertainment programme to our other resorts, and we hope that our entertainment teams do interact with all our guests - however the amount of interaction will depend on the amount of guests visiting us.

The facilities during peak times can get busy, however this only tends to be for short periods of time. We operate a band system for our swimming pool during busy periods to ensure that all of our guests can use the pool.

I hope that we can welcome you back again in the future.

California Cliffs Holiday Park
01493 730 584
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 30 May 2014 via mobile

We had a lovely stay at this friendly , clean and well staffed site! The staff were helpful, and the entertainment on the evening was fantastic for young children and the arcade next door was great for teenagers! The pool was clean and well staffed and the whole park was spotless ! Great stay and would definitely return! 5*

Stayed May 2014
Helpful?
1 Thank boohoo512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maidstone, United Kingdom
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 30 May 2014

We returned again with the family & a group of friends over the Easter break.

We always opt for the Gold+ caravan as the caravans are very well equipped with home from home comforts & are spotless. Once again we were not left disappointed with extended family, the van comfortably sleeps 6 with bathroom and en suite of the master bedroom getting everyone ready for a day out is never an issue.

There have been numerous changes around the park since our last visit including the revamped crazy golf & additional changing rooms being added in the swimming pool area. It is lovely to see that management really does listen to feedback from its customers and acts on it.

Evening entertainment was once again very good, with the reps keeping the kids smiling & dancing. The show bar has a family feel unlike other parks that can at times appear threatening, we always feel the children are the number 1 priority.

The park really is a little gem backed up with the glorious beach right on its doorstep. The weather was superb over Easter & we managed to have a spot of sunbathing & one day was just windy enough to fly the kite, quality relaxation for all the family.

We used the park more as a base this year & can recommend going to Great Yarmouth Stadium for the dog racing, which was great value when booked in advance with racecard, meal, tote bet & a pint or soft drink. The kids loved every minute. This is only a 5 minute drive away. Venture into Great Yarmouth during the day for an old fashioned seaside experience or go to the Sealife centre.

We also hired a 12 people day boat & spent the afternoon out exploring the broads, we have never done this before but everyone had a fantastic time playing captain. For around £85 for four hours hire it was a memorable part of the holiday.

All in all Park resorts really do go the extra mile to reward you with a good old fashioned holiday experience, you really can't go wrong. You come away feeling like you have had an enjoyable break come rain or shine. It was so good we have booked again to return in 2015 with our friends joining us again, says it all really!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nick K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park R, General Manager at California Cliffs Holiday Park - Park Resorts, responded to this review, 17 June 2014
Thank you for your review. I was pleased to read that you enjoyed your holiday at California Cliffs. We constantly review our facilities and listen to guest feedback to improve our park, and we are glad that you noticed some of these improvements.

We look forward to welcoming you back in 2015!

California Cliffs Holiday Park
01493 730 584
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 29 May 2014

I came here last year as the kids were so happy being with the entertainment team as they are so friendly also we love the entertainment too. So we thought we would book up again so we did we came down this year in may and again another lovely holiday kids again enjoyed themselves too. The bar staff are so friendly too, also the caravan we stopped in was a gt location and very clean and tidy too :) and if anything went wrong inside the caravan they used to come straight away to sort it out. So before we go home Saturday we are booking up again nxt year also coming down again in oct for my daughters surprise birthday too.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bocking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park R, General Manager at California Cliffs Holiday Park - Park Resorts, responded to this review, 17 June 2014
Thank you for your review. I was delighted to read that you enjoyed your stay with us and especially the entertainment. Our Entertainments team will be really pleased to hear such lovely feedback.

We look forward to seeing you back here in October!

California Cliffs Holiday Park
01493 730 584
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about California Cliffs Holiday Park - Park Resorts

Property: California Cliffs Holiday Park - Park Resorts
Address: Rottenstone Lane | Scratby, Great Yarmouth NR29 3QU, England
Region: United Kingdom > England > East Anglia > Norfolk > Great Yarmouth
Amenities:
Bar / Lounge Beach Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 30 Speciality Lodging in Great Yarmouth
Hotel Class:4 star — California Cliffs Holiday Park - Park Resorts 4*
Official Description (provided by the hotel):
Close to the seaside town of Great Yarmouth, and just a 5 minute walk from the gloriously sandy Scratby Beach, California Cliffs Holiday Park in East Anglia is a fun packed park the whole family will love. The kids will love our heated outdoor pool with flume (open 27 May - 5 Sept) and indoor pool, or exploring the adventure playground. There's also lots of fantastic family entertainment daytime and evening, Super-fast Wi-Fi available across the whole park making this the perfect park for your caravan Holiday. We firmly believe that our team make the difference, which is why each team member will be on hand to ensure you and your family have a great time and create some long lasting amazing memories with us. ... more   less 
Also Known As:
California Cliffs Holiday Park - Park Hotel Great Yarmouth
California Cliffs Holiday Park - Park Resorts Great Yarmouth, Norfolk

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