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“Lovely Hotel, BUT............”

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Burlington Palm Hotel
Ranked #13 of 21 Hotels in Great Yarmouth
Doncaster, United Kingdom
Level 3 Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Lovely Hotel, BUT............”
Reviewed 27 September 2013

I have recently returned with a group of people from a whist holiday at the Burlington Palm. Firstly, the hotel was very good with regards to cleanliness, food, and service (although it was sometimes slow at dinner). It is in an excellent position on the seafront, and close to the town centre. But we were on a whist holiday - oh dear!

We have been to numerous hotels across the country, but have never seen such poor whist hosts anywhere. Very disorganised and unprofessional, even some of the regular whist players stated that they would not be going back again. I will not bore readers who do not play whist, but I could write a book on what was wrong with whist drives. Comedy descended into farce as the week went on, with the whist hosts completely unaware and unconcerned about what was happening.

In summary, the hotel is excellent if you are not planning a whist holiday, and I would recommend to anyone. However, if whist is what you are looking for, avoid at all costs.

Room Tip: Sea views are slightly more expensive but worth every penny
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  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Donnyjonny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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190 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • Any
English first
York, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 September 2013

We stayed at The Burlington for five nights beginning on September 11th 2013. The hotel is very dated and many areas in need of modernisation ,although I must say it was extremely clean.

Our room number 26 was in need of some major work/money spending on the plumbing. We complained on our first night that the water from the shower was not flowing away down the bath waste. This was "looked at" but after five days it had not improved. Having a "trickle" from the very old shower was really no fun. A combination of trying to wash hair, and standing in dirty water was not something to look forward to. At a cost of £100 a night this plumbing should have been sorted, according to the staff it was an on-going problem with this room.

On a more positive note, the food is very good. We had no complaints with our breakfast like some of the previous reviews .Although it was on the expensive side.

On the whole this is an old hotel catering for old people.

Room Tip: I get the impression that rooms to the left of the hotel (looking at the hotel from the outside) hav...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank june h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Essex
Level 4 Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 23 September 2013

Spent the weekend in the burlington hotel must say the best hotel we have stayed in Great Yarmouth,it is a comfortable hotel plenty of chairs,two bars, lovely swimming pool,the restaurent is spacious and the food delicious,will definitely be going back

Room Tip: Go for the executive room more room to sit and look out of the window looking out to the sea
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 15MaryT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lincslass
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 21 September 2013

This is a large hotel on the seafront and the public rooms are well appointed. Our room on the second floor with a seaview (extra cost) was fine, a double and a single bed, lots of drawer and wardrobe space, large television and drink tray. The bathroom however had only the window ledge at the side of the shower for storage so consequently our toiletries received a daily soaking! The breakfast menu is somewhat confusing, you choose your own juice, cereal, fruit etc. and then from the menu we chose the 'full english' which consisted of one sausage, one rasher of bacon (for the first 2 mornings, then 2 rashers after that!) half a tomato, a fried egg and a third of a slice of fried bread. In the menu it states that if you would like a double breakfast (which in my mind would be a full english) it is a £6 supplement. Oddly on some mornings we were offered beans and mushrooms, and then on others we weren't. However our biggest gripe is that on Sunday and Monday morning we had a designated breakfast table in the dining room for us and our friends, which had disappeared by Tuesday where when we approached it we were advised we had been 'moved' into a different side room as this was now the dining room for a coach party! No prior indication had been made of this arrangement but we found our table in the other room that morning and the following one. There were about 10 tables in there of guests who had obviously booked independantly. On Thursday morning when we entered the dining area the table was now occupied by five men and there were no tables laid for four at all. We managed to attract the attention of the single waiter who then dashed around grabbing unused cutlery and plates from other tables, not impressive. We thought playing 'hunt the breakfast table' in the mornings was extremely poor form considering that we had paid over £100 a night. We felt at times that the coach party and the rotary club et al. were thought of more highly than other guests. I would say that the staff at the hotel were friendly and helpful but always gave the impression of being somewhat disorganised. I appreciate that this is the end of the busy holiday season but did expect better service than we received. Not value for money at all.

Room Tip: Sea view rooms are well appointed and there was no excess noise from the road at all.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bear088
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huntingdon, United Kingdom
Level 4 Contributor
27 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 17 September 2013

We took our 3 year old grandson away for the night to this hotel, We were able to book in nice and early as we arrived there about 12 o clock. We were able to park the car in the hotel car park which was good. Our room was in need of a re- vamp it was old fashioned and dull. The hotel is a good size but still in the 70's. The drinks were expensive and the food was basic. We had decided to have the £22.50 per head menu and the meal was small. Our grandson had a childs meal which enough for a child. Breakfast was cold and service was slow. However a bonus for the hotel is it has a indoor heated swimming pool. Location was good.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank glynne a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Uxbridge, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 August 2013

We stayed for 2 nights in August. The Hotel is very clean & the staff very friendly our main down side was the pillows which have seen better days & we both had neck ache after a nights sleep. It is the only Hotel in Great Yarmouth that has its own indoor pool & never appears to be crowded. They had entertainment both nights we were there & the Bar seems well stocked.

Room Tip: we would recomend a room that faces the sea.
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  • Stayed August 2013, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank evegeo25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nuneaton, United Kingdom
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 27 August 2013

We stayed at very short notice. (Our original booked hotel was terrible so we decided to stay somewhere else). The room was clean, breakfast OK. Hotel reception staff were good the reception area was grand and modern. For a big "quality" hotel on the Yarmouth Sea front this was good value and it was pleasing to see it buzzing in late August. Would stay again.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gary R R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Burlington Palm Hotel

Property: Burlington Palm Hotel
Address: North Drive, Great Yarmouth NR30 1EG, England
Region: United Kingdom > England > East Anglia > Norfolk > Great Yarmouth
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Great Yarmouth
Price Range (Based on Average Rates): £
Hotel Class:3 star — Burlington Palm Hotel 3*
Number of rooms: 69
Official Description (provided by the hotel):
Family run Hotel on Great Yarmouth Seafront. Close to all attractions and the only Hotel in Great Yarmouth with a heated indoor indoor swimming pool. A Great base to explore the Norfolk Broads and Coastline with miles of beaches. Executive rooms, Standard Doubles, Sea views, singles and family rooms available. ... more   less 
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Also Known As:
Burlington Hotel Great Yarmouth
Burlington Great Yarmouth
Burlington Palm Hotel Great Yarmouth, Norfolk

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