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Burlington Palm Hotel
Ranked #14 of 21 Hotels in Great Yarmouth
Reviewed 17 September 2013

We took our 3 year old grandson away for the night to this hotel, We were able to book in nice and early as we arrived there about 12 o clock. We were able to park the car in the hotel car park which was good. Our room was in need of a re- vamp it was old fashioned and dull. The hotel is a good size but still in the 70's. The drinks were expensive and the food was basic. We had decided to have the £22.50 per head menu and the meal was small. Our grandson had a childs meal which enough for a child. Breakfast was cold and service was slow. However a bonus for the hotel is it has a indoor heated swimming pool. Location was good.

  • Stayed: September 2013, travelled with family
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Thank glynne a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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160 - 166 of 227 reviews

Reviewed 27 August 2013

We stayed for 2 nights in August. The Hotel is very clean & the staff very friendly our main down side was the pillows which have seen better days & we both had neck ache after a nights sleep. It is the only Hotel in Great Yarmouth that has its own indoor pool & never appears to be crowded. They had entertainment both nights we were there & the Bar seems well stocked.

Room Tip: we would recomend a room that faces the sea.
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  • Stayed: August 2013, travelled as a couple
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1  Thank evegeo25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2013

We stayed at very short notice. (Our original booked hotel was terrible so we decided to stay somewhere else). The room was clean, breakfast OK. Hotel reception staff were good the reception area was grand and modern. For a big "quality" hotel on the Yarmouth Sea front this was good value and it was pleasing to see it buzzing in late August. Would stay again.

  • Stayed: August 2013, travelled as a couple
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Thank Gary R R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2013

Stayed at hotel for one night with grandson. Staff were really friendly and made us feel very welcome, room was very clean with lovely views of the sea. Used swimming pool just the right size. And breakfast was the best we have ever eaten. We will definitely be going back hopefully for longer stay next time. Would highly recommend.

Room Tip: We stayed in room 24 really nice room.
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  • Stayed: August 2013, travelled with family
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1  Thank Paula H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2013

Brilliant hotel, staff treated you with respect, went the extra mile to do anything for you, greeted you as Sir and Madam. The room we had room 4 was of a good size, as big as my lounge at home. Been to Yarmouth many times this hotel had the most comfy bed ever. The hotel always had a lovely floral smell. Breakfast was always piping hot and there was plenty to have. The cost was reasonable although restaurant slightly expensive.
Regarding what other reviews have said I cannot find any faults with this hotel and I am hoping to return next year.

Room Tip: The room I stayed in was very spacious and comfortable. (Room 4)
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  • Stayed: August 2013, travelled as a couple
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2  Thank june m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2013

My father in law decided to book this hotel for his wedding reception and we were invited to stay the night to make the day more of an event.
As we have three children my wife and I booked two rooms with interconnecting doors. Both rooms were clean but basic. They were fine for our needs though.
The hotel is pleasant and seems well kept. There is a small swimming pool and games area which the kids made use of.
The night went well and was enjoyed by all. The next morning did ruin things somewhat. Breakfast was a real let down. Maybe because we were a large-ish party or perhaps some of the staff were having a bad day, but the service was terrible, perhaps the worst I have ever experienced. We arrived for breakfast about 8.50am and helped ourselves to the cereals while waiting for tea or coffee to be served. The staff seemed oblivious to our presence. After about twenty minutes we finally got someone to bring us some coffee. Next maybe a cooked breakfast?
Again not one member of staff seemed to want to help us. We finally got an order in at 9.40 after watching other tables being served before us. On complaining to the girl who was serving ,we got a very forced apology. She was clearly upset by our complaint, so much so that when she brought our toast it was thrown onto the table. That was the last we saw of her. The lad serving us after that had far better manners.
Anyway our cooked breakfasts started to arrive around the hour. They were not great and not worth the wait. The whole breakfast thing really did spoil what was a nice evening before.

  • Stayed: August 2013, travelled with family
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Thank jason f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2013

As the title suggests, I got an immediate sense of warm atmosphere on our arrival. This was echoed throughout the staff and made the place seem that much more friendly to stay at.

I was pleasantly surprised at the size of the room; the en-suite bathroom in particular was quite spacious and we enjoyed a huge bay-window of sea-views that led to us having to draw four separate huge curtains after nightfall! Beds are quite firm and comfortable enough, and the room itself was clean and had no musty odours. The only negative with the room was the fact it got so warm in there - but with a sea view room it's going to get the sun on it for the best part of the day.

The pool was pleasant enough although despite having no strong chlorine smell, my eyes were stinging considerably afterwards for several hours which is unusual for me as I'm a regular swimmer. This resulted in a headache from hell later in the evening - so maybe it was something else. The only way to tell for sure would be to go swimming again in that pool - something I didn't want to risk after Saturday night. Elsewhere the staircase over the pool leads to a very pleasant sun deck which is away from the coastal winds and provides a lovely relaxation spot.

The decor could do with uplifting in some areas - for example the corridor leading to the communal toilets on the ground floor has some brown plastic panelling lining the walls; this was also peeling off in some places. 1972 will be calling soon to ask for it back no doubt. On the flipside, the bar and lounge areas are a lot more up with the times with modern seating that hasn't comprised on comfort. I could have fallen asleep on one of those sofas!

Like other reviewers on here, I too was disappointed with the COOKED breakfast. Let me just make this distinction now... The cereal, fruit, yoghurt, juices etc are FIRST RATE for choice. But the good old British builder's brekkie; sorry but that is a big fat fail. One thing us Brits love (especially by the sea side) is our calorie-busting indulgences. Fish & Chips, rock and honeycomb - and a GOOD fry-up. One economy sausage, one rasher of bacon, half a tomato, one fried egg and a rather pathetic looking deep-fried third of a slice of bread just isn't going to cut the mustard in anyone's eyes. Burlington staff - if you're going to heed any of the reviewers comments on Trip Advisor - then please take this one. Get the brekkie right and your reviews will soar I'm sure.

Because everything else is everything I'd want from a stay at one of our sea side resorts. I don't want fashionable decor and clinical staff that recite lines from plays when you're checking in. I don't want exactly the same room everyone else has and a rule book instead of a warm welcome booklet. I just want a warm and friendly place to stay that's clean and acts like a home from home. And this hotel ticks all those boxes.

Oh and if you're going to advertise WiFi - it's probably a good idea if it actually works (even after it's been pointed out a number of times that it doesn't). Not knowing about these things is really not an excuse! Otherwise, thank you for the stay - I will certainly stay again and my daughter loved it too.

  • Stayed: August 2013, travelled with family
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5  Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Burlington Palm Hotel

Address: North Drive, Great Yarmouth NR30 1EG, England
Region: United Kingdom > England > East Anglia > Norfolk > Great Yarmouth
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Great Yarmouth
Price Range: £55 - £125 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Burlington Palm Hotel 3*
Number of rooms: 69
Official Description (provided by the hotel):
Family run Hotel on Great Yarmouth Seafront. Close to all attractions and the only Hotel in Great Yarmouth with a heated indoor indoor swimming pool. A Great base to explore the Norfolk Broads and Coastline with miles of beaches. Executive rooms, Standard Doubles, Sea views, singles and family rooms available. ... more   less 
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Also Known As:
Burlington Hotel Great Yarmouth
Burlington Great Yarmouth
Burlington Palm Hotel Great Yarmouth, Norfolk

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