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“very nice break”
Review of Bay Carlton Hotel

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Bay Carlton Hotel
Ranked #9 of 21 Hotels in Great Yarmouth
Blyth, England, United Kingdom
1 review
“very nice break”
Reviewed 26 October 2013

Compliments to the staff they were brilliant, we were allocated room 7 to find the shower not working !! told reception on arrival and we were moved the next day to room 119, THE BEST ROOM IN THE HOTEL !!! we think. it was like a ballroom !! and a sea view. The food was good, a nice choice of menu, waitress was very pleasant. Very good value. We came on national coach and the driver was excellent, well done Colin. W e would stay there again if we got room 119. location was spot on. thanks for a lovely stay.

Room Tip: try for a first floor room, sea view.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sue P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonHotel012, General Manager at Bay Carlton Hotel, responded to this review, 7 November 2013
Sorry for the poor start to your holiday regarding the shower, I’m pleased that we could accommodate you in another bedroom which you found to be the best room in the hotel. Hopefully you’ll return to see us soon and don’t forget you can always request room 119 and we will do our utmost to honour it.

Best Regards

Paul Betts
General Manager
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656 reviews from our community

Traveller rating
    164
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    143
    40
    27
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105
338
56
5
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (276)
Date | Rating
  • English first
  • Any
English first
Ickenham, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 23 October 2013

Lovely staff, Lovely food, Nice bedroom,( 309 third floor.) Very clean but dated. Bed not very comfortable, could feel all the springs.

Had lovely few days on a Shearings Break. Lovely weather. Super driver, very informative, apparently he lives in Cromer so knew the area well.

Would stay there again. Pity about the bed:(

Room Tip: Book a sea view worth the extra.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tessy1943
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonHotel012, General Manager at Bay Carlton Hotel, responded to this review, 7 November 2013
Thanks for your positive review, I have taken on board your comments regarding the bed and will get a replacement, hopefully see you soon.

Best Regards

Paul Betts
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 23 October 2013

Weve just returned from a lovely break at The Carlton Hotel,I dont know what other reviewers want for their money we feel we had more than value for money.The hotel has a wonderfull charm, quite olde worlde.Staff were very obliging and helpfull.The meals were all excellent lots choice on the menu, very appetising and well cooked.The waiters/waitresses were very efficient and helpfull.
Our room was very nice one with a sea view,all in all weve had a nice break.The only thing i would say is the heating can be quite hot at times this can interupt sleep pattern.Rooms are very clean and well looked after by the cleaners.
We enjoyed the entertainment but would have liked more variety if possible next time please.
However we went to the pub just down the road and had a good time.

Room Tip: Ask for a sea view very nice to look out to sea.
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  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank traveller2724
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonHotel012, General Manager at Bay Carlton Hotel, responded to this review, 7 November 2013
Thank you for your 5 blob review it sound like your enjoyed your stay, I will do my best to have more variety on entertainment next year so you can stay in the hotel rather than going to a local pub. Don’t leave it too long before your next visit keep your eye out for special offers, even better value for money.

Best Regards

Paul Betts
General Manager
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Sheffield, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 October 2013

I stayed at the Carlton for 3 nights,18th to 21st October with my 2 sons. The staff were all very polite and helpful. The food was very well prepared with a good choice on the menu plus the waitress was excellent !! The rooms were clean and the entertainment was ok. The hotel's location suited us very well with close proximity to entertainment and the sea front with the town centre a 30 minute stroll away.
We had a great short break.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MajorDiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonHotel012, General Manager at Bay Carlton Hotel, responded to this review, 7 November 2013
I am pleased to see you had a great short break here at the Carlton Hotel. We are situated in a great location near the seafront, with great food, great staff and great value for money. What else would you expect in Great Yarmouth.

Best Regards

Paul Betts
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 20 October 2013 via mobile

I stayed at the Carlton this weekend for a 2 night trip. The staff were lovely and very accomodating. However the hotel was not what was sold. The pictures show a lovely, bright and slightly modernized hotel. This is the case downstairs!. The bars and entrance are lovely and bright despite the lack of disabled access. The stairs are warn showing lovely spots of bulging and torn wallpaper as you ascend. The lift is very bumpy.

The rooms are not the same as pictured, which was to be expected, not to the extent we found. Room 231 featured
- Sticky head board (informed the cleaner with no improvements)
-Leaking bath (informed reception)
-Wardrobe that did not shut
-Melting kettle
- Extremely hot room despite turning off the radiators and opening the only window
-Blocked fan in the steam room of a bathroom
-Lights that couldn't light up a shoe box no matter how hard they tried

The hotel next door provides a lovely breakfast served until 11, instead of the 8-9 breakfast slot offered at the Carlton.

An alternative was offered to go to the restaurant before 9am and return to our room with the food however during a holiday I dont want to need to set an alarm to be up before 8am to make it to the restaurant in time. A holiday should be for relaxing!!

Despite our problems our visit was enjoyable yet disappointing.

Stayed October 2013, travelled as a couple
Helpful?
1 Thank Caroline A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonHotel012, General Manager at Bay Carlton Hotel, responded to this review, 7 November 2013
I am pleased to see that you still enjoyed your visit to the Carlton Hotel despite the points you raised. Your room issues have been dealt with sorry for any inconvenience that may have been caused. Thank you for your honest review and we hope that you give the Carlton another try in the future.

Best Regards

Paul Betts
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
clacton on sea
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 16 October 2013

I have just spent from the 23/09/2013 until 27/09/2013 at the Carlton Hotel Great Yarmouth. First of all let me say that the staff were first class, happy, and attentive .The food was for the most part good and hot served by a young lady called Martha who always had a smile. The general appearance of the hotel was not bad. But now comes the bad part room number 338 was little more than a box room and the lights in the room very dull impossible to read and how you can charge the same rates as say room 337 or 341 when it must be at least 10% smaller I just don’t understand add to that the fire alarm went off every night at different times. A bit of a panic first time but as the week went on we just waited for it and it made a talking point at breakfast. Not for people with a weak heart. Have written to Shearings but so far not a word not even to say they have rec letter.

Room Tip: do not have room 336or338 only box rooms not doubles
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank sleepyClactonOnSea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonHotel012, General Manager at Bay Carlton Hotel, responded to this review, 18 October 2013
Thank you for your review, I am really pleased that you have just enjoyed your 8th visit to us and hopefully see you for your 9th.
Kind regards
Paul Betts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rochester, United Kingdom
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 16 October 2013

Just had our 8th visit to the Carlton..we had the same room 203 that we usually have so we liked that...a sea view and near the lift. Food was good and entertainment ok...one thing I would like to comment on this time they have done away with the optics in the bar and using measures..being ex barstaff I cannot understand this as it is old fashioned to use a measure and more work for the barman...otherwise all was really good.

Room Tip: choose a good room with a sea view and near the lift
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank janet y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonHotel012, General Manager at Bay Carlton Hotel, responded to this review, 18 October 2013
Thank you for your review, I am very pleased to hear my staff are keeping up our first class standards, I’m sorry you did not approve of the room we would have transferred you if it was at all possible.
Kind regards
Paul Betts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bay Carlton Hotel

Property: Bay Carlton Hotel
Address: Marine Parade, Great Yarmouth NR30 3JE, England
Phone Number:
Region: United Kingdom > England > East Anglia > Norfolk > Great Yarmouth
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #9 of 21 Hotels in Great Yarmouth
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Bay Carlton Hotel 3*
Number of rooms: 42
Official Description (provided by the hotel):
One of Great Yarmouth’s premier hotels, the Carlton is centrally located at the heart of Great Yarmouth’s recently modernised promenade. This elegant 97 bedroom Victorian hotel can accommodate most holiday requirements and all rooms are en suite, with hot beverage making facilities and colour Television. There is the opportunity to upgrade to sea view and Superior rooms in order to make the most of your stay at this hotel, and a comfortable and quiet lounge bar to relax in. For those looking for something livelier, there is a separate entertainment suite and dance floor with a programme operating most nights of the week. Like many of our hotels, the Carlton enjoys an enviable resort location and it is just a short stroll along the seafront to reach the town centre which offers a bustling market and plenty of shops to browse. ... more   less 
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Also Known As:
Carlton Hotel Great Yarmouth
Carlton Great Yarmouth
Bay Carlton Hotel Great Yarmouth, Norfolk

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